Service Manager

ABRAHAM TESFAGEORGIS

*************@*****.***

*** ****** ****** • Austin, TX 78702 • 512-***-****

EDUCATION

Sagm Secondary School General High School studies October 2006

Tesseney, Eritrea

Sawa College Studied Tourism October 2007

Sawa, Eritrea

WORK EXPERIENCE

Harnet Hotel – Concierge August 2004-August 2005

Tesseney, Eritrea

• Checked guests in and out

• Took luggage up to rooms

• Informed guests on the hotel’s services and information about the town and tourist attractions

Warsay Hotel – Concierge and breakfast attendance October 2005-September 2006

Tesseney, Eritrea

• Carried out all Concierge responsibilities (as previously stated)

• Prepared, organized, and cleaned tables before and after breakfast

• Served guests and took orders

Geled Aman Hotel – Concierge April 2008-October 2009

Tesseney, Eritrea

• Carried out all Concierge responsibilities (as previously stated)

Awate Park – Front desk/ information February 2012-March 2012

Tesseney, Eritrea

• Gave visitors information about the park

• Prepared, organized, cleaned, served and waited tables before and after meals for park restaurant

Five Star Bourg Alfatih Hotel – Concierge and Valet June 2012-February 2014

Khartoum, Sudan

• Carried out all Concierge responsibilities (as previously stated)

• Received and parked cars for guests

Stay America Hotel – House man September 2014-November 2014

Austin. Texas

• Picked up linens and drop off for cleaning

• Filled room service requests for rooms and guests

Hyatt Place – House man November 2014-December 2014

Austin, Texas

• Carried out all House Man responsibilities (as stated above)

Personnel Store– Banquet Service and Valet October 2014-ongoing

Austin, Texas

• Prepared, organized, and cleaned tables before and after banquet

• Served and waited tables for guests

• Received, parked, and returned cars for guests

ADDITIONAL INFORMATION

Skills: Microsoft Office, Extensive experience in Tourism

Languages: Tigringa, Arabic, French, English, Italian,

REFERENCES

Mosses Thang Esther Diaz Diane Kim

Employment Case Manager Professional Job Coach Job Coach Intern

Refugee Services of Texas Multicultural Refugee Coalition (MRC) MRC

******@****.*** *****@*********.*** *****.******.***@*****.***

512-***-**** 512-***-**** 512-***-****

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