Management Customer Service

Kimberlee R. Mosley

*** ***** *** #**, ******* City IL 60409

989-***-**** ****************@*****.***

PROFESSIONAL PROFILE

To obtain a leadership position with an organization where I can maximize my multilayers of management skills, quality

assurance, program development, training experience and customer service to enhance growth and increase client

satisfaction.

Skills:

• • C

mployee Management 12+ ommercial/residential lease abstraction expert

• • E

utstanding customer handling xtensive contract management, LIHTC, budgeting and RFP

• experience

• H

xcellent analytical and negotiation skills

• ighly skilled in Yardi Voyager, ServicePoint, MS Excel, MS

PowerPoint, Sharepoint, C2, Salesforce.com and Mortgage

omplex problem solving and reasoning ability

Serv

EDUCATION & CERTIFICATIONS

Bachelor of Science: Business Administration/Marketing, May 2005

Chicago State University Chicago, IL

Multi-Family Property Management Certificate of Training, September 2012

Community Investment Corporation Chicago, IL

Management and Supervision Certification, October 2011

Nan McKay and Associates Chicago, IL

RELEVANT WORK EXPERIENCE

Catholic Charities December 2014-Present Lombard, IL

Project Manager, Permanent Supportive Housing (PSH)

Partners in Housing (PIH)

• Maintain the Permanent Supportive Housing budget and ensure that spending does not exceed the defined guidelines

• Screen and lease-up potential new clients entering the Partners in Housing Program

• Maintain a current database via Excel to track DuPage County housing resources and relocation services

• Locate suitable units and provide case management services to chronically homeless individuals and families entering the

HUD Partners in Housing Program

• Complete lease administration and abstraction for 60 permanent supportive housing scattered site units throughout

DuPage County, as well as five commercial donation properties

• Responsible for completing quarterly inspections to ensure that rental property is being maintained according to generally

accepted housing standards

• Complete move-out inspections to determine what is needed for immediate turnover

• Approve and generate check requests in order to pay vendors for repair services

• Process annual recertifications for PIH participants and process all interim income changes

Kimberlee R. Mosley

534 Clyde Ave #16, Calumet City IL 60409

989-***-**** ****************@*****.***

• Collect necessary information from PADS, Catholic Charities, and other service providers to complete the HUD Annual

Progress Report for the Partners in Housing joint funded project

• Meet HUD compliance guidelines by securing leveraging letters, reporting statistics and developing program goals

• Complete annual program evaluations, environmental reviews and monthly file review audits

Phenomenal Consulting (1 year contract) January 2014-December 2014 Chicago, IL

Senior Marketing Consultant

• Implemented marketing initiatives, campaigns and strategies to promote services and brand name to potential clients

• Analyzed various marketing tools for initiating successful service marketing

• Preformed market research to plan: marketing strategies, pricing, budget and sales targets

• Responsible for the RFP response process including: initial evaluation of requirements, developing answers to RFP

questions, and final layout and collation of the finished product

• Maintained the RFP proposal database

• Provided primary writing or editing support and crafted benefits driven proposals that were accurate, detailed, persuasive,

and responsive to client needs

• Researched various commercial properties to find the optimal lease rate for future expansion opportunities

Chicago Housing Authority January 2011 – January 2014 Chicago, IL

Nan McKay and Associates

Contracting and Leasing Supervisor; August 2012 – January 2014

• Contracted to manage the Housing Choice Voucher Program's (Section 8) participant moves from unit to unit

• Hired and trained leasing staff to become self-sufficient and highly knowledgeable of program rules and guidelines

• Distributed daily caseload assignments, monitored daily payment transactions

• Performed lease extractions for an average of 600 leases per month and data-entered the key financial and legal

information into a property management/accounting database system

• Ensured production goals were met according to HUD guidelines

• Expense analysis

• Authorized to make executive decisions regarding VA residents, voucher subsidy extensions, emergency moves and

policy exceptions

• Conducted extensive leasing and finance audits to ensure all lease terms were being met, and researched all lease

violation inquiries by the lessor

• Oversaw the preparation of Housing Assistance Payments (HAP) Contracts, which bind the Housing Authority and the

property owner

• Monitored and managed a monthly average of $145k in Housing Assistance Payments to property owners, $1.7 million

annually

• Adapted and successfully applied the ongoing changes within the Housing Choice Voucher Program’s Administrative

plan, HUD regulations and CHA policies/procedures

• Negotiated contract rent agreements according to departmental contract negotiation guidelines and procedures

• Provided guidance to stakeholders regarding contract terms, contract review procedures, and negotiation strategies

• Provided guidance to Leasing Specialists on contract-related issues and newly developed procedures

• Developed tools for the enhancement of the contract process

Contracting and Leasing Team Leader; June 2011–August 2012

• Deciphered third party vendor payments to ensure Housing Assistance Payments were disbursed properly

• Assessed Property Tax compliance and reviewed Warranty Deeds to verify proof of property ownership

• Entered all payment, vendor and lease information into Yardi Voyager; also entered inspection data, billing codes and the

appropriate lease effective/expiration dates

• Developed and maintained long lasting relationships with vendors, inspectors, property managers and owners

Kimberlee R. Mosley

534 Clyde Ave #16, Calumet City IL 60409

989-***-**** ****************@*****.***

• Maintained daily communication with Housing Inspectors to ensure Housing Quality Standards (HQS) are accurately

reported

Spartanburg Housing Authority

Nan McKay and Associates (consultant)

Senior Analyst-Targeted Real Estate Portfolio (LIHTC); June 2011 – Jan. 2014 (monthly audit) Spartanburg, SC

• Assessed the overall efficiency of the housing authority related to: staffing, HUD Compliance and reporting processes

• Conducted quality control audits of tenant files related to their income, expenses and household composition

• Reviewed inspection procedures to ensure alignment with the corresponding policies and procedures

Chicago Housing Authority September 2009 – June 2011 Chicago, IL_

_

Quadel Consultants

Housing/Transfer Specialist

• Worked directly with the CHA s Fair Housing Compliance Manager to resolve discriminatory complaints

• Independently researched executive issues and fraud inquiries

• Navigated Yardi to process: reinstatements, voids, transfers, contract rent increases, re-examinations and interims

• Calculated payment adjustments and tenant rent based upon income and assets

• Demonstrated the highest level of professionalism while conducting re-examination interviews

• Collected required third party documentation to determine on-going eligibility for subsidized housing

HSBC Consumer Lending and Finance March 2008 – September 2009 Elmhurst, IL

Loss Mitigation/Foreclosure Specialist

• Collected and analyzed data in Excel for key internal metrics in order to create financial models and forecast

• Generated monthly, quarterly and annual reports that captured profitability, utilization and efficiency of firm resources

• Negotiated mutually beneficial arrangements with borrowers, government agencies, and realtors

• Counseled customers on resolving unfavorable credit performance

• Negotiated and settled all foreclosure holds attached to the corresponding mortgage portfolio

• Researched issues with loan files to determine whether loans satisfy investor’s requirements with complete knowledge of

conventional and government underwriting guidelines

• Investigated issues with loan files to determine whether loans satisfy legal compliance requirement with all federal and

state regulations including but not limited to: Truth-in-Lending Act, Real Estate Settlement Procedures Act, Equal Credit

Opportunity Act, Home Mortgage Disclosure Act and Fair Lending

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