Customer Service Administrative Assistant

Jessica Luna

**** *********, ********, ***** ***** - 713-***-**** ( H) - 713-***-**** ( C) - ***************@*****.***

Career Focus

Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility and authority.

Summary of Skills

Cash handling expertise Self-directed

Exceptional customer service Reliable

Professional and mature Excellent communication skills

Resourceful Strong work ethic

Microsoft Office-Excel, Word, Outlook

Experience

Houston Metropolitan FCU July 2013 to Current

Clerk/Teller

Houston, TX

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings

and team conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and

in-person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Wrote reports and correspondence from dictation and handwritten notes.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Harris County Tax Office September 2012 to July 2013

Administrative Assistant

Pasadena, TX

Maintained detailed administrative and procedural processes to improve accuracy and

efficiency.

Managed the receptionist area, including greeting visitors and responding to telephone and

in-person requests for information.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations.

Received and screened a high volume of internal and external communications, including

email and mail.

J.P. Morgan Chase Bank August 2011 to August 2012

Teller

Houston, TX

Processed sales referrals and promoted bank services and products.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Processed cash withdrawals.

Researched and resolved customer issues on personal savings, checking and lines of credit

accounts.

First Convenience Bank June 2010 to August 2011

Personal banker/Teller

Houston, TX

Monitored and tracked securities transactions, fund transfers, margin accounts and option

trading.

Performed debit, credit and total accounts on computer spreadsheets/databases, using

specialized accounting software.

Opened new customer accounts, including checking, savings and lines of credit.

Delivered prompt, accurate and excellent customer service.

Researched and resolved customer issues on personal savings, checking and lines of credit

accounts.

Cricket Phone Company August 2008 to January 2010

Sales Associate

Houston, TX

Described use and operation of merchandise to customers.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Spirit Halloween Store August 2007 to November 2007

Cashier

Houston, TX

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and

creating staff assignments.

Shared product knowledge with customers while making personal recommendations.

Education

Pasadena High School 2010

High School Diploma

Pasadena, TX

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