Sales Service
Resume:
O T IS J. T HORN TON
** **** **** ***@***********.***
Salisbury Mills, NY 10027
PROFILE
Vision-driven strategist offering extensive experience in start-up, growth, and expansion of businesses. Proven success
building operational infrastructures, including people, processes, and performance measurements, as well as the
frameworks critical to successful sales of products, professional services, and customer support. Established effective
consensus building and teaming within sales and marketing. Implemented appropriate management teams ensuring
optimum performance. Provided organizational leadership in achieving profitability improvement and in negotiating
terms and conditions for contracts. Ability to plan, direct, and coordinate the operations of multiple companies.
Formulates policies, manages daily operations and plans the use of materials and human resources.
PROFESSIONAL EXPERIENCE
East Brunswick Buick Pontiac GMC, East Brunswick, NJ
12/96-7/07
(Sales and service of automobiles)
General Manager
Recruited, hired, trained and supervised more than 30 employees in a dealership with $35 million in annual
sales
Successfully reopened dealership with originally no customer base and issues with soil contamination
Scored in top 5% of sales in zone within two years of reopening
Oversaw major renovations in service department and major project planning with General Motors and
architects to clean up and restore service in a timely fashion
Received GM Sales Effectiveness Award for exceeding yearly sales objective of more than 1,200 vehicles
(2004)
Chevrolet / Saturn of Harlem, New York City, NY
11/03-12/06
(Sales and service of automobiles)
General Manger
Successfully managed the ground-up development of a 138,000 sq. ft. five story dealership
Implemented a special finance and business development center that increased sales 20%
Developed sales and service training program in partnership with City College and The Greater Harlem
Chamber of Commerce for company’s inexperienced employees
Exceeded zone, region, and national Chevrolet dealership average sales and gross with $1,093,894 within six
months of initial start-up
Negotiated contracts with union representatives and health benefits plan for employees
Capitol City Ford, Lawrenceville, NJ
4/95-12/95
(Sales and service of automobiles)
General Manager
Coordinated re-opening of dealership after closed for two years, resulting in retail sales of 200 cars per month
within the first six months
Recruited, hired, trained and supervised more than 40 employees and created five new positions in sales
Implemented rent-a-car department on grounds for customers
Supervised daily operations and oversaw weekly meetings with department managers to evaluate forecast
and sales objectives
Developed and implemented employee sales and service training programs
Coult Buick, Cherry Hill, NJ
5/93-12/96
(Sales and service of automobiles)
General Manger
Coordinated re-opening of dealership after it closed for two years, increasing sales 50% within two years
Recruited, hired, trained and supervised more than 30 employees
Developed and implemented employee sales and service training programs
Established relationship with surrounding community and acted as public representative
Supervised daily operations and oversaw weekly meeting with department managers
Evaluated forecast and sales objectives on weekly basis; maintained detailed records of sales and service
contracts, appointments, gross sales, and control sheets
EDUCATION & TRAINING
Lea College, Albert Lea, MN General Motors
Business Administration, 8/69-5/71 Development Academy
MEMBERSHIPS
National Association for the Advancement of Colored People (NAACP)
General Motors Minority Dealers Association
Greater Harlem Chamber of Commerce
NOTABLE ACHIEVEMENTS
2006, Member of the Executive Board of the Greater Harlem Chamber of Commerce
2005, Image Award for Outstanding Community Service: Teamster’s National Caucus of New Jersey
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