Technician Customer

J ERE M IA H SCOTT

**** ********** * * ***

Wesley Chapel, F L 33545

Cell: 813-***-****

Email: j ********@*****.***

S UM MARY

A well educated and highly motivated, M icrosoft Certified Professional with A+

Certification from CompTIA and great experience in building computers, servicing and

t roubleshooting computer and network related problems for both hardware and software in

both small business and corporate environments. Have outstanding client and team

i nteraction as evidenced by having managed all aspects of a computer business called

“Anything Computers” including hi ring and supervising other technicians, setting up

customer networks at their places of business or in private homes, and maintaining store

i nventory. I mplemented small business and home office networks as well as expanded

technical expertise in “big box” stores and smaller retail settings. Continue improving my

skill set by taking courses to specialize in Information System Securit ies as well as Cisco

Certified Network Associate courses.

P ROFESSIONAL EXPER IENCE

KForce – City of Tampa, Tampa, FL (Contract) November 2013 – September 2014

Jr. System Administrator / Deployment Technician

• Would image and set up PCs using windows XP or Windows 7.

• Would deploy those computers to users in the field.

• Would back up user info to a networked drive or temporarily to an external drive to

m igrate data and settings to the new PC or upgraded windows PC.

• Answer phone calls from users and remote into their system to perform repairs,

backups or t raining as needed.

• Repair PCs with everything from bad mother boards to bad fans replacing all

defective parts myself.

• Assist in implementing new SCCM features and builds.

• Trained other Contractors in our SOPs and supervised their work.

Sony, Tampa, FL November 2009 – April 2014

Senior Premium Services Technician

• Selected for this one position from over 100 candidates because of my skills and

k nowledge, and the only one to pass certification in four days instead of two weeks

• Cited as a test store for new intake implementation due to consistency and overall

customer satisfaction

• Achieved Sony Master Certification for all products

• Offer world class customer support over the phone or in person for customers and

fellow associates

CompuTrainingCorp, Tampa, FL January 2008 – present

Professional IT Technician /Consultant

• Create/update website with pertinent information

• Setup in home/office networks using windows XP, Vista, Windows 7, 8 and 8.1

• Eradicate viruses or wipe and reinstall OS according to clients needs

• Custom build computers to customer specifications

• Order parts from local distributor for integration into desktops and laptops

• Disassemble laptops to reset CMOS and change ODDs, HDDs, SSD, MBX, memory

and various components

A NYTH I NG COMPUTERS, Tampa, FL October 2006 – December 2007

M anager / head technician

• Buil t and priced custom computers for customers using local distributors and third

party suppliers.

• Troubleshot PC problems from hardware to software and related diagnostics and

solutions to customers.

• Opened and closed the store weekly, maintained purchase orders, controlled sales and

i nventory

• Managed three technicians and performed as the lead tech to solve computer related

p roblems

• Searched for solutions and drivers online via forums, manufacturer’s websites and

search engines.

• Created and maintained an in-store network and setup customer networks in homes

and offices

• Troubleshoot using current technology and implementation

• Maintained outstanding customer satisfaction

• Interacted with customers by explaining work to be performed, the best course of

action, and a description of work completed

E DUCAT ION AND SKILLS

07/00-05/02 SOLID COMPUTER DECISIONS: Achieved A+ and M icrosoft Certified

P rofessional certifications. Finished classes for Web Master (CIW), TCP/IP and Network +.

A +, MCP, Net+, TCP/IP, Windows 95/98, NT, 2000, Me, XP (SP1, 2 & 3), Vista (SP1 &

2), Windows 7 (SP1), Windows 8, 8.1, Ubuntu, Linux, CIW- Explorer, Netscape, Firefox,

Chrome, Cisco, Router setup and install, Microsoft Office Suites 2003, 2007, 2010 and 2013

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