Customer Service Sales

Imoan P. Whyte

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[***** Boynton Place Circle, Boynton Beach, FL, 33437.] [(561) 752 - 6237] [ ***********@*****.***

Profile

Outgoing and An extensive background in the Call-Center environment. I have

experience in Management, Inside Sales, Customer Service, Quality Assurance, and

Verification. Able to be a team player when that role is needed, as well as I can be

very competitive.

Objective:

Securing a position in a quota-based organization with growth opportunities in the

general lines INSURANCE FIELD, where I can demonstrate my interpersonal

communication skills, and exceed the organizational goals, and expectations with hard

work and consistency.

Administrative, and Customer Service Skills:

Microsoft office suite: including: MS Office2010, MS Excel 2010, MS Access, MS

Power Point, MS Word, Outlook, also: internet research and e-mail

Hardware Operating systems: Windows XP, Windows Vista, Windows 7, Windows

2000, Windows 8

Asap Tech Help, Delray Beach, FL

Day Shift Sales Manager/ T.O 06/2014-12/2014

Performed a variety of tasks to assist in managing various aspects of the day to

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day sales floor operations.

Conducted our Agents’ weekly performance - analysis to ensure they were

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achieving and exceeding established daily, weekly, and monthly, sales goals.

Occasionally assign and re-align tasks to certain agents when necessary.

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Put together relevant rebuttals to effectively help overcome common objections

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agents faced.

T.O.’d (took over ) a call occasionally to pacify an irate customer, or close a

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‘edged’ deal.

Made sure agents were accounted for, and shifts were always covered, by

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taking daily attendance.

Updated employee contact lists regularly.

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Went over QA infractions, and counseling forms with agents, and took the

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necessary action, like suspending or firing with an agent with multiple

infractions and little or no signs of improvement.

Attend weekly office meetings on and off location with members of

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management, as well as conduct team meetings with my sales agents with

matters regarding the betterment of the company

Occasionally worked with the trainer in having the agents prepared and ready

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to hit the Sales Floor.

Monitor sales calls from time to time as needed.

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Level One Tech Support Rep/Diagnostic Specialist 12/2013 –

06/2014

Taking inbound calls from customers who have some kind of technical issues

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with their personal computers, lap-top/ notebook.

Remote on to their PC and do a diagnostic test to see what the possible issues

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were.

Give a quote, address their objection and close the deal.

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Maintaing the status of being one of the top reps.

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Advanced Tech Support, Boca Raton, FL 02/2013 -

06/2013

Level One Tech Support rep

• Answer inbound calls from customers, trouble shoot, and perform standard

diagnostic steps.

• Maintain workstation and servers using client management tools.

• Walk them (the customers) through a series of steps to remotely log on to their

computer.

• Identify and learn appropriate software applications relevant, and activate the

software.

• Once the issue is found. Quote them the price for it to be resolved.

• And transfer the session to a Level Three tech

Infinity Sales Group LLC (A Retailer for Dish Network), Boca Raton, FL 08/2012 –

02/2013

Inside Sales Representative

• The duties performed here are similar to the functions below. Same products

and services.

Dish Network LLC (Echo Star), Pine Brook, NJ 04/2010 –

07/2012

Inside Sales Representative

• Answer inbound sales inquiries.

Assess the consumers' needs and offer appropriate products, Programming,

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and promotions based off those needs.

Effectively and thoroughly educate the customer regarding their equipment,

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programming package, and price.

Offer customers a programming package that would most suitably fit their

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viewing needs, and that's cost effective.

Perform credit inquiries on the customer, to determine their qualifications.

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Provide a quality customer experience regardless of the outcome of the

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enquiry.

Process payments due based on the outcome of their credit qualification. Verify

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credit card info, names, and addresses.

Set appointment date for install, and read disclosure to ensure 100% accuracy

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of the work order.

Skills & Qualifications

Assertive, yet consultative and results oriented with a contagious competitive

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attitude.

Advanced computer skills including use of the web, email, and data entry

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Excellent communication skills; including, articulation, grammar, and

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persuasion.

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Education:

Broward College: Majored in Business Administration and Pre-Law

*References are available upon request*

Contact this candidate