Customer Service Supply Chain

Amy Potter

Manager, Production Services - MillerCoors

Albany, GA

********@*******.*** - 270-***-****

• Seasoned employee with 15 years of Operations and Supply Chain Planning

• Extensive experience with various production and packaging equipment including blending, mixing, bottling,

filling, capping labeling, packaging, & sterilization.

• Handled all aspects of production management, including resource planning/scheduling, department

budgeting, cross-functional training, performance reviews, safety compliance, production goal settings, etc.

• 15 years of experience in an FDA regulated environment.

• 15 years of hands-on production operation and other production support functions.

• Ready to relocate and work flexible shift hours (evening and night), if required.

• Proven track record in implementing cost effective programs resulting in improved efficiency and customer

satisfaction.

• Strong planning, organizational, communication and interpersonal skills.

• Cross-trained in Production Scheduling and Forecasting Management.

• AIB Certification in Food Processing/Sanitation, Science of Baking and Applied Baking Technology

• Excellent people skills and well versed in delegating appropriate responsibilities to motivate Engineers,

Managers and Associates to pursue and surpass the corporate goals

• Proven talent for identifying problematic Designs, Process bottlenecks, Equipment and Personnel issues,

evaluating and alleviating the causes, improving the overall efficiencies

• TPM, Process Improvement

• Process Design and Innovation

• Process Standardization

• Lean Manufacturing

• Plant Management

• Strategic Planning and execution

• Staff Leadership & Development

• Project Management

• TPM Pillar Facilitation

• Contract Negotiations & Management

• Regulatory Compliance

• Budget Planning and Administration

WORK EXPERIENCE

Manager, Production Services

MillerCoors - 2013 to Present

Millercoors is built upon a foundation of more than 288 years of brewing heritage. It is a legacy driven by

our founders to brew the highest quality beers and the commitment still continues today. Millercoors brews

Domestic, Craft, Imports and Specialty brands. Millercoors brands consists of Coors Banquet, Coors Light,

Icehouse, Keystone, Mickey's, Miller Fortune, Miller High Life and Miller Lite, etc.

Operational

Leads optimization of scheduling

• Leads the preparation and development of the brewery production throughput plan

• Leads the preparation of daily production schedules to direct plant personnel to produce proper product for

today's immediate order demands. Oversees the material planning process to ensure schedule are supported

by suppliers.

• Monitors performance against plans, communicates deviations to corporate planning and scheduling and

modifies production schedules as appropriate.

Leads the preparation and development of the brewery production throughput plan

• Leads the preparation of daily production schedules to direct plant personnel to produce proper product for

today's immediate order demands.

• Oversees the material planning process to ensure schedule are supported by suppliers.

• Monitors performance against plans, communicates deviations to corporate planning and scheduling and

modifies production schedules as appropriate.

Manages the finished goods inventory and order handling system

• Responsible for finished goods inventory levels.

• Oversight for minimizing aging beer and aging beer sources

• Oversight for customer and corporate planning interface with systems

Liaison for brewery between corporate planning

• Ensures communication between corporate planning and the brewery.

• Ensures and provides windows in production scheduled for new product and/or process development.

• Represents the brewery on volume shifts and diversion needs.

Provides staffing projections and processes required to meet production demands

• Oversight of brewery staffing, vacation and temporary worker utilization.

• Owns employee attrition estimates and impact on staffing.

• Provides plant leadership with skill constraints to staffing.

Leads team performance, talent and career management and creates a culture of employee engagement

• Responsible for building a winning team by role modeling Critical Success Factors and MillerCoors

Manufacturing Way work principles and practices, and leading and ensuring full leverage of all people

management processes.

• Follows all performance, talent, and career management processes. Responsible for the development

opportunities of the team and collaborates with department managers on the development of scheduling

specialists in brewing and packaging.

• Drives performance management practices through one-on-one's, team performance discussions, and

development of the team and goals.

• Effectively coaches and communicates, and recognizes the right behaviors and outputs and builds effective

partnerships across the brewery and integrated supply chain enterprise.

• Mentors, supports and coaches team members in the correct execution of their roles.

• Supports structured communications throughout the department and brewery.

Manager, Corporate Supply Chain Planning, North America

JM SMUCKER COMPANY - 2007 to 2013

The J. M. Smucker Company is the leading marketer and manufacturer of fruit spreads, peanut butter,

shortening and oils, ice cream toppings, sweetened condensed milk and health and natural foods beverages

in North America. Its family of brands includes Smucker's®, Jif®, Crisco®, Pillsbury®, Eagle Brand®, R.W.

Knudsen Family®, Hungry Jack®, White Lily® and Martha White® in the United States, along with Robin

Hood®, Five Roses® and Bick's® in Canada. (www.smucker.com)

Operational

• Collaborate with producing facilities to manage/develop production plan for the 18-24 month/month horizon

with supply chain.

o Manage and develop the monthly production plan that maximizes output of shared capacity resources, while

building appropriate inventory to meet seasonal peaks and insure adequate critical raw materials are available

to support the plan.

• Monitor the producing facilities 8 - 12 week production plan.

• Supervise a Corporate staff of 4 Professionals and 4 Procurement Managers

• Support allocation work sessions with Marketing, Customer Service, Deployment Planning, and Plant

Operations by providing long range supply projections through sensitivity and inventory analysis as well as

being the liaison with Plant Production Planning.

• Confirm supply is available to meet incremental sales growth (i.e. new distribution or growth).

• Develop and maintain strong relationships with Plant Management and Production Planning personnel

necessary to maintain first line support and training for Production Planning and Inventory Control (PPIC).

• Operate as Tier One support for PPIC system enhancements, requests, testing and implementation.

• Manage to KBI scorecard measures including:

o Monitor and evaluate KBI scorecard measures; identify improvement opportunities and implement.

o Mitigate and develop alternatives to minimize impact on KBIs: fill rate, product obsolescence, and inventory

levels.

• Implement strategic decisions (i.e. Inventory goals, sourcing decisions) with respect to PPIC on the

operational level.

• Manage Deployment Planning in evaluating inventory levels to optimize supply chain costs.

• Manage employee performance and career framework objectives.

• Work with IS Business Process Development (BPD) to support effective sourcing changes, inventory builds

(BCP), line assignments and other system maintenance.

• Review and approve manufacturing sizes on new master data files.

• Advocate and prioritize punch list requests with IS BPD.

• Manage Supply Planning work streams for Marketing and Operational initiatives (e.g. Heritage, Sandman,

Shortcake) including:

o Participate in team meetings to maintain milestones and insure cross functional issues are addressed timely.

o Manage project specific requirements planning with established liaisons.

o Establish applicable system setups.

o Maintain business continuity while managing costs related to product transitions and inventories.

o Provide information to leadership team concerning status and possible issues.

Area Manager

JM SMUCKER COMPANY - 2008 to 2011

In Charge of the Production and Maintenance Operations for the Kentucky plant.

• Lead the execution of 3 expansion projects flawlessly on time and under budget. (Installation of 1 Waffle line,

1 additional bakery line and 2 case packers simultaneously) while delivering $140M in savings.

• Won the Plant of the year award while keeping all the existing lines above 85% efficiencies and finished the

year with 0 lost time accidents.

• Finished the Year at 107.3 to plan volume delivering a 92.9 index to plan CPU, on a target of 96.3 CPU. Beat

the business unit raw dollar plan by$15M

• Deliver all these results while absorbing $402M incremental dollars in depreciation, utilities, R&M and benefits,

this equates to over $0.02 per case

• Extensive experience with bottle fillers, processing equipment, can fillers and seamers, carbo-coolers,

refrigeration equipment including ammonia compressors, chillers, Freon compressors, case packers, coders,

palletizers, depalletizers, pneumatic conveying systems, hydraulics and energy distribution.

• Programming and troubleshooting of Allen Bradley PLC's, servo motors and drives.

Process Engineer

JM SMUCKER COMPANY - 2007 to 2008

Managed Project Budgets of $10-20 million

• Managed International;-based suppliers to reduce cost of 30+ %

• Increased Engineering team efficiency by 45% completion rate and on time project closing

• Increase Efficiencies and decrease Technical down time by 10 %

• Deployed TPM based performance management system and strategy, for NA across 5 dairy processing and

packaging factories.

• Lead the standardization of all Processing Modules, developing the Automation Roadmap for all plants in

the USA and new factories

• In charge of the optimization of all the processing equipment and processes across all Uncrustables plants

and new ventures to support the $1B business

• In charge of the design and installation of all new processing equipment, responsible for developing master

plans for processing lines across the company and supporting R&D and marketing by ensuring we have the

proper processing equipment to manufacture the innovation/renovation projects

• Liaison between manufacturing plants and the functional business units in corporate headquarters (Sales/

Marketing/R&D/ Supply Chain/SSD) with respect to processing equipment for the company

• Continuous Improvement Business Partner to Supply Chain Teams. Facilitated Enterprise Level Cross-

functional map to highlight: waste, working capital, training and standardization opportunities. Facilitated

development of performance improvement road map for Logistics, DC operations and 3PL partners.

o Improved: +10% OE, +91% Planned Maintenance improvement, -15% Maint. Cost

o Implemented DMS tools, FI, Center-Lining, and SPC strategy with CI and quality teams.

o Developed Maintenance Excellence Strategy using Value Stream Mapping approach.

o Developed and delivered Vertical Start-up Strategy for capacity expansion.

Plant Supervisor

Dean Foods Company - 2003 to 2007

is the nation's leading processor and distributor of milk and other dairy products, and a leader in the soyfoods

and specialty foods industries. We have five business units - Dean Dairy Group, Dean Branded Products

Group, White Wave, Dean Specialty Foods Group and International. (www.deanfoods.com)

• Manage a professional team of 65 employees and 40 temps.

• Helped reducing plant overtime from 25% to 4 % by increasing equipment reliability

• Increased equipment up time by 30 % and PM completion from 45 % to 90%

• Helped reduce shrink from 18% to 6% consistently within the last 9 periods

• Increased employee retention in the Department from 35 % to 90 %

• Developed guidelines for employee assessments and developed skills matrix for training and employee

development purposes.

• Helped the plant to increase outside sales 1,000,000 per period and still manage internal customer service

at a rate of 98%

• Responsible for capacity driven expansions, new product and process additions/modifications

• Currently managing the "first aseptic filler for milk products- for extended life shelf".

• Managed an installation and start-up of the EH-1 machines for lines in the US Dairy Industry. Installed a

robotic palletizer system.

• Developed a system that would have been allowed by both the FDA and a process authority for producing

both aseptic and UHT product on the same system, overcoming the conflicts between PMO and aseptic rules.

Projects put on hold due to market conditions.

• Developed and implemented a promotion guidelines list for the union employees of expectations for

promotion.

• Improved the line efficiencies and production out puts by 15%.

• Assigned work responsibilities and accountabilities for the direct reports to raise the 'first-time-correct' quality

consistently over 97%.

• Assisted Maintenance and Engineering associates during the installation of two new production lines and

production start-ups.

• Organized the production work cells through strategic planning.

Morningstar Foods - 2003 to 2003

White Wave

Operations Resource Manager

Frito-Lay/Pepsi Co - 2002 to 2003

PepsiCo is a world leader in convenient foods and beverages, with revenues of about $25 billion and over

142,000 employees. The company consists of the snack businesses of Frito-Lay North America and Frito-Lay

International; the beverage businesses of Pepsi-Cola North America, Gatorade/Tropicana North America and

PepsiCo Beverages International; and Quaker Foods North America, manufacturer and marketer of ready-

to-eat cereals and other food products. PepsiCo brands are available in nearly 200 countries and territories.

(www.frito-lay.com)

• Lead team of 15 to 30 employees/Team Leaders/Supervisors with varying levels of experience and education

• Responsible for people and team development, quality performance, cost, service and safety

• Developed individuals and the team to solve routine operational issues

• Organizes and facilitates team meetings utilizing the CI performance process

• Coached team members to use the performance process on the floor

• Administers policies and procedures

• Initiates and implements continuous improvement projects

• Created Playbook for Financials and Labor Efficiencies as well as Team Members in Packaging and

Processing

• Conduct Conference Calls with Upper Senior Management Team for Quality and Productivity of Plant for

Departments

• Worked on Numerous Projects such as Master Production Schedule Reengineered, Organizational Health

Surveys, Move Smart Training with Policies and Procedures, Safety - Run for the Roses, Critical Behavior

Based Audits, and Resource Conservation Teams.

• Reengineered Packaging Wall Review and PQM Scores

Unit Dose Supervisor

Allergan, Inc - 2000 to 2002

Allergan, Inc., with headquarters in Irvine, California, is a global specialty pharmaceutical company that

develops and commercializes innovative products for the eye care, neuromodulator, skin care and other

specialty markets. In addition to its discovery-to-development research programs, Allergan has global

marketing and sales capabilities in over 100 countries that deliver value to our customers, satisfy unmet medical

needs and improve people's lives. Driven by technology and innovation, Allergan addresses the needs of

consumers across the world with over 5,000 employees worldwide, 4 world-class Research and Development

facilities and 3 state-of-the-art manufacturing plants. (www.allergan.com)

• Supervise the daily operations of a manufacturing area (Unit Dose)

• Ensured all necessary components/resources are available and capable to meet established quality

standards and goals

• Ensured that all department operations are in compliance with GMP/ISO regulations, as well as meeting

production standards

• Directly responsible for supervising the daily activities of employees by providing training, direction, guidance,

counseling or disciplinary action when necessary, and, in conjunction with HR, makes decisions regarding

personnel actions (hiring, termination's, promotions, etc.)

• Extensive experience with various production and packaging equipment including blending, mixing, bottling,

filling, capping labeling, packaging, & sterilization

• Handled all aspects of production management, including resource planning/scheduling, department

budgeting, cross-functional training, performance reviews, safety compliance, production goal settings, etc.

• Validate and start-up the facility; ensuring the process is in control and compliance.

• Responsible for a team to continuously improve process capability and build process information and

knowledge

• Wrote and performed validation protocols; revised Standard Operating Procedures (SOP) and training

documents

• Prepared equipment for pharmaceutical production; operated/maintained process equipment including CIP

and SIP systems, media and buffer preparation and cell culture and purification; troubleshoot equipment and

processes

• Utilize statistical process control tools; audit production areas, logs and batch records for cGMP compliance;

Identify process/equipment improvement opportunities and assist with implementation

• Implement overtime tracking technique that equalized overtime opportunities within 10-20 hours annually

• Coordinate the implementation of JIT/Kanban, which resulted in a reduction of work-in-process inventory.

Ensured that this process was in compliance with the ISO 9001 procedures.

EDUCATION

Masters of Business Administration in Global Management

University of Phoenix

2003

Bachelor of Science in Sociology

Morehead State University

2000

Associates

Morehead State University

1998

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