April R. Schaaff

*** ****** ******** *****, *********, Tennessee 37934

aco517@r.postjobfree.com 865-***-****

OBJECTIVE: I am passionate about creating success for my organization, its people, and its customers by leading the way in

analyzing systems, processes, and talent to create growth, opportunities, and solutions.

HIGHLIGHTS OF QUALIFICATIONS:

15+ Years of Progressively Responsible Experience in Human Resources

15+ Years of Perfecting a Consultative Coaching Style

15+ Years of Experience in Training, Organizational Design & Development

15+ Years of Experience in Leadership Development & Mentoring Employees

15+ Years of Recruiting, Assessing, Developing & Managing Talent

15+ Years Negotiating and Managing Employee Benefits

10+ Years Experience with ADP software

EXPERIENCE:

Director of Human Resources May 2014-Present

Companies Confidential

Directed full scope of HR compliance, talent management, leadership coaching, systems improvement processes, and organizational

development for a large, multi-state employer (5,000 employees) as well as its new sister company.

Gifted at easily analyzing complex systems and identifying the underlying needs, I create global solutions to improve the over-

arching system, not stop at just solving the immediate problem. If the system is fixed, the same problem does not recur.

I am keenly perceptive at identifying opportunities for the organization to redeploy talent into different roles, saving the

organization time and money while improving morale and loyalty.

Because I listen and make people feel heard, I am extremely effective at persuading people to adopt new strategies or take

different actions to improve.

Highly flexible, intuitively adaptable, and calmly objective, I excel at resolving conflict, even intense employee issues, while

protecting the company’s interests and position.

I know how to explain complex or nuanced human resources concepts, legal/regulatory theories, and/or the executive team’s

message to virtually any audience, from entry-level laborer to CEO in a way each can understand and connect with.

I leverage 360 degree feedback principles to obtain and artfully convey feedback at levels internally and externally to

continuously improve the experience of the various stakeholders.

A talented writer, I can as skillfully write easy-to-read guidelines as extremely tight formal policies, procedures, investigative

reports, customer communications, etc., always ensuring the company’s best interests and welfare are protected.

Dedicated to maintaining an open-door policy, I create a professional image for the Human Resources Department while also

creating an approachable, open-minded spirit of camaraderie.

Personally and professionally dedicated to learning, I infuse all of my training with equal parts fun, education, and passion. The

responsibility of knowledge is not only to use t well but to share it freely.

Freelance Executive Coach March 2013 – May 2014

By leveraging my knowledge of human resources and my understanding of psychological principles, I lead clients through the

improvement process, including: effective negotiation, interpersonal skill development, and personal effectiveness strategies.

Human Resources Manager February 1998 – February 2013

Roanoke Regional Airport Commission

Increased the leadership team’s effectiveness by creating and deploying a Leadership Development Program.

April R. Schaaff

901 Ashley Michelle Court, Knoxville, Tennessee 37934

aco517@r.postjobfree.com 865-***-****

By parlaying my gift for translating complex concepts into readily accessible action plans, designed and delivered highly

effective and acclaimed training.

Researched, designed, and authored numerous human resources policies, procedures, and programs to enhance compliance

without compromising organizational philosophy or performance.

Advised senior directorship on enhancing the performance of management level employees.

Designed and directed a comprehensive compensation program update, including detailed statistical analysis of the pay

structure.

Designed & directed organization-wide training to employees at all levels.

Human Resources Assistant February 1995 – February 1998

Vishay-Vitramon, Incorporated

My aptitude and desire to serve were quickly recognized by the Human Resources Manager, who promoted me from Receptionist to HR

Assistant within 3 months of hire.

My ease with theoretical constructs, combined with my attention to detail, resulted in my becoming the HR Generalist to the

night shifts.

I became the resident expert on benefits, policy, and management best practices, conducting plant-wide training and quickly

resolving employee issues and complaints.

EDUCATION & ACCOMPLISHMENTS:

Bachelor’s of Science in Business Administration December 1997

Averett College

3.80 GPA, graduated with Honors

Graduate Coursework in Psychology 2011 – 2012

Major: Professional Counseling

The Professional Counseling coursework provided valuable hard skills and theoretical understanding of how to relate to people more

effectively.

Virginia Supreme Court Mediation Training

Board Member, Lewis-Gale Psychological Medicine

Former Certified Professional in Human Resources

Adjunct Professor, National College

Founding Member, American Association of Airport Executives Training Committee

Founding Member, Airports Council International-North America Human Resources Committee

April R. Schaaff

901 Ashley Michelle Court, Knoxville, Tennessee 37934

aco517@r.postjobfree.com 865-***-****

A Systems-Thinker and Problem-Solver with a Passion for Creating Solutions

I’m successful in coaching people and organizations on how to maximize their skills and reach their full potential; but, the passion that

fuels me is creating and implementing systems that help people experience greater success in their careers and their lives. I have coached

executives, managers, and employees from various walks of life; but one of the constants is my love for helping people discover

successful ways to manage themselves and lead others.

I have developed human resources policies, training, and coaching programs based on proven psychological concepts for years. The

“Boundaries…” Training I developed from the book by Drs. Cloud and Townsend became legendary. Because I have enjoyed a varied,

deep, and broad education in human resources, employment law, and psychology, I see the theoretical as being practical. In other words

if you understand why the system does what it does, then you will know how to improve it!

I create value for the organization by being an effective negotiator. Whether I am driving negotiations for better benefits at a lower cost

or negotiating with an employee to bring them closer to the organization’s perspective and expectations, I am an intuitive and

experienced negotiator. This talent to see and explain the global issues without losing focus on the details results in my ability to quickly

see the organization-wide needs and produce detailed plans or broad strategies to solve problems.

The heart of my leadership philosophy is continuously creating a dynamic culture of respect and value for one another. Just as we know

people are not perfect, we know not all behavior in the workplace can meet with approval. But, as leaders and employees develop their

capacity to embrace different personalities and styles as well as respect and value one another as people, the entire organization’s success

will be the natural result of its people’s increasing learning and expertise.

Blending the benefits of structure and consistency with the need for pro-active and responsive solutions is just one of my strengths that

will be an immediate asset to any organization. And, I would love the opportunity to discuss your needs, my talents and the suitability of

this fit.

Regards,

April R. Schaaff

P.S. Kindness does not cost a penny; but, the return on an investment of kindness is priceless! So, be kind to everyone without

regard to whether you think they deserve it. Some will be worthy of your kindness; others will just be humbled by it.

April R. Schaaff

901 Ashley Michelle Court, Knoxville, Tennessee 37934

aco517@r.postjobfree.com 865-***-****

References

Mr. Roger Manuel

“Before I talked to you, I had no idea how helpful HR people could be! I wish my organization’s HR people had your

insight and common sense approaches!”

Director of Emergency Services

City of Burlington, North Carolina

Cellular: 540-***-****

Email: aco517@r.postjobfree.com

Ms. Becki Davis

“I know I can trust you to tell me the truth and to help me find the best way to accomplish the goal.”

Regional Operations Manager

Company Confidential

Cellular: 423-***-****

Email: aco517@r.postjobfree.com

Ms. Joy Heard

“When I have a problem with an employee, I know you are the only one I want consult because you’re a calming

influence and a talented HR Professional!”

Director of Payroll

Company Confidential

Cellular: 865-***-****

Email: aco517@r.postjobfree.com

Ms. Sherry Wallace

“You’re my rock when things get crazy! I know I can trust your clear-headed advice, even when the situation is very

stressful.”

Senior Manager of Media Services

Radford University

Cellular: 540-***-****

Email: aco517@r.postjobfree.com

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