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Support Active Directory

Location:
North Babylon, NY
Posted:
April 12, 2015

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Resume:

David McKeithen P.O. Box ****

wyandanch, N.Y. ***98

************@*******.***

1-631-***-****

SKILLS SUMMARY Advanced Skills

I am a Sr. Desktop Support Engineer in Enterprise level environments in Adobe Acrobat

various industries for 15+ years. My background includes sitting on Adobe Flash

24/7 Enterprise helpdesk Environment in a Sr.Technical support role. I Unix, Linux

served as escalation point for 1st level helpdesk/desktop techs. I am Microsoft

also responsible for building desktops, deploying applications and Office Suite

operating systems, printers, antivirus and more. I have been 2003,2007,2010

responsible for building over 3,000+ desktops. This involved creating Macintosh

master images & utilizing SCCM as a resource & deployment tool to make Safari

sure every user has a secure, unified desktop as per company policy. I CS Suite for

also install & support MS Office, Windows (XP, 7, 8.1). In my last two Mac.

positions, I rolled out Windows 7. I also converted Windows OS from XP Active

to 7 or 8.1 and MS Office from 2007 to 2013. Personal Storage Tables Directory

(PST) were moved and backed up during OS conversions, which allowed Novell,

executives to keep vital information in Outlook. VNC and Dame ware are GroupWise

used to perform remote access support for virtually every position Outlook Express

held, I was part of the team responsible for selecting and implementing

mobile devices including Androids, iPhones and Blackberry's Windows 7

company-wide. This meant setting up enterprise activation of devices Windows

after testing, making sure they met QA standards and specifications. I Vista/XP

also worked with the WINTEL Infrastructure team on Projects including Desktop &

Application Deployment, software packaging, Desktop & Server upgrades & Server

maintenance. I set up permissions, created user accounts & group policy Lotus Notes

in Active Directory following company standards and best practices. I HTML/XHTML

made sure backups were in place, securing data storage for 50 laptops SQL

in case of disaster. Redundant backups were created using batch file AIX/Linux/UNIX

scripts I am a US Citizen with excellent communications skills. Remote Software

Advanced Skills

Adobe Acrobat, Adobe Flash, Unix, Linux, Microsoft Office Suite SCCM, VNC, SMS

2003,2007,2010,office365 Lotus Notes Mac OS, Safari, CS Suite for Mac, Remotely

Active Directory, SCCM,Citrix,VMWare, LDAP Novell, GroupWise, Outlook, possible

Outlook Express, Windows 7, Vista/XP,HTML/XHTML, SQL, VNC, SMS, Dame Remote Desktop

ware, Remedy & HEAT Copycat

Helpdesk

Software

CERTIFICATIONS Remedy & HEAT

A+ Certified, Net+, Server+, Windows 7 Professional, XP Professional,

Windows 2000 Desktop, Windows 2000, 2003,2008 Server, Track it!

Dell Desktop Service Provider, HP Printer Maintenance, HP Desktop Helpdesk

Service Provider Software

Legal&

EXPERIENCE Financial

Sr. Desktop Support Administrator II May 2014- February 2015 Office Software

State of New York (DOHC) Farmingdale, N.Y.

Responsible for Providing 2nd & 3rd level Support for over 7500+ users Thompson One

in over 14 locations through out the State. Both onsite at the 7 Imanage

locations throughout Long Island & New York City software

Worked with Active Directory to create & edit user accounts such as NexGen

changing passwords and resetting passwords. PC Law

Set-up & deployment of VOIP Cisco & turret phones systems including Juris

Activation & programming Time Matters

Strong knowledge of and hands on experience with Microsoft operating Perfect

systems including Windows 7, Practice

2003, 2008 R2 including Software Distribution Experience using SCCM as

a deployment tool.

Responsible for Deploying & installing Office 365 to all end point

users.

Responsible for iOS & Android phones & Tablet support & deployment

Responsible for troubleshooting & resolving all Desktop related issues

with Office 365

Hands on Experience setting up & supporting Printer Server & network

printers

Responsible for creating & making administrative changes for local

groups and creating group policies in AD.

I also worked with the WINTEL Infrastructure team on Projects including

Application Deployment, software packaging, Desktop & Server upgrades &

maintenance.

Directly responsible for imaging & Deploying Hp T-510 thin clients

Responsible for providing 2nd & 3rd level support for migrated user to

the Citrix environment

& providing Support for Responsible for creating & making

administrative changes for local groups as well as creating group

policies in Active Directory & Citrix

Strong Hand on Knowledge of Virtualization technologies: VMware,

XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp

Technology.

Strong knowledge of Windows 2003/2008 Enterprise components &

Technologies such as domains, DNS, Registries DHCP/WINS, Exchange

Knowledge of Windows 2003/2008 Enterprise components & Technologies

such as domains, DNS, Registries DHCP/WINS, Exchange

Helped end user set-up Android based Smart phones, I-phones & I-pads

to Sync with Novell &/or Outlook Corporate E-mail accts.

Responsible for Imaging, Configuring, Installing Windows 7 Professional

for Desktop computers, laptops.

Strong Understanding of Firewalls

Responsible for Support of all peripheral equipment within established

standards and guidelines. During conversion from Windows XP to windows

7 as well as upgrading Microsoft Office Suite from 2003,2007 to MS

Office 2010 & 2013

Also worked with HP Legal content Management Software for the legal

Dept.

( Imanage software for the desktop as well the App via iTunes )

Fully documenting all calls & user inquires for new & replacement

Equipment & service.

Created Documentation for troubleshooting scenarios as well as the

fixes for 1st level techs to use as reference.

Responsible for Backing up user & system files for files user

migration to Windows 7

Knowledge of VB scripting & some application packaging.

Sr. Desktop Support/ Systems Administrator December 2012 -

February 2014

North Shore Long Island Jewish Health Care System - Sr.Desktop Support

Admin.

Provided 2nd & 3rd level Support for over 1400+ users both in corporate

environments as well as remote users.

Worked with Active Directory to create & edit user accounts such as

changing passwords and resetting passwords.

Responsible for Deploying & installing Office 365 to all end point

users.

Responsible for troubleshooting & resolving all Desktop related issues

with Office 365

Responsible for creating & making administrative changes for local

groups and creating group policies in AD.

In-depth knowledge of and hands on experience with Microsoft server

operating systems including 2003, 2008, 2012 and Microsoft Desktop

operating systems including Windows 7.

Software Distribution Experience using SCCM as a deployment tool.

Responsible for setting up & supporting Printer Server & network

printers.

Knowledge of VB scripting & some application packaging.

Knowledge of Virtualization technologies: VMware, XenServer, Citrix

XenDesktop, Citrix Presentation Server / XenApp Technology.

Responsible for iOS & Android phones & Tablet support & deployment

Strong knowledge of Windows 2003/2008 Enterprise components &

Technologies such as domains, DNS, Registries DHCP/WINS, Exchange

Strong Knowledge of VM Ware, vSphere & associated products

Responsible for Configuring, Pre & Post Deployment support as well as

performing software updates for Desktop computers, laptop &, peripheral

equipment within established standards and guidelines. During

conversion from Windows XP to windows 7 as well as upgrading Microsoft

Office Suite from 2003,2007 to MS Office 2010 & 2013

Created images for both Desktop & Laptops for Deployment in windows 7

environment

Utilizing Remedy & CA ticketing system to track issues and resolve

them.

Provided Extensive phone support& desk side support for all levels in

the hospital.

Resolved technical problems with LAN and WAN connectivity.

Created Documentation for troubleshooting scenarios as well as the

fixes for 1st level techs to use as reference.

Responsible for Backing up user & system files for files user

migration to Windows 7

Provided hardware and software training for all levels of end users.

Performed both Pre & Post Migration tasks for all Desktop & wireless

devices in the Enterprise setting.

Helped end user set-up Android based Smart phones, I-phones & I-pads

to Sync with Novell &/or Outlook Corporate E-mail accts.

Configured, Deployed and provided me & II support for computers,

peripheral equipment and software within established standards and

guidelines.

Systems Support Analyst August 2012 -

December 2012

The City of New York City Health and Hospitals Corporation

Provided 2nd & 3rd level Support for 15500+ users both in corporate

environments as well as remote users.

Responsible for Configuring, Pre & Post Deployment support as well as

performing software updates for Desktop computers, laptop &, peripheral

equipment within established standards and guidelines. During

conversion from Windows XP to windows 7 as well as upgrading Microsoft

Office Suite from 2003,2007 to MS Office 2010

Created new images as well as used existing images for Dell Desktop

workstations & laptops using Ghost imaging Software.

Configured, Deployed and provided II & III support for computers,

peripheral equipment and software within established standards and

guidelines.

Helped end user set-up Android based Smart phones, I-phones & I-pads

to Sync with Novell &/or Outlook Corporate E-mail accts.

Set up end users with New & existing Blackberry Devices on the BES

Server. Walked user thru Configuring Device to Sync with Novell &/or

Outlook Corporate E-mail accts.

Created Active Directory Accounts for new Employees & Created Group

policies & Security groups in Active Directory

Identify and resolve technical issues related to Workstation software

packages and releases.

Deep technical understanding of Windows infrastructure services (e.g.

AD, GPO, CIFS, and DFS) within the enterprise.

Set-up videoconferencing equipment & setup Laptop projector

Presentations & Webinar conferences.

Ensure desktop computers interconnect seamlessly with diverse systems

including associated validation systems, file servers, email servers,

computer conferencing systems, application servers and administrative

systems.

Did Production Support, design enhancements & projects. While working

with in house Project Mangers internal Technology Team & other Business

partners with the City of New York as well as a variety of third Part

Vendors.

Logged all calls to the Help Desk using the Remedy ticketing system.

Coordinated Service calls for onsite Support as needed.

Monitored user requests and system issues.

Assisted with critical system outages, software upgrades, and capacity

planning.

Interacted effectively with internal customers and appropriate system

vendors to conduct necessary research to resolve issues.

Coordinated onsite technical support for customer's end user during

off-hours and Holidays

Helpdesk/Desktop Support Analyst June

2011 - August 2012

Morgan Stanley/ Smith Barney

Responsible for Configuring, Deployment & software update, and ongoing

usability of computers, peripheral equipment and software within

established standards and guidelines. During conversion from Windows XP

to windows 7 as well as upgrading Microsoft Office Suite from 2003,2007

to MS Office 2010

Responsible for providing 1st& 2nd level Support to Executives, Top

Earning Brokers& area Mangers with Service Desk to determine and

resolve & all Hardware, Software&/or, Network Infrastructure problems

received.

Set-up & activation of the iturret phone system for traders. As well as

support & programming

Provided technical Team lead Support for users thru phase 2 of account

conversion to Windows 7 & Microsoft office suite 2010.

Identify and resolve technical issues related to Workstation software

packages and releases.

Provided user Support for financial applications such as Thompson One &

Next Gen.

Provided user support for Citrix. Identifying and resolving technical

issues related to Workstation login & connection to the Citrix

Database.

Trains and orients staff on best practice use of hardware and software.

Set-up videoconferencing equipments & setup Laptop projector

Presentations & Webinar conferences.

Set up end users with New & existing Blackberry Devices on the BES

Server. Walked user thru Configuring Device to Sync with Novell &/or

Outlook Corporate E-mail accts.

Sr. Systems Analyst/Desktop Support Engineer August 2011 - June 2012

Various Clients, (United Health care, August 2011 - October 2011,

Weightwatchers October 2011 - February 2012, Amazon Inc. February 2012-

April 2012, Shearman & Sterling LLP April 2012 - June 2012) New York,

N.Y. 10001

Configure, rollout, and ongoing usability of computers, peripheral

equipment and software within established standards and guidelines

Assist staff with the installation, configuration and ongoing usability

of desktop computers, peripheral equipment and software.

Escalate complex or troublesome issues to Level III technical support

or to management for guidance when all Desktop Support resources have

been exhausted

Ensure desktop computers interconnect seamlessly with diverse systems

including associated validation systems, file servers, email servers,

computer conferencing systems, application servers and administrative

systems.

Identify and resolve technical issues related to Workstation software

packages and releases.

Worked with & support IMANAGE software for legal Dept

Deep technical understanding of Windows infrastructure services (e.g.

AD, GPO, CIFS, DFS) within the enterprise

Good understanding of Application Packaging and Virtual Applications

Used SCCM client support, VNC, Dameware to remotely connect to end

users.

Created Active Directory Accounts for new Employees &Created Group

policies & Security groups in Active Directory.

Set-up & deployment of VOIP Cisco & turret phones systems including

programming & Activation,

Provided 2nd Level Troubleshooting & Support for Mac OS X Tiger and

Leopard.

My duties include help desk support, troubleshooting, installation and

setup of equipment, configuration of desktop applications.

Provided Support for users upgrading Office Suite 2007 to Office Suite

2010. Helped user set up & configure all existing Documents. Also

supported Visio & Office Project.

Set-up videoconferencing equipments & setup Laptop projector

Presentations & Webinar conferences.

Set up end users with New & existing Blackberry Devices on the BES

Server. Walked user thru Configuring Device to Sync with Novell &/or

Outlook Corporate E-mail accts.

Helped end user set-up Android based Smart phones, I-phones & I-pads

to Sync with Novell &/or Outlook Corporate E-mail accts.

Enterprise Sr. Systems Analyst/ User Support Specialist

March 2009 - August 2011

Health & Hospitals Inc. - City of New York, New York, N.Y.10021

Responsible for providing 1st& 2nd level Support for over 7500 various

users both in corporate environments as well as remote users.

Perform basic to advanced troubleshooting to determine true nature of

problem successfully interpret and capture information for classifying

requests.

Addressed Help Desk phone and email requests, generating, resolving and

routing service requests accordingly.

Track and report high severity incidents involving the companies

critical distributed server infrastructure. Single point of contact for

escalation and resolution of incidents. Monitor and run weekly batch

jobs

Analyzed problems and sent technicians as needed. Gave up-to-date

information to people regarding software and hardware changes. Entered

Help Desk requests through Top of Mind, a user support application. Ran

administrative applications when needed.

Ensure desktop computers interconnect seamlessly with diverse systems

including associated validation systems, file servers, email servers,

computer conferencing systems, application servers and administrative

systems.

Experience with LINUX/UNIX environment for providing Support.

Perform data analysis as required for EOM Reports and Management

Requests.

Provided Support for all end users in the City of New York Health &

Hospitals Network via telephone, remote access & e-mail. Utilizing

network and system tools for trouble resolution.

Provided Support for LAN, WAN, PC's, peripherals, & smart phones

Provided efficient day-to-day operational support for all

PC/Desktop/Blackberry/End-User Devices.

Provided effective & efficient 1st Level Troubleshooting & Support for

Mac OS X Tiger and Leopard.

Provided support for all PC/Blackberry/End-Use Devices, including

off-hours for critical issues.

Performed Administrator duties for end users in Active Directory.

Did Production Support, design enhancements & projects. While working

with in house Project Mangers internal Technology Team & other Business

partners with the City of New York as well as a variety of third Part

Vendors.

Logged all calls to the Help Desk using the Remedy ticketing system.

Assisted with critical system outages, software upgrades, and capacity

planning.

Coordinating with business executives, software experts, help desks,

and data source teams in a 24x7 availability environment.

Interacted effectively with internal customers and appropriate system

vendors to conduct necessary research to resolve issues.

Coordinated onsite technical support for customer's end user during

off-hours and Holidays

Client Support Analyst January 2007 - February 2009

Data Solutions Inc., Melville, N.Y. 11747

Provided 1st & 2nd level Support in a large corporate environment to

end users & employees throughout the NY, NJ, and LI & Conn.

Track and report high severity incidents involving the companies

critical distributed server infrastructure. Single point of contact for

escalation and resolution of incidents. Monitor and run weekly batch

jobs

Took ownership of tickets assigned to other technicians and ensured

proper follow-up and follow through on Support issues.

Provided day-to-day support for all PC / Desktop / Blackberry /End-User

Devices throughout the company.

Provided and maintained system maintenance and support for

desktop/laptop computer systems. This included setting up desktop units

& other locations as well as setting up new desktop units.

Rolled out hardware and software to end user based on existing policy.

Provided full Support to all end users for the Windows Office suite,

Setup & configure Email clients (Office Outlook as well, Outlook

Express, windows mail for Vista)

Setup new user & email Accts in Active directory for new employees.

Took over calls from Level I tech concerning non-connectivity issues

rebuilding TCP/IP, configuring E-mail clients for both Windows & MAC

users.

Logged all calls to the Help Desk using the HEAT ticketing system

Sr. Helpdesk/Desktop Support Technician November 2005 - January 2007

Barnes & Noble Booksellers Inc. Westbury, N.Y. 11590

Provided 1st & 2nd level Support to users via telephone, remote access

& E-mail for both Customers & Employees.

Responsible for providing 1st& 2nd level Support for over 3500+ users

both in corporate. Retail store environments as well as remote users.

Coordinated Service calls for onsite Support.

Installed and set up Hardware and software as required and provided

training to end-users.

Troubleshoot standard desktop applications (Microsoft Office, Microsoft

Outlook, Anti-Virus software, Adobe Acrobat, etc.)

Evaluate, test and maintain network printers and AV equipment

Recommended and implemented new design for Desktop Support/Server

Operations Lab, which resulted in improved equipment maintenance and

operations.

Performed Support tasks involved work with AIX RS/4000 servers,

Infinity Net Servers, DB2 databases & Enterprise reporting tools.

Information Systems Technician

September 2001 - November 2005

US NAVY, Great Lakes, IL.

Maintained the Navy's global Satellite telecommunications systems,

mainframe computers, local and wide area networks and micro-computer

systems. Used in the fleet.

Handled the responsibility of working with system maintenance and

support for desktop & laptop Computers and applications.

Installed and set up Hardware and software as required and provided

training to end-users Monitors user requests and system issues.

Ensured all-important communications link between units at sea and

stations ashore.

Coordinate telecommunications systems including automated networks,

data links and circuits

Applied diagnostic, corrective and recovery techniques to integrated

information systems. Worked with highly technical material.

Provided technical support to deployed units. Collect and analyze

communication and non-communication signals.

Provide telecommunications and computer-related training and

assistance.

EDUCATION

New Horizons Learning Ctr.

Melville N.Y. 11747

A+, Net+, Windows 2000 Desktop, Windows Server 2000, Windows XP

Professional, Windows9x,

New York University

Bachelor of Science

Business Mgmt./Computer Science

Salary requirements

I am negotiable on salary. This can be further discussed during the

initial interview phase.



Contact this candidate