Management Project

Cell 917-***-****

E-mail **********@*******.***

Proficient and creative Business / IT Operations professional with extensive experience in Management and proven

record of extraordinary leadership, significant professional achievements, and innovative efficient solutions seeks

career growth opportunities. Resourceful and enthusiastic contributor capitalizing on high level of professional

expertise blended with courage, open mind, and strive for continuous improvement through learning and

professional development. Excellent academic background and demonstrated leadership, interpersonal

communication, strategic innovation, organizational, collaboration and influencing skills.

Organizational Leadership & Management Various Technologies, Languages, Databases, Hardware and Software

Strategic Visioning and Planning Change Management & Production Control

Process Transformation and Improvement Product Management and Development

Enterprise Resource Planning (ERP) Project & Portfolio Management (PMO)

Customer Relationship Management (CRM) Organizational Total Quality Management (TQM)

Creation & Management of a high performing teams Continuous Quality Improvements (CQI)

Cost Savings Quality Assurance Center of Excellence

Operational Compliance Risk Management

EXPERIENCE

Affinity Solutions NY, NY 2010 -

Present

Vice President Operations & Quality

• Based on industry’s best practices design, develop and implement Operations Department with operating metrics(KPI)

monitored thru DashBoard allowing to constantly measure, improve and scale operational functional areas permitting efficient

resource allocation and sharing, capacity measurement, SLAs tracking, project progress monitoring resulting in

increased productivity by 12%

• Based on eCommerce business needs built organizational structure for Operational & Client Support to deliver transaction-

driven marketing solution for thousands of Credit Card issuers, Financial Institutions, Retailers, Publishers, Acquirers, and

Processors

• Manage organization’s operations for customer loyalty marketing programs with real-time card-linked offers fed through

merchant funded rewards with 10 business units and over 60 people, by directing and coordinating daily activities consistent

with organizational business goals and objectives managing P&L, OPEX, CAPEX

• Build cohesive, cross-functional high performance teams within Operations Department that are willing and capable of taking

operational excellence forward based on Continuous Operational Improvement

• Develop culture of Continuous Quality Improvement (CQI) with implementation of the principals for Total Quality

Management (TQM) within organization designing and developing of QA Center of Excellence (COE)

• Develop objectives, and manage teams’ efforts measured by Service Delivery and Performance Metrics, business retention,

and profitability to ensure high level of responsiveness, flexibility, and efficiency in achieving goals

• Built QA department from scratch with implementation of advanced testing methodologies and tools for manual and

automated testing, standardized scripting/planning procedures, defect tracking and resolution system according to Industry

Standards (ISTQB and ISO)

• Champion implementation of Best Practices testing methods, processes, tools and systems. Drive development of consistent

testing methodology and separation of environments. Review of QA procedures/processes and develop QA metrics to assess

quality of delivered application software.

• Oversee development of special testing requirements and procedures to satisfy client commitments. Contribute technical

expertise on complex projects that involve multiple products during all phases of projects implemented in Agile environment

• Control full cycle of Testing Processes & Activities – planning and control, analysis and design, implementation, evaluation,

and closure activities

• Approve appropriate Test Design Techniques and Test Types including but not limited to development testing (component,

integration, and system), acceptance testing, maintenance testing, and operational testing.

• Initiate, implement and manage PMO office including project governance, financial, resource management, and project

implementation using industry best practices & project management methodologies impacting operational execution and

provide excellent service delivery which translates into clients’ satisfaction

• Manage, monitor and ensure that all daily transactional batch files with millions records received, processed, and send back

according to schedule, SLA timeframe, and compliance regulations

• Lead organization thru annual successful audits (PCI, SSAE-16) and clients’ reviews with concentration on Compliance,

Stress, Load, Integration, Penetration, and Capacity testing, Operational Controls, Polices, Processes, & Procedures

• Constantly enforce quality and efficient service delivery to entire clients’ base with emphasis on client satisfaction

Ari Yesilevskiy Page 2

• Built an Enterprise External Service Desk that addresses requirements of rapidly changing high growth business demands and

delivering services 24/7, defined by different Service Level Agreements (SLA) utilizing “High - Touch” methodology

providing Level 1/ Level 2/ Level 3 support services

• Managed marketing email development and deployment for all clients averaging 40M p/month ensuring operational

capacity, deliverability, compliance with CAN-SPAM, quality and proper scheduling

• Initiated and implemented email relay vendor (SMTP) and ESP for all marketing email needs

• Managed timely delivery of all scheduled, standard and ad-hoc reports and data pulls with concentrating on quality

• Implemented MS Dynamics CRM for firm wide use with established rules and procedures. Established maintenance for the

application

• Initiated and lead implementation of Alfresco Enterprise Edition as Document Management System (DMS)

• Managed all clients’ operational escalations to ensure efficient support and management of operational activities

• Create, enforce and execute Operational procedures and processes employing SDLC, ITIL Best Practices for Change

Management, Release Management, Quality Assurance, Incident Management, Problem Resolution, and Configuration

Management

• Established Organizational Risk Management process that helps in identifying, assessing, registering, prioritizing and

managing recognized organizational risks on a regular basis

• In collaboration with internal HR manage all team-related issues - performance of direct reports assigning and evaluating work,

counseling, mentoring, disciplining, promoting, salary planning, recruiting, and terminating if required

4 YES, INC NY, NY 2008 - 2015

IT / Business / Operations Consultant

• Information technology and business projects planning, budgeting, scheduling, coordinating, managing and risk assessment

• IT restructure, upgrades, development, third party app customization, testing, and rollouts

• Business Efficiency recommendations based on Business Operations analysis, restructure, upgrades, improvements

• Vendor communications, negotiations, contracts

• Data analysis, validation, organization, processing, storage, reports, statements, systems and business documentation

• Leadership in corporate web development, advanced technological solutions, and industry’s best practices

• Implemented SharePoint as DMS solution

Alere Healthcare (Division of Inverness Medical) NY, NY 2007 - 2009

IT Operations Director

• Direct NY IT department including Development, QA, Helpdesk, Desktop Support, Infrastructure, DBAs, Customer Care,

Operations, New clients’ enrolment, reports delivery and data preparation

• Managed NY Office personnel including but not limited to – budgeting, planning, forecasting, resource allocation, hiring,

reviews, promotions, conflict resolution, scheduling, technical and professional guidance, mentorship, coaching

• Successfully led IT departments thru several mergers, acquisitions and restructures balancing business and team interests

• Designed and implemented a cohesive new client enrollment process in close collaboration with business leaders

• Led an enterprise project to standardize all firm wide EHR/EMR records into one single DB using HIPAA regulations

• Orchestrated multi-phase firm-wide rollouts of third party applications including development, testing, customization,

packaging, piloting, production installs, feedback processing training and client support

• Managed client interfacing Health Living Programs (HLP) commercial WEB sites. Servicing about 500 clients.

• Asses, analyze, forecast, and estimate Major IT Projects / Initiatives; Create Major Project Proposals; Manage requirements and

spec. creation; Track project milestones, deliverables, expectations; Deliver progress reports

• Managed geographically distributed teams and coordinated projects with outsourced, off-shore resources on various projects

• Manage project changes, issue escalation and resolution; Manage resources, exposure and minimize risk

• Direct monthly production pushes and all intermediate stages from Dev to Staging by reinforcing Production Control

• Managed preparation of multi-million records data and delivery of all contractual reports (>400) to entire client population

• Managed and enforced B2C WEB sites performance for about 500 clients based on the SLA obligations.

• Coordinate, manage Customer Care activity, and create process oriented CRM system

• Manage design, creation, and enforcement External Helpdesk for clients from scratch including all – OLA(Operating Level

Agreement), SOP(Standard Operating Procedure), and Tech requirements

• Manage operations of the Data Center, managed the virtualization of the eCommerce HLP portal environments

• Established and managed escalation process with third party DBAs to administer the Oracle environments

• Managed crucial relationships with major stakeholders of all HLP projects including vendors, internal/external clients

• Designed contingency plans; managed disaster recovery and escalation procedures; identified potential crises;

2

Ari Yesilevskiy Page 3

Oracle Muchin

Katten Rosenman LLP NY, NY 2002 - 2007

IT Manager

• Managed team of IT professionals in NY and NC branches (developers, testers, trainers, and help-desk personnel)

• Managed teams of developers during full software development lifecycle on multiple large-scale sophisticated projects use of

Agile, Waterfall, Spiral, RAD (rapid application development) techniques

• Managed development of several WEB portals for firm-wide intranet implementation utilizing SharePoint

• Defined mission and goals; developed project plans, milestones, checkpoints and delivery dates; allocated resources and work

assignments; tracked and reported progress on regular basis to CTO

• Managed new Windows and MS Office rollouts firm-wide including DocsOpen to iManage conversion

• Managed vendor accounts concerning standard desktop applications’ and various legal software - vendor selection and

contracting, budgeting, purchasing, installations, maintenance, and support

• Orchestrated all internal training for NY and NC branches including planning, communication with HR, and legal personnel,

scheduling, negotiations,

• Managed multistage litigation projects, e-discovery, interact with vendors and attorneys, establishing litigation standards

• Managed development and support of all in-house applications, DBs, multiple utilities, tools for NY and NC branches

• Managed and oversaw help-desk issues’ tracking system, assigning personnel for resolution, and follow up

• Developed time tracking application in collaboration with HR; managed software support of firm’s Accounting system

• Designed, and managed development and implementation of MS Word structured customization for firm wide use

• Participated in consolidation process from two legacy environments into standard single (post merger project)

Morgan Stanley, NY, N.Y 1997 - 2001

Project Manager/Lead Developer

• Project Management - manage design, development and implementation of various global software solutions, integration of

applications and systems, and efficient systems’ and databases re-engineering; Transformed functional requirements into

technical specifications. Developed project plans, flow-charts, lifecycle processes, implementation and maintenance

recommendations for multiple projects, interacted with various IT groups; Forecasted schedules

• Facilitated development and implementation of Time Tracking system (OpTime) for major publishing company which helped

to decrease an inventory losses, increase in accuracy of billing back process and annual profit increase of 15%

• Orchestrated development and operations of Employee Payroll System (EPS) in Firm's NA branches EPS helped to reduce

time tracking errors and greatly diminished payroll paperwork, planned resource allocation, managed deliverables & risks

• Established long-term comprehensive development plans and created goals and objectives for future development

MEZON COMPUTERS INC., NY, NY

DBArtisian

Programmer/Analyst 1994 - 1997

MS Office

Visual Studio

TANTAL INDUSTRIAL COMPLEX, Saratov, Russia

Visio

MS Project Programmer/Analyst 1988 – 1993

DocsOpen

IManage

Alfresco

Languages:

Crystal Reports

SharePoint Data Bases:

Lotus Freelance

EDUCATION

TrackIT

MS Dynamics

CRM

CarpeDiem

Concordance

IPRO

Summation

Technical and Professional development Courses (not a full

Software:

Sunction

list)

Opticon

O S/HardWare Sybase Performance and Tuning; WEB Technologies

Blue Martini

(Adobe HTML, XML, Perl, JavaScript, Java); Objects Analysis & Design (Concepts, Modeling, UML); Unix

Concepts,

Management Courses

MS-DOS

Delegating for Results; Influencing Skills with Social Styles; Time management; Collaborative Negotiations; Management skills; Extensive Project

MS Windows

Management;

NT (4.0, Japan)

Technical Training,

UNIX

ProWorks Computer Training, NY - Intensive courses in MS Visual Basic

Macintosh OS

State Academy, Saratov, Russia

Blackberry BES

IBM servers

Dell servers

MS in Electrical Engineering

Minor: Computer Science and Information Systems

Contact this candidate