Customer Service Assistant
Resume:
GAYLE HUTTON
Laurel, MD ****7
*********@*****.***
EDUCATION
Johnson & Wales University
Providence, Rhode Island
Masters of Business Administration Hospitality & Event Leadership
Graduate, 05/13
Bachelors of Science Culinary Arts
Graduate, 05/10
Associates of Science Culinary Arts
Graduate, 05/08
WORK EXPERIENCE
Management/Leadership
Neighborhood Restaurant Group (July 2013-October 2014)
Washington, DC
Junior Pastry Sous Chef, Bakery Commissary
. Managed 4 Pastry Assistants and 3 prep cooks for twelve hours daily
innovating new efficient products being sold to other restaurants and
bakeries within the company
. Scaled, mixed, proofed, and baked various pastry items such as cake
batters, baguettes, ciabatta, focaccia, doughnut brioche, burger and
hot dog buns, yeast doughnuts, cookies, brownies, marshmallows,
pretzels, scones, and muffins at high volumes daily
. Managed smooth service of proper storage, maintained proper HACCP
guidelines and followed strict sanitation rules
. Accomplished inventory and ordering procedures maintaining proper
purchasing and storage as well as preventing spoilage
. Immediate Contact with Pastry Chefs and bakery managers to handle any
ordering/food product questions/issues
. Answered phone calls, took orders, handled catering reservations
implementing them into a Microsoft database, and handled customer
questions/concerns
Johnson & Wales University (May 2010-May 2012)
Providence, Rhode Island
Assistant Office Manager, Management Development Participant Program
. Managed 11 Teaching Assistants and 60 work-study students for nine
hours daily innovating new efficient ways to provide the best service
to all Culinary and Baking and Pastry Instructors on the Providence
campus
. Created and managed new smooth service of proper storage, maintained
proper HACCP guidelines and followed strict sanitation rules
. Created new and efficient Baking and Pastry inventory guidelines
maintaining proper purchasing and storage as well as preventing
spoilage
. Assisted Pastry Instructors scaling, mixing, proofing, and baking
various pastry items such as cake batters, baguettes, ciabatta,
focaccia, brioche, danish, cookies, brownies, pretzels, scones, and
muffins at high volumes daily
. Immediate Contact with Culinary Instructors to handle any
requisition/food product questions/issues
. Worked front-of-the-house positions (server, host, runner) for various
events at Food and Wine Festivals, Charity and catering banquets, and
restaurants
. Worked at Johnson and Wales- owned hotels learning reservation
implementation, assisting banquet events, running food, answering
phone calls, and handling guest issues/concerns
Johnson & Wales University (August 2007-May 2010)
Providence, Rhode Island
Teaching Assistant, Culinary Storeroom Office
. PM Shift Supervisor maintaining constant flow of successful
foodservice production to culinary and baking and pastry kitchens.
. Monitored 30 work-study students ensuring accurate requisition filling
and proper food storage.
. Assisted Pastry Instructors scaling, mixing, proofing, and baking
various pastry items such as cake batters, baguettes, ciabatta,
focaccia, brioche, danish, cookies, brownies, pretzels, scones, and
muffins at high volumes daily
. Immediate Contact with Storeroom Managers to handle any requisition
questions/issues.
. Assisted Baking and Pastry Instructors during special events ensuring
quality food preparation
Restaurant Operations
First Watch (October 2014 - Present)
Laurel, Maryland
Server
. Organizes, plans, and sets up dining room and server section.
. Brigade system service helping each other out with beverage, food, and
bussing service
. Taking orders from customers and implementing orders into computerized
system
. Maintained sanitary station at all times throughout production.
. Answered phone calls, took reservations, and sat guests using a
computer database
. Handled any customer questions/concerns
. Trained new employees to the standards set at First Watch
Great Harvest Bread Co. (August 2012-April 2013) North
Kingstown, Rhode Island
Morning Bread Baker
. Organized, planned, and set-up Bread Production section.
. Prepared preferment sponges needed for daily breads.
. Mixed, kneaded, and shaped various breads needed for in-store
customers as well as Farmer's Market customers
. Maintained sanitary station at all times throughout production.
Gracie's Restaurant (November 2009-March 2010)
Providence, Rhode Island
Culinary Internship
. Organized, planned, and set-up Garde Manger and Desserts station.
. Prepared cold appetizers and plated desserts daily along with
assisting in prep for Fish station.
. Prepared pre-meal staff sheet for back-of-the-house to communicate
with front-of-the-house.
. Maintained sanitary station at all times throughout service.
. Maintained constant flow of a fast-paced kitchen
Large-Scale Food Preparation & Production
Domino's Pizza (August 2011-June 2013)
Providence, Rhode Island
Customer Service Representative
. Led work flow operations and managed duties with high responsibility,
including opening, setting up, organizing shifts, and closing
operations during peak periods.
. Prepared side dishes along with assisting the Pizza make line station.
. Facilitated effective flow of communication between the pizza make
line staff and delivery drivers.
. Responsible for quality assurance reviews of prepared meals.
. Led the delivery flow, including delegating tasks to drivers and
organizing orders for distribution.
. Answered customer phone calls and recorded orders via company IT
system.
CERTIFICATIONS AND CREDENTIALS
. ServSafe HACCP Sanitation Certified, 2005-present
. Magna Cum Laude Graduate- Johnson & Wales University - Providence, RI,
2008
. Cum Laude Graduate- Johnson & Wales University - Providence, RI, 2010
LEADERSHIP AND COMMUNITY SERVICE
. Special Functions Club Member, 2006-2009
. Mohegan Sun Food & Wine Festival Participant, 2009
. Career Explorations: Taught Baking and Pastry Track I and II, 2008-
2012
. Relay For Life Charity Participant, 2008
. Chef's Choice Assistant Chef - Johnson & Wales University, 2006-2012
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