Customer Service Data Entry
Resume:
KIMBERLY HIGHTOWER
** ****** ** *** *** LaGrange, GA 30240 706-***-**** or 706-***-****
***************@*****.***
Summary
My goal is to find a rewarding career that utilizes my professional
skills and abilities.
Skills
Software
I can type 55-60 words per minute.
•
I have excellent written and oral communication skills as well as
•
knowledge of medical terminology
I also have advanced knowledge of Microsoft office skills.
•
Experience
7/2014 Healthcare Administration Preceptorship, West GA Health
(total
40hrs)
1/30/06 Phlebotomist, West GA Health
- present Collect blood specimens on all inpatients and outpatients.
•
(40hrs Trainer to all new hires and phlebotomy students.
•
worked
per
week)
6/4/07 – Customer Service Representative II, Aflac
5/12/11 Customer service in inbound call center, utilizing a multi-line
•
telephone and data entry.
Direct contact for other specialist on difficult or escalated calls.
•
(40hrs
worked New-hire claims specialist training.
•
per
week)
8/19/04 Nursing Care Associate, Wellstar Kennestone Hospital
- Inserting catheters and drawing blood.
•
6/17/05
Feeding, bathing, toileting, and assisting patients with body
•
transfers.
(40hrs Monitoring food and drink input and output.
•
per
Monitoring blood pressure, temperatures, pulse and respiration.
•
week)
8/19/03 Certified Nursing Associate, Twin Fountains Nursing Home
- Assisting residents with feeding, toileting and bathing.
•
5/25/04
Documentation of food and drink input and urine output.
•
Monitoring blood pressure, temperatures, pulse and respiration.
•
(40hrs
per
week)
6/1/02 - Receptionist/ Data Entry Clerk, Inflation Systems
8/15/03 Answer a multi- line phone and greeting guests.
•
(40hrs Typing memos and other office correspondence.
•
per
Data entry with different computer software programs.
•
week)
10/1/99 Data Entry Clerk, Clark Atlanta University
- Filing student transcripts.
•
1/30/02
Data entry, answering incoming calls and customer service.
•
Utilizing office equipment such as copier and fax machine.
•
(20hrs
per
week)
Education
4/11 – M.H.A. Masters in Health Service Administration, Strayer
9/14 University
1/03 – Certificate in Certified Nursing Associate, West GA Technical
8/03 College
1/03 – Certificate in Phlebotomy Technician, West GA Technical College
8/03
8/98 - B.S. in Biology, Clark Atlanta University
5/02
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