JENNIFER FELOMINO DAQUIPIL

Address: Guerrero St. Davao City

aco4xn@r.postjobfree.com

E ? mail:

Contact Number: +639**-***-****

Home Phone: 082-***-****

Educational Competence: Bachelor of Arts in Development Communication

(Major in Broadcasting)

College of Arts and Sciences

University of Southern Mindanao

Kabacan, Cotabato

April, 2011

Career Focus: Seeking for any vacant position commensurate to my work

experience, job description and educational attainment.

EDUCATIONAL ATTAINMENT

Level SCHOOL Year Graduated

College : University of Southern Mindanao April 2011

Kabacan, Cotabato

Bachelor of Science in Dev?t Communication

Major in Broadcasting

Secondary : Kidapawan City National High School April 2007

Kidapawan City, North Cotabato

Intermediate : Kidapawan City Pilot Elementary School March 2003

Kidapawan City, North Cotabato

WORK EXPERIENCE

Synnex ? Concentrix Corporation

Address: Damosa IT Park, JP Laurel Avenue, Davao City

Account: D-Link (North America)

Position: TECHNICAL SUPPORT REPRESENTATIVE

Inclusive Dates: June 2011-March 2012

Tasks:

? Deliver service and support to end-users using and operating automated call distribution

phone software, via remote connection or over the Internet

Interact with customers to provide and process information in response to

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inquiries, concerns, and requests about products and services

Gather customer?s information and determine the issue by evaluating and

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analyzing the symptoms

? Providing technical support in the installation of networking devices such as routers and

network adapters

Diagnose and resolve technical hardware and software issues involving internet

?

connectivity

? Building rapport to clients as part of customer service through phone technical support

Achievements:

? TOP 2 Agent for First Call Resolution

? Awarded as one of the TOP PERFORMING AGENT

Trainings:

? Underwent Soft skills Training (American Accent Training)

? Underwent Technical Training on router set up (wired and wireless), wireless adapter

installation, Wireless Access Point and Network Bridge Set up, Router Cascading, Game

adapter installation/set up

VXI GLOBAL HOLDINGS

Adress: JP Laurel St. Bajada, Davao City

Account: ATnT UVERSE (Customer/Technical Support)

Position: SENIOR ACCOUNT ASSOSCIATE

Inclusive Dates: May 16, 2012 ? Feb 29, 2015

Tasks:

Providing customer service and technical support in troubleshooting High Speed

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Internet, Digital TV and CVoIP

Assisting customer in ordering service and paying their bills through phone and

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online

Building rapport to clients as part of customer service through voice technical

?

support

Managing, developing and up skilling agents

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MBWA (Management by Walking Around)

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Doing real time support and taking in Supervisory calls

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Ensuring proper resolution in providing support

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Providing recommendations to Team Leader for Behavioral issues of the agents

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Coached agent

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Achievements:

Received Award for being the TOP 1 PERFORMING AGENT of the 2 nd Quarter

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(August 2013)

Received several awards and certification for being one of the consistent TOP 10

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Performing Agent (2014)

Received several awards for having the BEST VERBATIM (customer

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survey,2013-2014)

Became a Senior Account Associate from being an Account Associate

?

(June2014)

Major Trainings:

Underwent Soft skills Training (American Accent Training, BERLITZ)

?

Underwent Technical Training on how to troubleshoot Internet, Digital TV, and

?

CVoIP, Ordering and Billing

Underwent OMCT Training (Operations Managerial Coaching Tactics)

?

PROFESSIONAL ELIGIBILITY

CIVIL SERVICE PASSER

Title of Examination: CSE-PPT Professional Level

Date of Examination: May 22, 2011

Location: Davao City

SCHOOL?S MAJOR ACADEMIC SEMINARS AND

TRAININGS ATTENDED

Job Information Program

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Seminar Workshop on Code of Ethics for Journalists

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Lecture in Public Speaking and Effective Communication Skills

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Conflict Management and Effective Leadership

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Seminar on News Gathering and News Writing

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Seminar-Workshop on Enhancing Communication Skills

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Seminar on Writing and Utilizing Children?s Literature in Promoting Peace

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Seminar on Basic Theatre Arts

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ACADEMIC APPRENTICES

Development Broadcasting Phase:

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ABS-CBN Davao, Shrine Hills Matina, Davao City

Development Journalism Phase:

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Information Department of the Department of Agriculture, Koronadal City

Educational Development Phase:

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Department of Development Communication, KabacanCotabato

ACADEMIC AFFILIATIONS

Feature Editor of the College Publication (SCINTILLA)

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Member of the Development Communication Society

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Member of the University Dramatics Guild

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Member of the SNPL-PGCNOS

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Student Disc Jockey at DXVL-fm (University-owned station)

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Member of the Tau Gamma Phi-Sigma (1968) Fraternity and Sorority

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