Manager Customer Service
Resume:
CATHY L. SIMMONS
Bayonne, NJ 07002
**********@*****.***
PROFESSIONAL OBJECTIVE:
Seeking a challenging career where a unique blend of
administrative/customer service talents can be effectively utilized by a
company offering long-term opportunities for professional growth in
recognition of dedication, drive and superior performance
HIGHLIGHTS OF QUALIFICATIONS:
o Proven record of success in handling increasing levels of
responsibility
o Reputation for reliability, follow-through, and commitment to service
o Successfully plans, organizes, implements, & supervises several detail-
oriented, multi-faceted projects simultaneously
o Talent for generating strong support and cooperation of staff,
maximizing and integrating their talents to achieve the priorities of
management
o Ability to represent the company with a poised and professional image
Pooka Pure and Simple
Office Manager
4/08-2/15
. Successfully managed the daily operations of an All Natural Bath
& Body business which includes processing orders, shipping,
ordering supplies, directing all calls to appropriate
departments and establishing workshop schedules
. Reinforce quality control procedures in the production
department as well as the boutique
. Solely managed Quick Books by entering all daily and online
sales information
. Responsible for all facets of monthly reporting of sales
representative purchases, consignment and wholesale accounts
. Supervise and train all sales associates on the Point Of Service
system and daily operations of the boutique
Trinity Biotech
Account Receivable Specialist
5/06-9/07
. Reduced outstanding receivables by contacting delinquent customers for
immediate payment
. Process daily invoice billing, posted lockbox cash and generated debit
and credit memos
. Increased customer satisfaction through timely response and proactive
resolution of customer disputes
GM Design Group, Inc.
Returns Manager 4/05-
4/06
. Supervised the departments daily activities and increased customer
satisfaction through quick and thorough responses
. Processed return requests for specialty boutiques as well as some
major retailers (Nordstrom's, Belk and Von Maur)
. Credited the appropriate accounts in AS400
. Generated weekly tracking reports for returns and bounced boxes
Accounts Receivable Rep.
. Entered Charge-back information into AS400 and posted cash
. Performed extensive research to clear up account balances
. Contacted customers and the factors regarding payment on past due
balances
AT&T EXPERIENCE:
2/90-12/04
AT&T BS SVCS ENT Revenue Assurance Management
Collections Specialist
11/00-12/04
. Reduced outstanding receivables for AT&T Local Services, thereby
improving cash flow to AT&T
. Solely managed ($17M) portfolio of high revenue collections of Global
and other major corporations
. Minimized revenue reversals and bad debt write offs
. Increased customer satisfaction through timely response and proactive
resolution of customer disputes
. Mastered the J. D. Edwards Collections System
CATHY L. SIMMONS
Page 2
AT&T NSIPC (ANS-STRAT INFO PLNNG & CONT)
Y2K Corporate Document Retention Archive
Associate Manager
1/99-11/00
. Managed the Y2K Document Retention Archive Factory (DRA) to satisfy
legal and audit requirements
. Governed the DRA Hotline for Web-based functionality, submittal form
creation and document retrieval
. Supervised/trained contractors on daily production operation of the
Archive for both hardcopy & electronic submittals
AT&T IS&A - Business Development
Executive Secretary
11/95-12/98
. Provided executive support for a Director and the entire Business
Development Team
. Conceived, developed and maintained a database for confidential
project information
. Reinforced group policies and procedures within the department
. Responsible for Corporate American Express accounts, payments,
reconciliation, cash balance and monthly updates of expenditures
. Solely managed high level on site conferences with outside
dignitaries, executives and associate partners
. Arranged domestic and international travel plans and prepared all
accommodations for business team meetings
AT&T Network Systems
Human Resources Information Systems
Statistical Analyst
8/93-11/95
. Originated a Force Analysis Report for the Network Systems Group
. Compiled various confidential statistical reports upon customer
requests
. Updated databases in Informix by running TSO jobs, downloading files
to disk and uploading from disk to database
. Maintained the Non-Payroll Workers Database by being the Network
Systems Group Administrator
. Arranged training sessions, registered participants, prepared and
distributed software and documentation
AT&T Network Systems
Performance Management & Project Planning - HRIS
Secretary 3/91-
8/93
. Provided secretarial support for two Assistant Managers and ten staff
members to facilitate organizational procedures
. Generated complicated graphics and presentation materials for manager
and Executive Level management
. Assist in data input on a Force Analysis Report created in Lotus later
upgraded to Excel to be distributed to all the BU/D's
. Gained experience on various HRIS database applications
AT&T Network Systems
College Recruiting Department/Departmental Secretary
5/88-3/91
Service date: 2/1/90 (Worked as a Temporary Secretary from 5/16/88-1/31/90)
. Typed office letters; memos and responded to over 300 resumes a week
that were submitted by students for employment
. Maintained the record keeping of the Network Systems Recruiters
. Assisted in coordinating the Campus Recruiter Workshop, arranged
conference meetings and travel accommodations.
EDUCATION:
Bayonne High School Graduate
College Courses from Jersey City State College and Empire State College -
SUNY
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