Customer Service Manager
Resume:
ERIK P. SCRIBNER
Menasha, WI 54952
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WORK EXPERIENCE
SCHNEIDER NATIONAL, INC. Green Bay, WI 2007-2012
Operations Support Representative
Assisted and advised drivers on load related matters, documented driver related
events, updated customer service representatives and transportation planners of
driver progress, coordinated cost-effective time sensitive solutions while ensuring
that Department of Transportation regulations were strictly followed.
ST. PAUL ELDER SERVICES, INC. Kaukauna, WI 2004-2008
Administrative Intern (5/07 – 5/08)
Coordinated, arranged, and reported on a variety of departmental projects within the
facility.
Grant Writer (2004 – 2008)
Researched alternative funding sources and prepared full length grant funding
requests.
Interim Admissions Assistant (12/06 – 5/07)
Developed recommendations for admission priorities and the acceptance of
residents. Screened applicants, gave facility tours, completed follow-up and
communication with perspective residents.
CABLE CARE B.V. Delft, The Netherlands 1993-1997
Rental Property Manager
Located, assessed and acquired houses and apartments to rent. Coordinated the
renovation of acquired properties to ensure they met or exceeded municipal housing
and occupancy standards and requirements. Screened and accepted rental
applicants. Managed the maintenance of the properties.
LINGUARAMA LANGUAGE INSTITUTE Dusseldorf, Germany 1991-1993
English Instructor
Developed and implemented customized business English courses to executives
seeking accelerated programs. Clients included professionals from Mannesmann,
Deutsche Bank, and Commerzbank.
LINGUARAMA LANGUAGE INSTITUTE Tokyo, Japan 1989-1990
English Instructor
Developed and implemented customized English courses for Japanese businessmen
from businesses such as Bank of Tokyo, Sumitomo Bank and Fujitsu.
J. J. ELS LANGUAGE INSTITUTE Taipei, Taiwan 2/89 – 8/89
English Instructor
Taught preparatory English to Taiwanese students.
COMMUNITY SERVICE
MOTIVATIONAL SPEAKER 2004 to present
In April of 1997, I was struck by a sudden and severe neurological attack that left me
a blind quadriplegic in a mere 48 hours. Before this life-changing event, I ran 100
miles per week and participated in marathons. I spent the next 11 years in hospitals,
rehabilitations centers, nursing homes, and assisted living facilities (on both sides of
the Atlantic). During those years of vigorous physical therapy, I regained use of my
arms and my vision, enabling me to drive a hand-controlled vehicle and regain a life
of my own. My health has been stable for over 10 years.
I have published a book aimed at helping others adjust to misfortune. By turning my
own adversity into advocacy and emotional support for others, I have tried to change
lives and make each day count.
I have given speeches to organizations including: Marquette University School of
Nursing, Neenah Rotary, Appleton Youth Club, Neenah High School STRIVE Group,
Theda Care at Home, Neenah Club, Oshkosh Kiwanis, Calvary Bible Church, Free
Masons, Brillon Public Library, Machine Shed Breakfast Club, Neenah Optimists,.
COMMUNITY ORGANIZATIONS
Fox Valley Literacy Council
In Control Wisconsin, Board of Directors
EDUCATION
CARROL COLLEGE, Waukesha, WI 1984-1988
Bachelor of Science Degree in History. History Student of the Year Award-
1988. President of Phi Delta Theta (History Honor Society)
LANGUAGES: English (Native language), Dutch, German and Russian.
PROFESIONAL REFERENCES
Stu Sarkela Sean O’Donohue David Thorson
Operations Supervisor Quality Business Design Analyst Manager Operations Dept.
Schneider National, Inc. Schneider Logistics, Inc. Schneider National, Inc.
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