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Customer Service Manager

Location:
Menasha, WI
Salary:
11.00/hr
Posted:
April 13, 2015

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Resume:

ERIK P. SCRIBNER

*** ****** *****, ***. ***

Menasha, WI 54952

aco57x@r.postjobfree.com

262-***-****

WORK EXPERIENCE

SCHNEIDER NATIONAL, INC. Green Bay, WI 2007-2012

Operations Support Representative

Assisted and advised drivers on load related matters, documented driver related

events, updated customer service representatives and transportation planners of

driver progress, coordinated cost-effective time sensitive solutions while ensuring

that Department of Transportation regulations were strictly followed.

ST. PAUL ELDER SERVICES, INC. Kaukauna, WI 2004-2008

Administrative Intern (5/07 – 5/08)

Coordinated, arranged, and reported on a variety of departmental projects within the

facility.

Grant Writer (2004 – 2008)

Researched alternative funding sources and prepared full length grant funding

requests.

Interim Admissions Assistant (12/06 – 5/07)

Developed recommendations for admission priorities and the acceptance of

residents. Screened applicants, gave facility tours, completed follow-up and

communication with perspective residents.

CABLE CARE B.V. Delft, The Netherlands 1993-1997

Rental Property Manager

Located, assessed and acquired houses and apartments to rent. Coordinated the

renovation of acquired properties to ensure they met or exceeded municipal housing

and occupancy standards and requirements. Screened and accepted rental

applicants. Managed the maintenance of the properties.

LINGUARAMA LANGUAGE INSTITUTE Dusseldorf, Germany 1991-1993

English Instructor

Developed and implemented customized business English courses to executives

seeking accelerated programs. Clients included professionals from Mannesmann,

Deutsche Bank, and Commerzbank.

LINGUARAMA LANGUAGE INSTITUTE Tokyo, Japan 1989-1990

English Instructor

Developed and implemented customized English courses for Japanese businessmen

from businesses such as Bank of Tokyo, Sumitomo Bank and Fujitsu.

J. J. ELS LANGUAGE INSTITUTE Taipei, Taiwan 2/89 – 8/89

English Instructor

Taught preparatory English to Taiwanese students.

COMMUNITY SERVICE

MOTIVATIONAL SPEAKER 2004 to present

In April of 1997, I was struck by a sudden and severe neurological attack that left me

a blind quadriplegic in a mere 48 hours. Before this life-changing event, I ran 100

miles per week and participated in marathons. I spent the next 11 years in hospitals,

rehabilitations centers, nursing homes, and assisted living facilities (on both sides of

the Atlantic). During those years of vigorous physical therapy, I regained use of my

arms and my vision, enabling me to drive a hand-controlled vehicle and regain a life

of my own. My health has been stable for over 10 years.

I have published a book aimed at helping others adjust to misfortune. By turning my

own adversity into advocacy and emotional support for others, I have tried to change

lives and make each day count.

I have given speeches to organizations including: Marquette University School of

Nursing, Neenah Rotary, Appleton Youth Club, Neenah High School STRIVE Group,

Theda Care at Home, Neenah Club, Oshkosh Kiwanis, Calvary Bible Church, Free

Masons, Brillon Public Library, Machine Shed Breakfast Club, Neenah Optimists,.

COMMUNITY ORGANIZATIONS

Fox Valley Literacy Council

In Control Wisconsin, Board of Directors

EDUCATION

CARROL COLLEGE, Waukesha, WI 1984-1988

Bachelor of Science Degree in History. History Student of the Year Award-

1988. President of Phi Delta Theta (History Honor Society)

LANGUAGES: English (Native language), Dutch, German and Russian.

PROFESIONAL REFERENCES

Stu Sarkela Sean O’Donohue David Thorson

Operations Supervisor Quality Business Design Analyst Manager Operations Dept.

Schneider National, Inc. Schneider Logistics, Inc. Schneider National, Inc.

aco57x@r.postjobfree.com aco57x@r.postjobfree.com aco57x@r.postjobfree.com

920-***-****



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