Customer Service Manager

TOYIN ADEBISI

****winchester ranch trail.katy texas 77493.

PHONE 646-***-****/832-***-**** . E-MAIL ************@*****.***

I am a reliable individual with the ability to deliver first class

customer service in all situations. I am confident and very

proactive, self-motivated, and a great team player as I believe in

working together in achieving set goals whilst being loyal to the

company that I work for. I possess excellent communication skills,

both written and verbal, with the ability to liaise with all people.

I have acquired extensive knowledge in my chosen career, also

looking to gain more knowledge as I believe in personal development

to enhance both myself and the Company that I work for.

Work experience

Oct 2006 - 2013 OfficeTeam(Staffing

Agency) Brooklyn, NY

Clerical and Administrative Support Positions

Performed both Clerical and Administrative Support

positions in various companies on both long and short

term contracts.

Northside Piers Inc.( Property and Development for Toll

Brothers)

CBA ( Marketing and Advertising)

Charter Schools (Achievement First/Excellence Boys and

Girls/Explore)

TGI Automation( Office Supplies Management)

Wells Fargo( Home Mortgage)

Source Media

Sept 2010 - June 2012 Mahnatez Int'l School

Ibadan, Nigeria

Teacher/Office Manager

Create/Manage the day to day activities for students and

teachers.

Act as a liaison between Parents, teachers and Students.

Performed H/R duties in recruitment and selection

procedures when necessary

Maintain and facilitate termly progress meetings with

parents

Facilitate regular staff meetings and curriculum planning

meetings.

Manage Pre-School budget, maintain income and expenditure

account, carry out banking duties, keep petty cash

record, supply a monthly budget update for the management

committee, compile end of year account

Effectively market and promote the school

Prepare termly Newsletters for parents.

April 2008 - Oct 2009 Skye Bank Plc.

Lagos, Nigeria

Customer Service Officer

Individual and Corporate Account opening

Customer balance enquiry, Signature and Picture

Verification.

Responsible for Cheque requisition.

Effectively performed all customer service duties.

KYC (Know Your Customer) - Physical Customer Address

Verification.

Sept 2006 - July 2007 City College Financial

Aid Office. New York, NY

Office Administrator

Sort all incoming post and distribute accordingly.

Input and record payroll time sheet for all Work study

students.

Schedule and assign student to different work site of

interest.

Assist senior staff with adhoc duties.

July 2002 - June 2004 Nationwide Credit Inc

Binghamton, NY

Customer Financial Specialist

Responsible for MCI telephone Company account for

residential customers.

Liaised with customers efficiently in resolving overdue

balance in a professional manner, whilst in the direction

of settling the account.

Tasked with restoring blocked long distance lines and

liaising with external suppliers for restoration.

Supervised representatives in delivering first class

customer services.

Achieved monthly set goal of $30,000 on debt collection

on a monthly basis.

Education

2007 City University Of New York-City College

New York, NY

B.A Economics

2004 Broome Community College

Binghamton, NY

Associates in Business Administration

Skills

Bilingual

Computer Skills: Windows 98, 2000

Applications: Microsoft Word, Excel, Outlook Express,

Internet Explorer.

Key Abilities: Business Development/Strategy, Excellent

communications/Inter personal Skills, Strong

leadership/Organization abilities, Proactiveness and Team

building

REFERENCE

Available Upon request

Contact this candidate