salesforce dev/admin
Resume:
Sri Raj Divvi
*************@*****.***
PROFESSIONAL SUM MARY
• Over 6+ years of experience in Analysis, Design, Development, Testing, Support
and Maintenance of software applications.
• Proficiency in S FDC Administrative tasks like creating Profiles, Roles,
Users, Page Layouts, E mail Services, Approvals, Workflows, Reports, Dashboards,
Tasks and Events.
• Experience in Sales force Testing and Administration spanning all facets of
package software and SaaS application implementation.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level
security, field level security, record level security and sharing rules.
• Experienced in analyzing business requirements, Entity Relationship diagram and
i mplementing them to Sales force custom objects, relationships and lookup
r elationships.
• Knowledge i n integrating Salesforce.com with other applications via real-
time, batch, sync / async, data import / export procedures or common ETL
methodologies
• Experienced in Creating R oles, Profiles, Email Services, Page Layouts,
Workflow Alerts and Actions, and Approval Workflow .
• Designed Custom Formula Fields, Field Dependencies, Validation Rules,
Workflows, and Approval Processes, Page layouts, search layout.
• Experienced in implementing T r iggers, Visual force pages, Apex class, Web
Service and S-control t o achieve complex business functionalities.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Worked on creating and maintaining various profiles and feeds on S FDC Chatter
P lus.
• Administration experience on C RM Applications like Data Exports & Imports,
A pplication Support, Security Administration, Maintenance, and User & Security
M anagement.
• Worked on integrating Salesforce.com with other applications at real-time, batch,
sync / async, data import /export procedures and on common ETL methodologies
• Strong knowledge on Agile, water fall methodologies.
• Worked with team members for full-cycle projects, such as developers, to complete
consulting projects on t ime, and deliver outstanding consulting services to salesforce.com
clients
Education:
• Bachelor in Information Technology from DRK College of Engineering &
Technology (JNTUH) in Hyderabad, India.
Certified:
Salesforce.com Certified Force.com Developer (D401)
• Good knowledge on Salesforce related apps and techs. Work experience on Skuid,
DocuSign etc.
TECHN ICAL SKILLS:
Standard objects, Workflow & Approvals, Apex Language, Apex
Sales Force
C lasses/Controllers, Apex T riggers, Visual Force Pages using
t echnologies:
CSS Layout according to the organization profile, Data Loader,
O ffline Edition, In tegration, Migration, Reports, Dashboards,
Force.com, IDE, Eclipse, SOQL, SOSL, Custom objects, S-
Controls, Ruby on Rails and automation.
Eclipse IDE Plug-in, (BPM) techniques and tools, force.com
Sales Force Tools:
E xplorer,Force.com Data Loader, Force.com
Languages : Apex, Java, C++, C, J2EE, JSP.
Web Technologies: WDSL, HTM L, CSS, Java Scripts.
Database : PL/SQL, SQL Server, Oracle 10g.
Operating Systems : Windows XP/Vista/NT/98/UNIX.
PROFESSIONAL EXPER IENCE :
Client: Comcast, E nglewood, CO Mar 2014
– T ill Date
Role: Sales Force Admin/Developer
Responsibilities:
• Created p age layouts, search layouts to organize f ields, custom links, related
l ists, and other components on record pages.
• Designed and customized v isual force pages using controller extensions,
custom controllers and standard controllers.
• Developed A pex t riggers, classes to achieve user’s desired functionality and
have wri t ten the dependent t est classes.
• Involved in Deployment, deployed all the classes, t riggers, objects,
components, pages f rom sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from
Salesforce.com objects. Used it to read, extract and load data from comma separated
values (CSV) files.
• Designed and deployed C ustom tabs, v alidation rules, Approval Processes
and A uto-Response Rules for automating business logic.
• Created w orkflow r ules and defined related t asks, email alerts, and f ield
u pdates.
• Implemented p ick lists, dependent pick lists, lookups, master detail
r elationships, validation and formula fields to the custom objects.
• Developed and configured D ashboards, R eports and R eport Folders for
d ifferent user profiles based on the need in the organization.
• Customized page layouts for O pportunity, Contacts and Accounts depending
u pon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance
a fter testing.
• Used Force.com developer toolkit including Apex Classes, Apex T r iggers and
V isual force pages t o develop custom business logic.
• Developed Visual force Pages to include extra functionality and wrote Apex
C lasses to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured p rofiles and
permission sets
• Experience working in service cloud, supporting cases, developed workf lows and
t r iggers for automated case resolutions.
Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow &
A pprovals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud,
Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse
I DE Plug-in.
Client: State of Colorado, D enver, Colorado Feb 2013 –
M ar 2014
Role: Sales Force Consultant
Responsibilities:
• Involved in Salesforce.com Application setup activities and customized the
applications to match the functional needs of the organization.
• Interacted with various business team members to gather and document the
requirements and implemented them on Salesforce.com platform and Force.com
I D E Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions
for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the
A pplication Development.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads,
Campaigns, Reports and Opportunities.
• Designed, implemented and deployed Custom objects, Page layouts, Custom tabs,
Components t o suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational
h ierarchy requirements.
• Customized tabs for different business users groups and business centers.
• Experienced in the use of Data Loader and scheduling t imely data backup
operations using Apex Scheduler.
• Involved in handling bulk data migration for the objects like Users, Accounts, Leads,
Contacts, C ampaigns, Campaign Members, Quotes
• Implemented escalation rules, automatic case generation and their escalation to call
center representative, and generated email alerts for quick issue resolution.
• Used Sales force Chatter t o provide real t ime notifications of changes in Accounts,
Leads and Opportunities to help sales and service teams to be more efficient.
• Performed the role of Support Engineer for the internal users and helped them in
getting used to the Application, generated reports and saved them for further access
to the users.
• Implemented web based case management automation – Web to Case (on Case
Object) to t rack and solve customer's issues.
• Used the Sandbox for testing and migrated the code to the Production instance after
testing using Change sets and Eclipse.
• Customized the Dashboards to t rack usage for productivity and performance of
business centers and their sales teams.
• Experience working with Salesforce.com Premier Support and handled the support
cases with the help of Salesforce.com support.
• Provided t raining to the internal business users to use the application and develop
t heir own custom Reports.
E nvironment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow &
A pprovals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,
Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in,Informatica
coding, Windows 2007.
C lient: Austin Energy, Austin, TX Jan 2012 – Feb
2013
Role: Sales Force Consultant
Responsibilities:
• Worked with standard salesforce.com standard objects like Accounts, Contacts,
Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists,
and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and
A uto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships,
validation and formula fields to the custom objects.
• Created APEX custom controllers implementing complex code for ret rieval from
Sales Force to VF pages.
• Developed A PEX t r iggers, Classes, Test methods & Visual Force pages to
i mplement the custom functionality.
• Worked on creating and maintaining various support cases and business
p rocesses onSFDC C hatter Plus
• Administer salesforce.com automation setup, which involves, modifying roles and
p rofiles, c reating/modifying dashboards/reports and managing users.
• Performed tasks for data migration like Data mapping and Data loading.
• Developed and configured various Custom Reports and Report Folders for
d ifferent user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle
Environment : salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex
E xplorer, Apex, Visual force, SOQL, HTM L, XML, AJAX, Web Services API
Client: Toyota, Hyderabad, I ndia Mar 2008 – Dec
2011
Role: Sales Force Developer
R esponsibilities:
• Performed Requirement Gathering for client preferences and data management.
• Documented and shared the requirements with SalesForce.com consultants for
f ur ther implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions
for the needs of organization.
• Created new custom objects, assigned fields, designed page layouts,
components as needed to meet design specifications.
• Configured different roles, profiles, and accounts in Salesforce.com
• Customized the Dashboards to the t rack usage for productivity and performance
of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Configuring fields, workflow, reports, templates and Apex .
• Create various profiles and configured the permissions based on the
organizational hierarchy requirements.
• Administer security for users, add/remove users, controls, and settings.
• Perform Salesforce customization that can be handled by System Administrator.
• Maintained the client relationship by communicating the daily statuses and
weekly statuses of the project.
• Planned Backup strategy based on projects requirements.
• Worked with DTS packages and MSOLAP Services.
• Maintained the consistency of the client’s Database using DBCC.
Environment:SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects,
H T M L, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com
sandbox. M S SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler,
I mport & Export Data, Windows 2000 Server.
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