Customer Service Manager
Resume:
PEARL M. FULLER
*** ***** **** **, ***********, MA 01331
**********@*****.***
PROFILE
Oriented self-starter with excellent time management. Strong
organizational skills with great attention to detail. Track record of high
quality work both individually and part of a team.
OBJECTIVE
To secure a permanent position that will enable me to utilize my
professional experience and offer the opportunity to advance my career.
EDUCATION
House of Peace and Education: PC Applications Certificate, MS Windows
and Office 2007
Graduate of Narragansett Regional High School
EMPLOYMENT EXPERIENCE
Grace Quality Cars/Receptionist/Customer Service
320 State Rd., Phillipston, Ma October 2014 - Present
. Print leads from our website and follow up with telephone calls
and e-mails.
. Make appointments and make telephone calls to confirm.
. Answer telephone, direct calls and maintain a clean and
friendly environment.
. Fax, scan, or e-mail documents to banks or credit acceptance
programs.
. Greet and direct customers to sales or service departments.
. Take pictures of inventory, post and advertise on the internet
and website.
John's Sport Shop/PT
Main St. Gardner, MA 2010 - Oct. 2014
1. Program, operate and maintain Barudan embroidery machine.
2. Embroider various forms of school mascots, business logo's, names and
more.
H & R Block/Customer Service Professional
332 Timpany Blvd., Gardner, MA 01440 January - April 2014
3. Greet clients with a smile and positive attitude and
promptly check them in.
4. Match clients with best suited tax professional for
their needs.
5. Schedule clients with a time and date that best suits
their needs.
6. Handle client exits by assuring all current and
future needs are met.
7. Take payments and make proper change.
8. Make phone calls to remind clients of appointments
and to thank them for coming in.
9. Keep our clients happy with light conversation, hot
coffee and a clean environment.
Lead Data Transcriber/Data Transcriber
Dept. of Treasury, IRS, Fitchburg, MA-1987-2009
Data entry of various tax forms.
Received numerous monetary awards for work executed with quality and
accuracy.
Assigned work programs to transcribers and helped with their questions and
problems; Unit of 15-20.
Checked transcribers work, corrected any errors found.
Communicated with management and filled in for supervisor when needed
Additional Qualifications
Licensed Nail Technician/PT Customer Service
2006-2014
16. Scheduling and rescheduling by telephone of customer appointments.
17. Hands on customer service as individual needs arise.
18. Manicures, Pedicures, and Acrylic needs.
19. Taking payments and making change.
References
1. Vera Coupal, Former manager H & R Block 978-***-****
2. Cathy Peck, RN 978-***-****
3. Ralene Williams, Rietta Ranch manager 978-***-****
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