Management Manager

Lorrie Gilmore 610-***-****

*** ******* ***, ****, **********, PA 19401 **************@*******.***

Professional Profile

Driven, results-focused professional with 8 years of leadership experience. High-energy Manager

successful in building and motivating dynamic teams. Strong strategic-planning and people-

management skills. Cultivates an environment in which staff members feel comfortable voicing

questions and concerns, as well as contributing new ideas that drive company growth.

1. Staff development 2. Complex problem solving

1. Change management 1. Supervision and training

2. Policy/program 3. Cross-functional team management

d evelopment

Professional Accomplishments

Project Lead

1. Business Matter Expert for design, validation and implementation of a new Direct to Patient

O rder to Cash software system which provides more compliance and HIPAA coverage.

2. Developed and delivered interesting and interactive educational mediums to promote end

user functional mastery of the new system.

1. Employed a variety of change management techniques to engage the end users before and

after application launch.

Call Center Supervisor

3. Received Mastery Certification from The Call Center School for Call Center Supervision -

S eptember, 2012

1. Surpassed revenue goals each year

2. Increased profits and productivity by developing, initiating, and managing a new Interactive

Automatic phone ordering system

3. Managed team of 22 representatives

Work History

Animas Corporation, April 2013 - Current

Chesterbrook, PA

Project Lead – CRM System

Replacement

Supervisor, Consumables Animas Corporation, West March 2006 – April 2013

Sales & Service Chester, PA

Reorders Representative Animas Corporation, West August 2004 – March 2006

Chester, PA

Owner/Operator VECvideo, Inc., Frazer, PA 1987 – 2004

Education

Strayer University, King of 2014

Prussia, PA

BBA – Management

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