Customer Service Assistant

Kathleen Talas

646-***-****

e-mail: ********@*****.***

1

Corelogic/EQECAT New Windsor, NY

Product Specialist 9/06

to Present

. First point of contact for clients for technical related issues via

phone, email or through on-line customer portal

. Use numerous of CRM applications including Salesforce, Remedy and

Oracle for Customer issues, opening, maintaining, updating and

following up on customer queries with internal staff and with clients

daily

. Maintenance and update CRM and Help desk tracking software

. Manage the assignment of cases to different tiers (account teams and

develop teams ) as needed

. Updating all cases and final contact with client that all issues have

been resolved

. Maintained final contact with clients to make certain that all issues

have been resolved

. Repairs any data base issues or restarts, installs, updates

. Member of the training team and directly responsible for training

clients on usage of various Corelogic products

. Customer service expert because it is in my DNA

2 Liberty International Underwriters

New York, NY

3 Senior Underwriter Assistant / CAT Management Specialist

10/05 to 8/06

. Manage LIU Energy Global account portfolio with respect to Cat Hazard

exposures within World Cat enterprise.

. Assist the Cat Manager in obtaining, tabulating, and prioritizing

monthly LIU Energy Natural Hazard Exposures overview to keep Product

Line Managers informed as to current accumulations.

. Assist the Cat Manager in implementing and maintaining the LIU Energy

Catastrophe Management Plan.

. Work Closely with LIU Energy Entity team members (Underwriters,

Engineers, Claims, Support Staff, etc.) regarding Cat Management

issues.

. Coordinate use of standard formats for data input into World Cat

Enterprise cat analysis program.

. Attend professional association meetings related to Natural Cat

Hazards.

. Assist in the selection and training of Entity staff working with

Natural Cat exposures.

. Assist in annual meeting with LIU Energy staff for continued

education, procedural updates, underwriting market conditions related

to natural hazards exposures.

4

5 SCOR Reinsurance

New York, NY

Senior Underwriter Assistant - Casualty & Property

5/02 - 4/05

. Major use of EQECAT's WORLDCAT enterprise including team lead, data

entry, modeling and actuarial rating

. Assistant Underwriting duties including policy and endorsement

preparation, data entry for data base system for both property and

casualty reinsurance and primary insurance

6

1 Odyssey America

New York, NY

Underwriter Assistant - Casualty

11/99 - 11/00

2 SKILLS

Capable of handling multiple projects/multi-tasking and meeting deadlines

Possess excellent written and verbal communication skills

Proficient in all Microsoft applications - Word, Excel, Power Point,

Salesforce and CRM

References furnished upon request

Contact this candidate