Customer Service, Sales, telesales, administration
Resume:
Samantha Wood
Leeds
Mobile: 078********
Email: ********-*****@*******.**.**
PERSONAL PROFILE
Have excellent administration, organisation, time management and computer skills; these include
Microsoft word, Excel, Lotus Notes and E mail. Excellent biz to biz sales skills and always
successfully manages to close deals effectively, taking responsibility for the resolution through
agreed business procedures. Excellent team player with the ability to communicate well on all
levels, and willing to go that extra mile to exceed the required goals.
CAREER HISTORY
Development Manager/Sales Administrator – Partners Brewery – March 2014 – Present day
Complete all aspects of sales which include both telephone and face to face within my territory. Make account
visitations on existing and new customers to build closer relationships and increase sales and deal with
technical queries. Negotiating prices with both pubs and head offices when bulk buying. Oversee and plan
special events, these include meet the brewer functions and beer festivals. Organising swaps with various
breweries. Complete all aspects of admin which includes processing orders to be delivered and when
delivered. Chasing and arranging all payments and issuing late payment paperwork. Printing off call sheets
and updating system with new customers. Ordering brewing equipment and supplies. Completing weekly stock
takes.
Work Coach – Interserve Working Futures – February 2012 – March 2014
Engaged with all levels of customers both seeking and in work, which included ESA, Job Seekers and prison
leavers. This was conducted in regular intervals using face to face, telephone and electronic methods.
Completed all inductions, assessed customer’s barriers to returning to work and drew up focused action plan.
Referred customers to aligned services to assist with any additional support/barriers. Assisted customers with
all aspects of job seeking and completing CV’s and application forms.
Completed all aspects of admin including diary management, various I.T packages and completing all job
outcome paperwork accordingly. Completed various project work within the company.
Account Manager – Stroma July 2011 – February 2012
Account Manage DEA’s, complete audit calls on a monthly basis and advice and suspend DEA’s accordingly.
Check all paperwork and register both independent and panel DEA’s. Manage panel queries and provide
excellent customer service. Negotiate new and current lodgement rates. Sell courses and assist with
application forms. Assist in the solar department; complete various telesales and customer service calls, and
administration duties.
Reason for leaving – Laid off
Recruiter – A4e Work March 2009 – July 2011
Achieve sustainable contractual job outcome targets. Sources suitable employment and/or placement
opportunities for clients. Conduct one to one interviews with clients prior to, or upon starting on programme.
Match clients with vacancies that most closely fit both parties. Develop employer relationships through
telesales, employer visits, and mail shots. Actively promote A4e services to employers, clients and various
organisations to seek commercial opportunities. Work with companies and JCP to set up recruitment open
days at A4e premises.
Reason for leaving: Redundancy
Recruitment Consultant (Perms & Temps Commercial & Industrial) – Ritz Recruitment -
January 2008 - January 2009
Sourcing and interviewing candidates. Evaluate skills and match them to the appropriate positions. Preparing
candidates for interviews. Working to exceed all targets. Arranging and attending client visits to get a good
understanding of their business. Devising and sending mails shots. Processing payroll for up to 180 temps.
Checking right to work in the UK. Meeting tight deadlines. Advertising positions on various job boards.
Reason for leaving: Made Redundant
Trainee Recruitment Consultant (Permanent Commercial) – Spring Personnel (Wakefield
Branch) - December 2006 – December 2007
Maintain current client base, whilst continuing to build new client base through cold calling. Sourcing and
speccing out candidates. Interviewing candidates on an on-going basis and selling quality candidates to
clients. Arranging and attending client visits. Completing various administration duties (advertising positions on
various websites, typing CV’s and letters, inputting and updating candidate/clients details and sending mail
shots).
Reason for leaving: To be discussed
July 2006 – November 2006
Travelled abroad to visit family
Part-Time Sales & Customer Service Team Leader - Direct Line – March 2003 – July 2006
Inspire and motivate a telesales team to achieve and exceed sales and cross sell targets. Closely monitor and
ensure team are FSA compliant and maximising their sales potential through closing and overcoming
objections. Ensure tight deadlines are met through good time management and prioritising work load. Manage
team’s holidays, attendance and time keeping, taking corrective action when necessary. Have 1-2-1 with
manager and team members to review stats and set development plans. Understanding and adhering to HR
practices and procedures.
Reason for leaving: Required Full Time Hours
Full Time Sales & Customer Sales Advisor - Direct Line – November 2001 – March 2003
Ensured monthly and yearly targets were met on an on-going basis to enable myself to develop within the
company, whilst still maintaining excellent customer service. Helped coach and develop colleagues to help
them hit their targets. Managed teams during holiday cover.
Reason for leaving: Promotion
English Teacher to Foreign Learners - 1997-2001
Ring Automotive - Quality control 1992-1997
Dorothy Perkins - Customer Service 1990-1992
EDUCATION & TRAINING
Spring Personnel- April 2007
Sales Training: Speccing out candidates, preparing a sales call, cold calling clients and how to build a
professional relationship, negotiation skills.
Direct Line 2003 - 2006
Various courses taken throughout employment: Managing & Leading People, Substance Abuse, Strategy for
Success, Internet Training, Complaints, How to get the most from an Appraisal, Motivating your Team,
Delegation, Time Management, Equal Opportunities, Health & Safety Policy, Disability
Mathew Murray High School 1985 - 1989
GCSE - English Language & Literature, Maths, Home Economics, Religious Studies, Biology, Typing.
OTHER INFORMATION
Interests include going to the theatre, visiting historical places, real ale, walking dogs and cooking authentic
meals.
Clean full drivers licence & clear CRB
REFERENCES
References available on request
Contact this candidate