Medical Customer Service
Resume:
J OANNA MARIE C ORPILLA, RRT
**** ********* ** *** **********, Ca 92407
909-***-**** • *.*******@*****.***
OBJECTIVE: To be part of a healthcare team that provides excellent care to patients with sleep disorders, breathing, and
cardiopulmonary problems.
EDUCATION
Associates of Science in Respiratory Therapy, December 2014
Crafton Hills College, CA
RRT Licensed number: 148381, RCP Licensed number: 36831, CRT Credential
Dean's List student for Fall semester 2014
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Recipient of Edna Steinman Scholarship sponsored by Zonta Club of Redlands 2014
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Attended Hoag Hospital Annual Respiratory Care Conference 2014
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Bachelor of Arts, Development Studies, March 2007
Miriam College, Quezon City, Philippines
CURRENT SKILLS AND CERTIFICATIONS
Advanced Cardiac Life Support, September 2014 September 2016
Basic Life Support, July 2014 July 2016
Pediatric Advanced Life Support, September 2014 September 2016
Neonatal Resuscitation Program, July 2014 July 2016
Intubation Certified, February 2014
CLINICAL EXPERIENCE
Riverside Community Hospital: Emergency Department, Medical/Surgical, Medical and Surgical ICU
Riverside County Regional Medical Center: Step Down/ Intermediate unit, Medical ICU
St. Bernardine Medical Center : Medical/Surgical, Telemetry Unit, Bariatric Unit, Cardiac ICU
Loma Linda University Children’s Hospital: Pediatric and Neonatal ICU
Arrowhead Regional Medical Center: Operating Room Rotation, Medical and Surgical ICU
San Gorgonio Memorial Hospital: Emergency Department, Medical ICU
VA Loma Linda Health Care System: Sleep Lab
EMPLOYMENT
2012 Present
Unit Secretary, Loma Linda University Medical Center, Loma Linda, CA
Prepare admission charts/records; assemble charts for new admissions with appropriate forms; label chart with correct
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patient/physician information and label patient rooms with patient information and physician's name.
Answer telephone and call lights, take messages and communicate promptly to the appropriate person.
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Confer with the nurse supervisor on scheduling patient tests, consultations and diagnostic procedures.
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Adhere to isolation precautions and OSHA blood borne guidelines, using personal protective equipment as required.
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Under the direction of the nurse supervisor, order, receive and store supplies, equipment, and forms.
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Utilizes interpersonal skills to maximize customer service, safety and professionalism.
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Make rounds to each patient's room to assess any unmet needs.
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Process patient discharge orders, notify the nurse of the orders; print information on chart to be sent to discharge
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facility, complete discharge paperwork, set up patient transportation as needed, and coordinate with outpatient
pharmacy to help patients fill their prescriptions.
2008 2012
Line Cashier, San Manuel Indian Bingo and Casino, Highland, CA
Process credit card, cash advances, check cashing.
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Ensures that all W 2G's, W9's and all other tax related paperwork are filled out completely .
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Sells and redeems chips for players, dealers, and chip runners.
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Process and cash EZ pay slot tickets from slot machines.
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2007 2007
Telephone Banker (Washington Mutual Bank), ICT Marketing Services Inc, Makati City, Philippines
Ensure the privacy of the account holder's personal information.
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Assists the customer in doing bank transactions over the phone (e.g funds transfer, bill payment, etc).
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Offer Washington Mutual products and services to account holders.
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Cultivate positive relationships with Washington Mutual customers.
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Contact this candidate