Customer Service Sales Representative
Resume:
Brittany L. Hill
Philadelphia, Pa 19143
****************@*****.***
Summary:
• Diligent, detail orientated office assistant knowledgeable of office functions, with a solid background in Banking and administrative fields.
• Excels at multi-tasking, completing projects within time and budget constraint.
• Superior telephone and Customer service and computer skills
• Proficiency in MS Outlook, Word, Excel and PowerPoint and computer software applications: SMS and IDX
• Strong background in cash handling.
Education:
• Associates in Psychology, Bloomsburg University, Bloomsburg, PA, 2009
• High School Diploma, John W. Hallahan Catholic High for Girls Philadelphia, PA, 2006
Experience:
Wells Fargo Bank, Havertown, PA 12/2012-
Customer Service and Sales Representative
• Provided prompt quality customer service, Performed a wide range of services including document preparation, account servicing/ maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution, solicited new accounts and cross-sold products and services.
• Entered new customer data into banking application and verified the personal information.
• Handled customer inquires about current banking products available via inbound calling (30-40 calls).
Republic Bank, Philadelphia, PA 03/2012 - 06/2012
Bank Teller/ PT CSR
• Provided superior customer service by exhibiting a friendly and professional demeanor at all times.
• Greeted customers properly and answered the telephone in a professional manner. Handled incoming calls (30-40 calls) from account holders.
• Completed all customer and systems transaction accurately and efficiently, some examples included deposits, withdrawals, cashing checks, researching account information, placing holds on accounts, on-line transfers, miscellaneous item processing.
• Balanced a cash drawer daily, accurately and efficiently
• Understood and accurately performed other operational duties within the store, as assigned by the Supervisor, such as; balancing the vault, ATM and Magic Money.
• Understood bank products and services to be able to respond appropriately to customer inquiries regarding products
Devereux Foundation, King of Prussia, PA 02/2010 - 11/2010
Administrative Assistant
• Handled the tasks of managing calendars, scheduling meetings and filing expense reports Assisted with the coordination of the weekly and monthly Manager's meeting
• Responsible for preparing outgoing mail and correspondence like faxes, e-mail and overnight packages
• Handled the tasks of recording and transcribing minutes of meetings as per requirements
• Handled the tasks of assisting and monitoring quarterly budgets
• Organized and maintained file correspondence, systems and other essential records
• Responsible for coordinating department schedules and making appointments with clients
• Processed all transactions, via money orders and cash refunds
United America Insurance Company, Bala Cynwd, PA 08/2008 - 12/2009
Policy/ Claims processor
• Prepared and maintained all policy documents and reports.
• Performed client data entry and processed claims.
• Coordinated and followed-up with clients for renewal of policies and payments.
• Explained and demonstrated the insurance policies to clients and handled the enquiries, via inbound calling.
• Handled all collections of revenue to be counted and applied to client accounts.
Howard Brenner and Nass, Philadelphia, PA 05/2005 - 02/2007
Office Assistant
• Handled calls and promptly forwarded them to appropriate person among 17 employees.
• Responsible for scheduling meetings for all employees
• Escorting visitors to staff members' offices
• Composed and distributed inter-departmental memorandums (e-mail, Faxes).
• Established and maintained electronic record management system for all incoming and outgoing correspondence.
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