Customer Service High School

Falendia Desrosiers

**** ** *** ****** *****, Florida 33161

Telephone: 786-***-**** Email: ********@*****.**

PROFILE Multilingual (English/Creole/French/ Spanish), meticulous,

admirable customer-service skills, experienced in

successfully multi-tasking, accurate, maintained

professional etiquette, money accountability, general

office procedures, record management, and detail-oriented.

Proficient computer skills in Microsoft Word

Word/Excel/PowerPoint/ Outlook/ Internet Explorer, and

Keyboarding 500 WPM.

EDUCATION:

01/13-Present Barry University Miami, FL

In pursuit of a Bachelor's Degree in Science/Nursing

04/2012 Miami Dade College Miami, FL

Associate Degree in Arts

04/2009 Atlantic South Eastern Academy Miami, FL

High School Diploma/General Academic Curriculum

EXPERIENCE:

09/12-08/13 Bright Horizon Miami, FL

Care Giver

Provided prompt, friendly, assistance to patients. Bathed patients,

administered medications, light housekeeping, and prepared

food. Turned and repositioned bedfast patients, alone or

with assistance, to prevent bedsores. Changed bed linens,

runs errands, directed visitors, and answered telephones.

Supplied transportation for patients to appointments such

as; doctor and/or diagnostic testing, trips to the pharmacy

and/or to the post office.

04/11-06/12 Enlene America Fort Lauderdale, FL

Check Point Security

Conducted screening of passengers and hazardous objects

such as; contraband, weapons, explosives, and

paraphernalia. Conducted screening and tested at any

airport that provided commercial services to the passengers

through the screening checkpoint to facilitate the order an

efficient processing of passengers. Assisted and helped in

monitoring and supervising the flow with supervisors

regarding any issues that might reveal a weakness or

vulnerable area of security screening that is discovered in

the course of screening duties.

06/09-04/11 Miliam's Market

North Miami Beach, FL

Cashier

Greeted all customers professionally to initiate and ensure a

pleasurable and satisfactory shopping experience,

interacted and thank customers on a regular basis. Operated

store computer system for the accurate customer check-out

process and accountability of company revenue and

maintenance of store appeal, to include cleanliness and

product display. Participated in year-end inventory and

cycle counts; assisted in ringing up sales at registers

and/or bagged merchandise, sold consultatively and made

recommendations to customers, adhered to all company

policies, procedures and business ethic codes. Handled

cashier checks, money orders, and assisted with returns.

07/08-03/09 McDonalds Miami, FL

Cashier

Greeted all customers professionally and promptly and presented a

clean, professional appearance. Received payment by cash,

check, and credit cards, vouchers, or automatic debits and

issued change due to customers. Counted money in cash

drawers at the beginning of shifts to ensure that amounts

were correct and that there is adequate change, provided

excellent customer service thanking them with a smile.

REFERENCES: References available upon request

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