Customer Service Manager
Resume:
Jamil El-Sibai
**** ******* ******, *******, ******* N9G 3G6
Email: ********@*****.***
Home: 519-***-****
Cell: 519-***-****
April 10, 2015
Dear Sir/Madam:
I am a seeking a dynamic and challenging position where I can utilize my experience in Sales/Marketing
and Customer Service Management more thoroughly. My strength lies in my ability to build satisfied
customer relationships in the retail sectors. I have always built the rapport, established the trust and closed
the sales that consistently outpaced the competition.
With my many years of management and training background, I have the depth of experience it takes to
make positive bottom line contributions. Of key importance has been my ability to handle day-to-day
issues while planning and implementing programs and systems. I have solid negotiating and networking
skills that add an extra element of functionality to any open position you may have. Some of my
achievements are:
$ Hired, trained and motivated employees that often fall under my direct supervision creating very low
turnover and absenteeism by industry standards.
$ Experienced and capable with a high level of energy, able to maintain integrity with thorough
negotiating skills and selling based on product and service quality.
$ Created optimal levels of customer service by stressing personalized attention and the desire to “go the
extra mile” to provide a welcoming, helpful and courteous atmosphere.
It is my hope that you find, as I do, that this position matches my abilities, talents, personality and
background especially in light of my transferable skills. It would be my pleasure to meet at a convenient
time to explore such possibilities. Thank you in advance for your consideration.
Sincerely,
Jamil El-Sibai
Enclosure
Jamil El-Sibai
4527 Unicorn Avenue, Windsor, Ontario N9G 3G6
Email: ********@*****.***
MANAGER
Accomplished Manager with twenty year experience in the industry, strong quality outcomes and demonstrated
skills in communication, leadership and creative planning, highly dedicated with a desire for excellence.
Personal Profile
$ An extremely ambitious high achiever with a conscientious approach to projects, able to multitask and
exceed expectations on a regular basis.
$ Very high integrity and loyalty to the company I am employed with. Pursue the highest ideals and
vision of the company representing the company well at all times.
$ A team player working with various personalities bringing out the best in peers and subordinates as a
co-worker or leader. Known for instilling confidence and trust in customers because of the ability to
offer excellence in every aspect of customer service and the solid industry knowledge which allows for
decisive action.
$ A cooperative management style creating a cohesive team within and between departments.
$ Managed effectively all administrative and operational functions including scheduling, coaching,
motivation, supervision, evaluation of sales/customer service team, ordering, merchandising of
products, budget control, sales analysis and maintaining accurate records relative to sales volume and
inventory control.
Employment Skills
$ Increased annual sales volume by utilizing creativity and sound judgment in all merchandising
functions
$ Ensured the effective and efficient store operations including conducting store visits and audits
$ Conduct regular sales and training meetings
$ Complete, submit, maintain and review all store inventory and payroll related reports
$ Created increases in quality and performances. Directly responsible for as many as twenty five
employees at one time including recruiting, training and supervising.
$ Developed numerous new employees into managers.
Experience
District Sales Manager 2013-2014
The Source Windsor/London,
ON
General Manager 2009 - 2013
The Source Windsor, ON
Joint Venture 2004 - 2009
The Source by Circuit City Windsor, ON
General Manager 1999 - 2004
Radio Shack Windsor, ON
Jamil El-Sibai Page 2
Experience continued
Manager 1995 - 1999
Radio Shack Windsor, ON
Sales Associate 1993 - 1995
Radio Shack Windsor, ON
Education
Engineering Evaluation 1993
University of Toronto Toronto, ON
Bachelor of Science – Engineering/Electronics and Communication Systems 1987 - 1991
Beirut Arab University (B.A.U.) Beirut, Lebanon
Professional Development Seminars
$ Sourcefest Convention
Achievements
• Manager of the Month (Windsor/London District) approx. 5 months/year 1995 - 2013
• National “The Source” Cell Phone Activation Award (trip to Texas) 2010
References available upon request
Contact this candidate