Customer Service Manager

Jan E McCue

*** * ******** ** #*

Peotone, IL ***68

Home: 708-***-****

Cell: 615-***-****

***********@*******.***

Experienced manager and customer service professional with strong leadership and relationship building

skills. Meticulous support staff, excellent at juggling multiple tasks and working under pressure.

Broad industry experience includes Mental Health, Building Operations, Management and Sales.

Excellent communication skills, extremely organized, reliable and computer literate. Flexible and able to

work independently. Experience with Microsoft Office, Power Point, Excel, Peachtree Accounting and

Word.

Core Qualifications:

Team leadership

Extremely organized

Quick learner

File/records maintenance

Strong verbal communication

Accounts Payable/Receivable

Computer Literate

Creative Problem Solving

Customer Service

Multi-task Management

July 2013 to January 2015

Indian Oaks Academy

Manteno, IL

Night Supervisor

Supervised 42 night staff personnel at residential treatment facility for mentally and emotionally abused

youth ages 12-21. Approved time cards, authorized time off, approved schedules, maintained employee

disciplinary issues, interviewed and hired staff. Monitored campus grounds at night to ensure safety of

residents and staff. Attended staff meetings monthly with Leadership team. Ordered office supplies,

maintained document storage room.

January 2013 to

April 2013

Liberty Tax Service

Bradley, IL

Office Manager

Optimized the overall customer experience through effective management and increased productivity with

existing preparer and new hires. Ordered and maintained office supplies and inventory. Worked closely

with Marketing Team during target season to maximize exposure. Resolved customer complaints,

questions and issues with the IRS on a daily basis. Improved efficiency and overall professions

appearance of office setting.

September 2011 to

June 2012

Center for Spiritual Living Nashville

Nashville, TN

Administrative Assistant

Responsible for office support including word processing, scheduling appointments, creating

brochures, newsletters and other church literature, processed checks, prepared PowerPoint

presentations, accurate record keeping of donations, building management.

May 2006 to

June 2011

Cheatham County Board of Education

Ashland City, TN

Building Operations Manager

Managed custodial staff, coordinated work with maintenance department. Ordered supplies, maintained

inventory, aslo charged with keeping premises up to state specifications, insured safety, and performed

building inspections. Maintained common areas. Received the highest ratings from the state consistently

until position was eliminated and duties outsource to private contractor.

February 2002 to

March 2004

Tennessee Family Solutions

Nashville, TN

Manager-Mental Health

Worked directly with clients, professional and medical staff to achieve increased quality of life for

profoundly mentally and physically handicapped adults in a residential setting. Researched and updated

all required materials needed for firm and state requirements. Managed 24/7/365 staff of 8, as required by

law for these individuals and their safety. Balanced office and personal checking for three individuals and

company account.

Administered and maintained medications according to state requirement and medical issues. Scheduled

and attended all doctor/dentist/therapy appointments. Met with state representatives

Monthly for evaluation of services. Ranked highest in client care.

September 1999 to

July 2001

Top South, Inc.

Marietta, GA

Inside Sales Manager

Counter top sales and installations for high end Corian and Granite countertops. Showrooms sales,

managed and maintained Home Depot and Centex Homes accounts, worked directly with public and

sales staff to coordinate installations with fabrication shop and project managers. Relief

operator/receptionist as needed. Assisted staff and owners as requested.

Education

2012 University of Phoenix

Nashville, TN, USA

Elementary Education

Associate of Arts Degree

1987 Lanier Area Technical School

Oakwood, GA, USA

Cosmetology

Most Outstanding Student Award

1975 Hillcrest High School

Country Club Hills, IL, USA

General Education

High School Diploma

Contact this candidate