Customer Service Representative

Hervie Luis B. Saberon

BLK. * LOT ** Summer Breeze County Biñan, Laguna. Philippines

+63-932-***-****, +63-928-***-****. • **********.*******@*****.***

OBJECTIVE:

I would love to work in any position that would qualify me.

SUMMARY OF QUALIFICATIONS:

I served in California for two years as a full time missionary. I had my language training in Provo, Utah for

Spanish Speaking Mission. I have been assigned in 8 areas to speak their language (Spanish). I taught lot of

individuals and families, learned their cultures, traditions and ways of living. I am also easy to be taught. Can

handle pressures.

EXPERIENCES:

Customer Service Representative (Spanish)

Ocwen Business Solutions Inc.

Two E-com Center, Floors part of 6 and 7th floor,

Bay Shore Avenue, Mall of Asia Complex,

Pasay City 1300, Philippines

Hired Date: December 20, 2013

Work details: It is a Mortgage Customer Service Center who’s handling the account loans of the

mortgagors. Provide computation of monthly payment and explanation of there interest rate.

Our goal is that all non-performing loans perform. Always helping our home owner’s on their

mortgage. Provide one call resolution. Provide high quality of service to consumers.

Customer Service Representative (Spanish)

Salliemae Student Loans, Financial Account

Hired Date: December 12, 2011

Aegis People Support, Ortigas

Work details: It is a Customer Service Center for students that had been granted student loans.

Provide computation of monthly payment and provide explanation of their interest rate.

Provide one call resolution. Highest customer service needed. Provide resolution on

every call.

Customer Service Representative (Spanish)

AETNA International, Insurance Account

Genpact, Citris, Quezon City

Hired Date: July 31, 2011

Work details: It is a Customer Service for Insurance. Providing benefits and coverage of the

insured person. Assisting patient on their claims. Providing workflow to the affiliated

department. Provide assistance to evacuate the patient from one place to the other. Provide

one call resolution. Highest customer service needed. Provide resolution on every call.

Full-Time Missionary, Spanish Speaking Mission.

The Church of Jesus Christ of Latter-day Saints

Arcadia, California Mission

2009-2011

Work details: Was called to serve In Arcadia California Mission. Sent to Provo, Utah for the

Language Training Spanish. Served as a Full time Missionary of the Church of Jesus Christ of

Latter-Day Saint for 2 years in Southern California.

LEGAL INFORMATION:

TIN No. - 245-286-210

SSS No. - 33-9992932-3

Passport No. - – xx3100038

EDUCATIONAL BACKGROUND:

High school Graduate

Manuel L. Quezon University

Hidalgo, Quiapo, Manila

Panay Central Elementary School

Panay, Capiz

PERSONAL INFORMATION:

Age: 25

Birthday: 21 October 1987

Civil Status: Married

Citizenship: Filipino

Gender: Male

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