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Customer Service Assistant

Location:
United States
Posted:
April 12, 2015

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Resume:

GAYLE HUTTON

**** ***** ******

Laurel, MD ****7

301-***-****

aco5eq@r.postjobfree.com

EDUCATION

Johnson & Wales University

Providence, Rhode Island

Masters of Business Administration Hospitality & Event Leadership

Graduate, 05/13

Bachelors of Science Culinary Arts

Graduate, 05/10

Associates of Science Culinary Arts

Graduate, 05/08

WORK EXPERIENCE

Management/Leadership

Neighborhood Restaurant Group (July 2013-October 2014)

Washington, DC

Junior Pastry Sous Chef, Bakery Commissary

. Managed 4 Pastry Assistants and 3 prep cooks for twelve hours daily

innovating new efficient products being sold to other restaurants and

bakeries within the company

. Scaled, mixed, proofed, and baked various pastry items such as cake

batters, baguettes, ciabatta, focaccia, doughnut brioche, burger and

hot dog buns, yeast doughnuts, cookies, brownies, marshmallows,

pretzels, scones, and muffins at high volumes daily

. Managed smooth service of proper storage, maintained proper HACCP

guidelines and followed strict sanitation rules

. Accomplished inventory and ordering procedures maintaining proper

purchasing and storage as well as preventing spoilage

. Immediate Contact with Pastry Chefs and bakery managers to handle any

ordering/food product questions/issues

. Answered phone calls, took orders, handled catering reservations

implementing them into a Microsoft database, and handled customer

questions/concerns

Johnson & Wales University (May 2010-May 2012)

Providence, Rhode Island

Assistant Office Manager, Management Development Participant Program

. Managed 11 Teaching Assistants and 60 work-study students for nine

hours daily innovating new efficient ways to provide the best service

to all Culinary and Baking and Pastry Instructors on the Providence

campus

. Created and managed new smooth service of proper storage, maintained

proper HACCP guidelines and followed strict sanitation rules

. Created new and efficient Baking and Pastry inventory guidelines

maintaining proper purchasing and storage as well as preventing

spoilage

. Assisted Pastry Instructors scaling, mixing, proofing, and baking

various pastry items such as cake batters, baguettes, ciabatta,

focaccia, brioche, danish, cookies, brownies, pretzels, scones, and

muffins at high volumes daily

. Immediate Contact with Culinary Instructors to handle any

requisition/food product questions/issues

. Worked front-of-the-house positions (server, host, runner) for various

events at Food and Wine Festivals, Charity and catering banquets, and

restaurants

. Worked at Johnson and Wales- owned hotels learning reservation

implementation, assisting banquet events, running food, answering

phone calls, and handling guest issues/concerns

Johnson & Wales University (August 2007-May 2010)

Providence, Rhode Island

Teaching Assistant, Culinary Storeroom Office

. PM Shift Supervisor maintaining constant flow of successful

foodservice production to culinary and baking and pastry kitchens.

. Monitored 30 work-study students ensuring accurate requisition filling

and proper food storage.

. Assisted Pastry Instructors scaling, mixing, proofing, and baking

various pastry items such as cake batters, baguettes, ciabatta,

focaccia, brioche, danish, cookies, brownies, pretzels, scones, and

muffins at high volumes daily

. Immediate Contact with Storeroom Managers to handle any requisition

questions/issues.

. Assisted Baking and Pastry Instructors during special events ensuring

quality food preparation

Restaurant Operations

First Watch (October 2014 - Present)

Laurel, Maryland

Server

. Organizes, plans, and sets up dining room and server section.

. Brigade system service helping each other out with beverage, food, and

bussing service

. Taking orders from customers and implementing orders into computerized

system

. Maintained sanitary station at all times throughout production.

. Answered phone calls, took reservations, and sat guests using a

computer database

. Handled any customer questions/concerns

. Trained new employees to the standards set at First Watch

Great Harvest Bread Co. (August 2012-April 2013) North

Kingstown, Rhode Island

Morning Bread Baker

. Organized, planned, and set-up Bread Production section.

. Prepared preferment sponges needed for daily breads.

. Mixed, kneaded, and shaped various breads needed for in-store

customers as well as Farmer's Market customers

. Maintained sanitary station at all times throughout production.

Gracie's Restaurant (November 2009-March 2010)

Providence, Rhode Island

Culinary Internship

. Organized, planned, and set-up Garde Manger and Desserts station.

. Prepared cold appetizers and plated desserts daily along with

assisting in prep for Fish station.

. Prepared pre-meal staff sheet for back-of-the-house to communicate

with front-of-the-house.

. Maintained sanitary station at all times throughout service.

. Maintained constant flow of a fast-paced kitchen

Large-Scale Food Preparation & Production

Domino's Pizza (August 2011-June 2013)

Providence, Rhode Island

Customer Service Representative

. Led work flow operations and managed duties with high responsibility,

including opening, setting up, organizing shifts, and closing

operations during peak periods.

. Prepared side dishes along with assisting the Pizza make line station.

. Facilitated effective flow of communication between the pizza make

line staff and delivery drivers.

. Responsible for quality assurance reviews of prepared meals.

. Led the delivery flow, including delegating tasks to drivers and

organizing orders for distribution.

. Answered customer phone calls and recorded orders via company IT

system.

CERTIFICATIONS AND CREDENTIALS

. ServSafe HACCP Sanitation Certified, 2005-present

. Magna Cum Laude Graduate- Johnson & Wales University - Providence, RI,

2008

. Cum Laude Graduate- Johnson & Wales University - Providence, RI, 2010

LEADERSHIP AND COMMUNITY SERVICE

. Special Functions Club Member, 2006-2009

. Mohegan Sun Food & Wine Festival Participant, 2009

. Career Explorations: Taught Baking and Pastry Track I and II, 2008-

2012

. Relay For Life Charity Participant, 2008

. Chef's Choice Assistant Chef - Johnson & Wales University, 2006-2012



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