Customer Service Manager

ABHISHEK MISHRA

Address: Y-*** *nd Floor Sector 12 Noida U.P.201301

Mobile: +91-969******* Email: **************.****@*****.***

BUSINESS EXECUTIVE

Associate Operations & Production ~ Business Development (Sales &

Marketing)

Dynamic, results-driven individual with diverse, progressive experience of

1Year 11 months. An analytical thinker with strategic planning skills,

capable of developing innovative approaches to driving business

profitability. Gives training and motivating to the new employees.

Understanding of customer pain areas. Building relationships for

strategically large accounts & Understanding buying processes of large org.

Core Skills:

( Up selling and Cross Selling ( Team Building (

Entrepreneurial Operations

( Marketing Management ( Customer Relations (

Production

( Business Strategy Creation ( Process Improvement

PROFESSIONAL EXPERIENCE

HDFC Bank Pvt. Ltd. Kanpur (Two Wheeler Loan)

July 2014 - till now

Assistant coordinator Manager

. Heading 12 banking branches in all over U.P. responsible for recruitment,

business, compliance, customer service.

. Training, guiding, monitoring daily sales, audit and compliance.

. Developing & implementing aggressive business development & sales

programs. Identifying new business opportunities / locations for further

expansion.

. Generate CRM.

. Gives Status to the Executives

. Gives all information to the customer about Loan Process.

Provana India Pvt. Ltd. Noida Jan 2014 - June 2014

Associate Operations manager

. Direct day-to-day operations and Production.

. Identifying relevant information from client documents and gives training

to the new employees.

MTS India. Pune

Dec 2011 - August 2012

Business Development Manager

. Understanding of customer pain areas, Building relationships for

strategically large accounts.

. Up selling and Cross Selling, Understanding buying processes of large

org.

. Maintain key relationship with strategic partner.

. Selling of MTS Blaze Broadband Internet Device in Maharashtra Depend on

Leads given by the company.

EDUCATION

. Post Graduate Diploma in Management (Marketing & IT) from Pune Institute

of Business Management With 59% marks in the year 2010-2012.

. B.Sc (Zoology & Botany) from CSJM University with 60% marks in the year

2007-2010.

. 12th from Pt. R.P.M. Inter College with 77% marks in the year 2007.

. 10th from Pt. R.P.M. Inter College with 62% marks in the year 2005.

ACADEMIC PROJECTS

Project 1:-Sip (Summer internship programme)

Company name : Trustfort Event Management & Promos

Pvt. Ltd.

Title : Pre-launching & Research

for upcoming products &

managing events

Duration : 58 Days (12th May 2011 to

10th July 2011)

Description : To find the image of the company & how the

company

is working for entertainment source among the customers.

: To Progress and Prospects of Event Management Company in Kanpur.

: Analyzing the Market strength of different event management

Company.

: To find the main strategies, policies used & various

sales promotional activities of Event industry

Project 2

Title : Marketing Strategies of RELIANCE

FRESH

Duration : One Day

Description : In Reliance Fresh.

. To learn about various products

. To learn their marketing strategy and working

method.

Domain Knowledge

. Advance MS- Excel

. Computer fundamental

. Oracle 11i E-Business Suite

. MS Project from Microsoft

. Six-Sigma(Green Belt) from Asian School of Quality Management, Pune

. Communication and Personality Development Training and Certification

PERSONAL DETAILS

Father Name : Mr. Arun Kumar Mishra

Date of Birth : May06, 1991

Permanent Address : 20, Pashupati Nagar,

Near Ramleela

Ground, Naubasta, Kanpur, U.P. (208021)

Languages Known : English and Hindi

Permanent Contact No : 096********

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