Sales Customer Service
Resume:
FATHIMA HARRIS
**** ********* *** ***** *****, UT 84341 Phone #: 619-***-**** ****************@*****.***
EXPERIENCE
Senior Credit, Financial and Collections Analyst, eCapital, Remote (Office: Carlsbad, CA) April 2013 Present
Credit / Finance :
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o Process credit requests for Clients within the 15 minute guarantee window; current authority level is $150K
Requests above $150K are still reviewed and analyzed by me, but sent to upper Management for setting
lines
Work closely with the Sales and Operations teams in terms of understanding credit needs for Prospects and
o
existing Clients
Analyze 3rd party credit reports and financial statements to determine the degree of risk involved in extending
o
credit or lending money to Debtors
Complete analyses of publicly traded companies based on audited financials filed on SEC.gov
o
Forecast future purchases and payment trends by using current and prior trends, while accounting for risk
o
Conduct Public Record searches for companies to verify existence and obtain comprehensive personal and
o
business reports to identify any bankruptcies, judgement/liens, officers/registered agents, and other factors that
may indicate red flags when determining credit lines
Complete monthly financial analyses of Debtor accounts that account for 50% of company’s total A/R
o
Responsible for obtaining bank and trade references from Debtors if 3 rd party credit and other credit determining
o
factors are limited
Work closely with Insurance company in obtaining coverage for debtors with high credit limits and/or high A/R
o
balances by submitting analyses, aging reports, and necessary data to aid with the underwriting process
Respond to Client and Debtor phone calls and emails in order to resolve any questions and concerns regarding
o
credit decisions
Create monthly spreadsheets to monitor high risk accounts
o
Collections:
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o Resolve customer discrepancies, billing issues, short payments and disputes
Work with Debtor to reduce past due balances by obtaining check #s, scheduled payment dates, scheduling
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follow up calls, etc
Generate and distribute correspondence and reports to assist in the collections process
o
Monitor and maintain assigned accounts: Debtor calls, account adjustments, reconciliations
o
Develop and maintain relationships with new and existing Debtors and 3rd parties, as required
o
Supervise and train new and existing employees on department processes
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o Prepare training material with study guides and examples
Manage workflow of department and analyze progress by consistently confirming accuracy of processes
o
Create and/or modify processes to better suit department needs
o
Conduct special projects and adhoc projects as necessary
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Financial Analyst, Networkfleet, San Diego, CA July 2012 April 2013
• Prepared, reviewed and distributed monthly and weekly financial reports
• Determined financial status by Identifying trends, comparing and analyzing plans and forecasts with actual results
• Reconciled transactions by comparing and correcting data
• Increased productivity by eliminating duplications and coordinating required data
Provided information to management by assembling and summarizing data, preparing reports, making presentations of
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findings and analyses
Provided budgeting and forecasting support to Sales, Marketing, Human Resources, and Corporate departments based
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on headcount, percentage of travel, expenses, etc.
Consistent and continuous analyses on pricing, orders placed (by channels, device type), installations performed by
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Networkfleet, promo code sales, ROIs based on specific scenarios
Adhoc projects as necessary
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Sales Operations Specialist, Networkfleet, San Diego, CA July 2011 July 2012
Conducted Gap analysis of various forms of data ; Analyze competitive data in order to improve the team’s processes
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and provide efficient insight
Ran and analyzed fleet assessments; determine reasons for inoperability
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Was responsible for supporting specified accounts and managers) by managing daily operational activities
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Managed "special" projects to ensure completion; managed one of Company’s largest accounts in all aspects (from
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initial stages of contract being signed) by coordinating with all departments to ensure that the account is handled
successfully and efficiently
Provided solutions for improving the overall customer experience with Networkfleet as a liaison between the customer
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and Networkfleet Sales, Support and Technical Groups within the Company.
Represented the company in handling assigned account complaints/issues, evaluating solutions and then taking action
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to reach a resolution for the account
Handled pre and post sales pilots, trainings and escalations
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Handled customer concerns, provided general customer service, and built relationships with clients
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Conducted training sessions for clients and new employees
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Compliance Project Manager Trainee, BluFi Direct Mortgage, Carlsbad, CA November 2010–February 2011
All administrative tasks
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Built and maintained relationships with:
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o Clients who had questions and concerns regarding their loans
Title Companies to stay current and resolve any closing activities to speed up loan funding
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State and Federal Agencies to stay current on all compliance requirements and upcoming changes
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External Compliance group to ensure external audits were conducted successfully
o
Conducted quality control audits and ensured all systems controls and workflows were compliant
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Identified potential areas of compliance vulnerability and risk; provided recommendations for resolutions
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Was accountable for follow up and corrective action
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Developed and recommended policies and procedures based on business needs
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Created and updated employee handbooks, job applications;
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Supervised other staff members and conducted training sessions
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Client Service Manager, Ameriprise, Irvine, CA May 2007 – November 2010
• Created spreadsheets for tracking purposes and maintaining data
• Assisted Compliance Manager with managing 32 Financial Advisors’ Compliance requirements, responsibilities and
activities
• Documented and enforced current and upcoming policies based on compliance and company regulations
• Reviewed and analyzed financial statements
• Developed, tracked and reported key performance measurements for the business unit
• Developed and implemented processes and procedures to improve operational efficiencies
• Processed transactions and new business, generated and analyzed financial plans and portfolio reports
• Reviewed, evaluated and analyzed client complaints to determine the appropriate action taken
Oversaw cross functional work relations that were targeted to resolve issues raised by clients
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Built and maintained relationships with clients to ensure clients’ needs are met to improve customer satisfaction
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Scheduled client and wholesaler appointments and entered client data into various applications
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Ensured proper disclosures of clients investments, bank accounts and other designated documents
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Assisted financial advisors in preparation of follow up to client meetings
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Tracked office and client correspondence, processed expense management forms, conducted office management tasks
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Updated employee handbooks/training materials, job applications and pre employment assessments
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Supervised receptionists and trained other staff members
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EDUCATION
Cerritos High School, June 2004
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California State University, Fullerton, August 2004 – October 2007
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National University, BS, Financial Management, December 2010
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Aldersgate College, MBA, In Progress, Expected completion June 2015
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SKILLS
MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Access, ACT, Salesforce, Adobe Acrobat and Reader,
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Windows(through current version), Great Plains, Sharepoint Enterprise Portal, Cadence, Sage SalesLogix
Credit Reports: DNBi, Experian, Debtor 411, CCR
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Lexis Nexis for public record searches
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Excellent written and verbal communication and presentation skills
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Attention to detail with strong analytical skills
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Outstanding team player with the ability to manage multiple projects simultaneously
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Typing: 65+ words per minute
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