Office Manager
Resume:
laura heffner
*** *. **** ****** *********, WI 54220 ***********@*****.*** 920-***-****
ACCOUNT Detail oriented quality focused Customer Service Representative. Proficient in
MANAGER a variety of practice management software applications. Dedicated to
maintaining strict customer confidentiality. Experienced in debt collection.
SKILLS & Ability to maintain accounts, deposits, and petty cash
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ABILITIES Able to maintain positive work environment
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Keep accurate counts of inventory and sales
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Ability to lead and direct numerous co-workers
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Keep organized records and inventory
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Ability to handle customer complaints and concerns in professional
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manner
Employee scheduling
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Ability to take direction and following policy and procedure
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Over 10 years working in customer service
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Ability to manage a successful work environment
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Upselling and financing
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PROFESSIONAL EXPERIENCE
EDUCATION LAKESHORE TECHNICAL COLLEGE, CLEVLAND WI 2012-2013
MEDICAL CODING AND BILLING SPECIALIST
Graduated with a GPA of 3.6 and with honors.
HUMAN RESOURCE AMDIMISTRATION CLEVLAND WI 2014 - CURRENT
EMPLOYMENT LOAN MAX MANITOWOC, WI 2013-PRESENT
Office/Store Manager- Evaluate vehicles and do auto title loan lending to customers, perform
collection calls, make customers aware of current promotions, answer phones, answer
customer concerns and questions, process payments, complete opening and closing tasks,
makes sure till is accurate, do end of the day deposit reports. Also, take care of office
accounts and manage how office is ran on an everyday basis.
WALMART MANITOWOC, WI 2006-2013
Customer Service Management – Make sure all policies and procedures were followed by
employees, responded to customers questions and concerns, reset register drawers, make
sure employees were completing all assigned tasks, responsibility to other cashiers for money
drawers, cover service desk, and cashiering, handling large amounts of cash.
SERVICE DESK – Processed bill payments, completed money transfers, cashed checks,
issued money orders, work closely with customers, to answer questions and concerns,
answered multi-phone lines, and transfer phone calls, processed returns to customers
satisfaction.
COMMUNICATION Excellent communication skills and speaking with customers to give excellent customer
satisfaction.
REFERENCES SUE THORNE, ZONE MERCHANDISE SUPERVISOR
WALMART
DONNA VANGKHAM, SALES
MARITIME FORD
LYNDSEY OTTEN, INSTRUCTOR AT LAKESHORE TECHNICAL COLLEGE
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