Customer Service Data Entry

Robbin Hicks

** **. ***** **. . ********, NY ****5 . 718-***-**** (H) 718-***-**** (M)

. ***********@***.***

OBJECTIVE: To obtain a challenging position, in a growth oriented

company, where I can effectively demonstrate my skills and

further my development.

QUALIFICATIONS:

. Outstanding customer service and interpersonal skills

. Highly organized, with great attention to detail and follow through

. Able to quickly learn new procedures and methods

. Ability to exercises initiative, achievement, and independent judgment

. Dependable and able to perform without supervision

SPECIALIZED TRAINING:

. Bookkeeping Certification

. Accounts Payable/Receivable

. QuickBooks Certified

. Microsoft Proficient

. Data Entry

EXPERIENCE:

Morgan Stanley Smith Barney New York, NY

Customer Service/Data Entry Representative

01/2005-04/2014

. Conferred with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel

accounts, or to obtain details of complaints

. Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills

. Checked to ensure that appropriate changes were made to resolve

customers' problems

. Contacted customers to respond inquiries or to notify them of claim

investigation results and any planned adjustments

. Referred unresolved customer grievances to designated departments for

further investigation

. Determined charges for services requested, collect deposits or

payments, or arrange for billing

. Completed contract forms, prepared change of address records, and

issued service discontinuance orders, using computers

. Obtained and examined all relevant information to assess validity of

complaints and to determine possible causes, such as extreme weather

conditions that could increase utility bills

. Solicited sale of new or additional services or products

. Processed new clients' accounts, post transactions to accounts.

. Entered audit information on Excel spreadsheet for weekly and monthly

reports.

Prudential Financial Brooklyn, NY

Bookkeeper/Reconciliation/Data Entry Associate

05/1993-01/2005

. Checked figures, postings, and documents for correct entry,

mathematical accuracy, and proper codes

. Operated computers programmed with accounting software to record,

store, and analyzed information

. Complied with federal, state, and company policies, procedures, and

regulations

. Debited, credited, and totaled accounts on computer spreadsheets and

databases, using specialized accounting software

. Classified, record, and summarized numerical and financial data to

compile and kept financial records, using journals and ledgers or

computers

. Calculated, prepared, and issued bills, invoices, account statements,

and other financial statements according to established procedures

EDUCATION:

New York Institute of Technology New

York, NY

General Academic Studies

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