Customer Service Manager

OBJECTIVE: To obtain a position where I can utilize my work experience,

skills and education.

EXPERIENCE:

**/** ** ************ - (Branded & Independent) New York, 11 Hotels

Present **** *****

Corporate Assistant Controller

Budget preparation

Prepare daily cash flow

Monthly forecast

Prepare and finalize monthly financial statements

Prepare Balance Sheet analysis

Responsible for the reconciliation of all Capital reserves

The Marmara Manhattan Hotel - (Luxury) New York, NY 108

07/09 to 02/13 rooms

Controller

Process monthly and weekly payrolls

Reconcile bank statements

Maintain depreciation schedules

Provide support for the General Managers, and front desk

Responsible for all inventory counts for the hotel

Maintain prepaid schedules

Support for annual internal audit

11/06 to 07/09 Gemini Hospitality Mgmt. - New York, NY, 12 properties with

1100 rooms

Assistant Controller

Prepare bi-weekly payrolls for all properties

Reconcile bank statements for all hotels

Responsible for generating the monthly P&L for all hotels

Responsible for the preparation and filing of sales,

corporation, occupancy, excise,

and utility taxes

Process all accounts payable and receivables for all

properties

Provide customer service - working with guests regarding

their rooms, hotel bills and guest relations

Assist in preparation of budgets for all hotels

Assist with opening of new hotels

10/05 to 10/06 Residence Inn by Marriott New Rochelle, NY - 124 rooms

Accounting Manager /Human Resource Manager

Verify and prepares daily cash receipts

Responsible for reconciling and processing all gift

certificates redemptions

Reconciles and processes payment for all petty cash

Work directly with the General Manager, front desk, and

Corporate Controller

Prepare and process payroll bi-weekly

Support annual internal audits

Responsible for the preparation and filing of sales,

corporation, occupancy, excise,

and utility taxes

Responsible for all new employee hires

Handle any employees concerns, complaints, and any

disciplinary actions

1/2005 thru Various Consulting Assignments

9/2005

Affinia The Benjamin Hotel New York, NY - 209 rooms / Affinia 50 New

Hospitality York, NY - 209 rooms /

5/1990 - Affinia Wellness Spa New York, NY / Ocean 50 Restaurant New

12/2004 York, NY

Accounting Manager

Supervisor of 4 people on Financial Services team for 2

hotels, spa and restaurant

Verify daily cash deposits for two hotels, spa and corporate

office

Responsible for monthly bank counts

Prepare daily cash flow report for the 2 hotels

Prepared monthly rolling forecast for 2 hotels

Prepare and reconcile payroll and operating bank statements

Issued monthly revenue reports and balance sheet analysis

Responsible for generating the monthly P&L for 2 hotels and

spa

Prepared variance reports for General Managers

Reconcile monthly inventories and gift certificates for spa

Responsible for the preparation and filing of sales,

corporation, occupancy, excise, and utility taxes

Processed accounts payable and receivables and cash receipts

Provided customer service - working with guests regarding

their rooms, hotel bills and guest relations

Support annual internal audits

KNOWLEDGE & Microsoft Word & Excel; Report Automation System; Solomon

SKILLS accounting software; Computerized Lodging Systems; Fosse;

Landmark; Opera; Epitome; Quickbooks; Peachtree; Dataplus;

Club Connections; Act

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