ASL Customer Service Professional

SHANNON FOWLER

*** ********** ****** ● MARCO ISLAND, FL 34145 ● 239-***-**** ● ***************@*****.***

SUMMARY STATEMENT

HARDWORKING, ENTHUSIASTIC, COMPETENT INTERPRETER WHO IS PASSIONATE ABOUT HELPING THE D/DEAF

SUCCEED. FLUENT IN ASL AND PROFICIENT IN CUED SPEECH, INTERPRETATION, AND TRANSLITERATION

EDUCATION

UNIVERSITY OF SOUTH FLORIDA, B.A. IN COMMUNICATION SCIENCES AND DISORDERS (DEAF STUDIES),

2013

● MEMBER OF ASL BULLS 10/2010-12/2013

● MEMBER OF ALPHA PHI OMEGA NATIONAL CO-ED SERVICE FRATERNITY 1/2013-PRESENT

62 COMMUNITY SERVICE HOURS COMPLETED

O

● HERD OF THUNDER MARCHING BAND 8/2010-12/2013

O 11 YEARS PLAYING THE FLUTE

O 11+ HOURS A WEEK TIME COMMITMENT

CREDENTIALS

REGISTRY OF INTERPRETERS FOR THE DEAF: NATIONAL INTERPRETER CERTIFICATION- IN PROGRESS

SKILLS

MANUAL COMMUNICATION

● FLUENT IN AMERICAN SIGN LANGUAGE (ASL), INITIALLY SELF-TAUGHT

● PROFICIENT IN CUED SPEECH

● ABILITY TO WORK WITH DIVERSE POPULATIONS, BICULTURAL IN AMERICAN DEAF AND HEARING CULTURES

● EXPERIENCE TRANSLATING VARIOUS CONTENT INCLUDING SONGS AND CHILDREN’S STORIES FOR CLASS PROJECTS

INTERPRETING

● SIGN-TO-VOICE AND VOICE-TO-SIGN INTERPRETING

● EXCELLENT ARTICULATION AND VOICING SKILLS

● STRONG UNDERSTANDING OF DEAF CULTURE

● EXCELLENT CUSTOMER SERVICE SKILLS, ETHICAL BEHAVIOR, AND PROFESSIONAL JUDGMENT

PROFESSIONAL EXPERIENCE

ROOM SERVICE SERVER AT MARRIOTT INTERNATIONAL 9/2014-PRESENT

● ROOM SERVICE ASSOCIATE OF THE MONTH FOR OCTOBER, ASSISTED IN INCREASING GUEST SATISFACTION

PERCENTAGES THROUGH EXCELLENT CUSTOMER SERVICE, COMPLETED 45+ ORDERS PER SHIFT, SERVED

APPROXIMATELY 150 CUSTOMERS PER DAY, MAINTAINED CLEANLINESS OF WORK AREAS THROUGHOUT THE DAY BY

CLEARING, COLLECTING AND RETURNING FOOD AND BEVERAGE ITEMS TO PROPER AREA

HOURLY ASSOCIATE AT WYNN’S CATERING 3/2014-9/2014

● OPERATE CASH REGISTER FOR CASH OR CREDIT CARD TRANSACTIONS, MAINTAIN MONIES AND SALES INFORMATION

FOR AUDIT AND BALANCE, FOLLOW PROPER CASH HANDLING PROCEDURES, AS DEFINED BY THE CASH HANDLING

POLICIES, KEEP ALL ASSIGNED AREAS CLEAN AND SANITARY, INCLUDING EMPTYING TRASH, SWEEPING, MOPPING,

WASHING DISHES, AND DETAIL CLEANING

SEAWORLD PARKS AND ENTERTAINMENT 4/2013-1/2014

● BUSCH GARDENS, CULINARY AND ADVENTURE ISLAND, GENERAL ADMISSIONS SPECIALIST

● ENSURE POSITIVE ENFORCEMENT OF PARK POLICIES REGARDING PERMITTED ITEMS, FACILITATING GUEST BAG OR

CONTAINER INSPECTIONS. GUEST PARKING TRANSACTIONS, AND MONITORING INCOMING PARK TRAFFIC FLOW.

ADMINISTER PARK SURVEYS TO GUESTS TO ENSURE THAT GUESTS LEAVE WITH A POSITIVE AND LASTING

IMPRESSION

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