Service Customer

***** ****** **. ****. 832-***-****

Cyoress, Texas 77429 E-mail ************@*****.***

Natalie K. Gonzales

Objective To obtain a stable position that utilizes and strengthens the organizational and

interpersonal skills acquired from diversified training and hands-on experience.

Experience

2013-2015 Beyond Controls

Sr. Project Coordinator- Payroll, test and balance reports, scheduling, dispatch,

billing, purchase orders, new job/customer setup, tracking maintaining

consignment inventory and ordering of materials.

Project Manager’s Assistant- Assistant to 3 Project Managers on all necessary

projects, ordering of parts, set-up new jobs in the system, handling of contracts.

PO’s and change orders. Also performed Dispatching and payroll duties as needed

in the Service Dept.

Rayford Mechanical, Inc.

2012-2013

Lead Dispatcher

Input service calls as they calls and dispatching them to over 8 technicians to by

Servicom software. Monitoring every technician by GPS to keep the dispatch board

updated. Pull City permits for installations, ordering parts for a job and scheduling jobs.

Managing all preventative maintenance contracts and reports for the service manager.

Premier Air Conditioning and Heating, Inc.

2009- 2012 Dispatch/Billing/AR

Dispatching all calls to over 10 technicians by software and if needed manually.

Software for dispatching is Servicom. Software also used for invoicing. Issuing

Purchase Order numbers to technicians for ordering or picking up parts. Keeping the

system up to date on all equipment at our customer’s location. Processing credit card

payments for customers over the phone from technicians. Dispatch, receiving calls

from techs to close out the service job they have completed and if applicable

dispatching them to another call. Schedule residential and commercial installations and

order change outs. Creating and entering service calls called in by customers.

Managing the service line and scheduling service calls with customers. Filing, Coping,

and general office duties.

RDI Mechanical, Inc.

Billing Clerk/Account Receivables/Dispatch

2009 - 2009 Billed customer for outstanding invoices. Call customers to collect on outstanding

invoices. Worked on governmental project and also helped catch company up with

billing. Dispatching calls to field Technicians through Wintac software. Rotate the on-

call for dispatch.

Comfort Systems USA, South Central/A.A.S., Inc.

Billing/Payroll/Purchasing Assistant/Dispatcher

2008-2009 Billing out invoices to customers for work performed at service site, also

responsible for billing out for our Dallas location of work performed at all service sites.

Issuing Purchase Order numbers to technicians for ordering or picking up parts.

Sharing the responsibility of payroll for over 60 technicians. Scan in all back-up from

payroll. Technician work tickets and invoices tagged into the Kwik tag system by date

for back-up. Keeping the system up to date on all equipment at our customer’s location.

Processing credit card payments for customers over the phone from technicians.

Dispatch on dispatch system coins, receiving calls from techs to close out the service

job they have completed and if applicable dispatching them to another call. Creating

and entering service calls called in by customers. Filing, faxing, coping, and being back

up for receptionist 2-3 times a week.

Corporate Expressions

Inventory Clerk/Billing Clerk/AP-AR

Taking inventory on all promo items that are kept within the company on a bi-

2007-2008

weekly basis and updating the on-line website for all vendors to view.

Billing/invoicing customers for promotional product items ordered through

company. End of month billing in order for sales representatives to get paid

commission. Month end close, managed online company store for clients.

Processing all invoices/vouchers for accounts payable, problem solving, faxing,

copying, e-mailing. Customer service for all vendors to assist with daily needs.

Assisting Office Mgr. with admin duties as needed throughout the day. Assisting

Sales Reps on all inventory and invoices as needed.

SKILLS:

• Windows 95-2010, XP; Excel, MsWord 2000, Works, PowerPoint

• Profit Maker, Coins, WinTac, Shield Trac, Servicom, Jonas

• PBX- Meridian, Lucent, Merlin telephone system

• Typing 65 WPM, 10 key 11000+WPM

REFERENCES AVAILABLE UPON REQUEST

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