Customer Service Medical Billing

BRANDY L. MANN

**** ******* *** * ***********, MN 55412

**********@*****.*** • 763-***-****

SUMMARY OF QUALIFICATIONS

Focused and dedicated professional with extensive experience in Office/Retail Management.

Flexible, priority focused and successful in obtaining trust of direct reports and subordinates;

Adept at developing and maintaining detailed administrative and procedural processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational objectives;

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals

and priorities and resolve issues in initial stages.

Assist recipients in developing skills in the work environment and participate in social interactions and build

professional relationships.

SKILLS

Advanced knowledge and skill level in Microsoft Office 2007 (Word, Excel, Outlook);

Highly experienced in medical billing and coding.

Experienced in employee benefits.

Knowledge of business operations and concerns of employers/clients.

Implement work accommodations or changes in job structure under the direction of leadership.

MANAGEMENT

Provide day-to-day management of office/retail operations to ensure an efficient working environment.

• Supervised and trained staff in multiple office locations.

• Provide information and promote programs at public meetings.

• Accurately reconciled monthly bank statements and general ledger.

• Effectively communicate information (verbal and electronic) to DHS and Hennepin County.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

• Greet clients in a professional and respectful manner.

• Direct clients/visitors to appropriate locations.

• Entered client data into database.

• Operated and handled cash drawers, balanced register, made deposits.

• Effectively addressed customer requests and bill payment.

• Assisted customers with product referrals and exchanges.

• Setup promotion tables for new products and seasonal.

• Unload and stock inventory.

EDUCATION

GLOBAL CAREER DEVELOPMENT FACILITATOR CERTIFICATION Minneapolis, MN

Certificate

MEDICAL BILLING AND CODING Minneapolis,

MN Certificate

EMPLOYMENT

Minneapolis, MN 2011 - 2013

INTEGRITY HEALTH CARE

Minneapolis, MN 2010 – 2013

MINNEAPOLIS URBAN LEAGUE

DOLLAR TREE Minneapolis, MN 2009 - 2010

REASON FOR

LEAVING: MEDICAL LEAVE

…

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