LaTonya Walker

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***** *******, ***#***, *******, MI 48221 . 313-***-****.

aco53s@r.postjobfree.com

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Customer Service Professional

Professional Summary

Detail oriented with strong management and supervisory skills. Ability to

build long-term client relationships on all levels by listening, observing,

planning, analyzing, and responding in a timely manner to handle customers

needs and concerns.

Attributes

. Resourceful, energetic, self-motivated, goal-oriented, reliable,

dedicated, flexible, leadership skills

. Excellent oral and written communication skills

. Effective Administrative Assistant, Customer Service, Enrollment

Specialist skills

. Excels in Microsoft Office Programs: Windows, Excel, Tools, Document

Imaging / Scanning, multiple Internet applications, researching,

Photoshop

Special Skills

. Metrology

. Plastic Injection Molding

. Pill Press Operator

. Metal Stamping Operator

Professional History

SW Design & Communications, LLC Detroit, MI 10/2010 -

10/2012

Administrative Assistant

All Seasons Heating & Cooling, Inc Dearborn Heights, MI 06/2008

- 06/2009

Telemarketer

American Cancer Society (ACS) Dearborn, MI 07/2001

- 07/2002

Call Center Representative

CVS Pharmacy Highland Park, MI 02/1998 -

05/1999

Cashier

Education

Certified, Customer Service Representative, Detroit Employment Solution

Corporation, Detroit, MI, 2015

Certified, Web & Graphic Designer, SW Design & Communications, LLC,

Detroit, MI, 2010

Certified, Manufacturing/Machine Assembly Operator Detroit Manufacturing

Training Center, Detroit, MI, 2008

Certified, Bank Teller / Finance / Cashier, Lawton Business School, Oak

Park, MI, 1990

Diploma, Central High School, Detroit, MI

Skills

. Schedule and confirm appointments for customers, clients, managers,

and supervisors

. Answer multiple telephone line systems, take messages, transfer calls

to appropriate individuals

. Greet visitors or callers, handle their inquiries or direct them to

the person or persons according to the needs, obtain clients or

customers information to give feedback or appointment times, when

necessary

. Operate office equipment, such as fax machines, copiers, and arrange

repairs when equipment malfunctions, proficient in updating, modified

filing systems, spreadsheets, desktop publishing

. Use computers for various applications, such as Social Media, database

management, word processing, and create, maintain, and enter

information into databases, organized correspondence, documents

. Cash register operator, cashier, assisted customers with purchases

through cash, check, credit card transactions, stock/merchandiser

. Deliver prepared sales talks and scripts that describe products or

services, to persuade potential customers to purchase a product or

service or to make a donation

. Multi-tasking, prioritizing, typing skills, arranged and accommodated

orientations, conferences, meetings, processing enrollment packages,

conduct and organize mastery of assessments, test, objectives, reviews