Customer Service Sales

Jason Witherspoon

*************@*****.***

202-***-****

Summary of Qualifications

. Experienced and motivated professional who enjoys working with

customer to resolve their end user issues

. Proficient in install and upgrade OS and networks to meet customer

deadlines

. Applied knowledge of technical skills like configuration,

maintenance, backup and support

. For Microsoft windows computers and trouble shooting network

issues. To proved exceptional customer service.

. A+ certification, also obtaining Net + certified as well

. Clearable as well as clean background

. Have obtain a UAA/UA clearance to nuclear facilities

Core Concepts

. Build and fix personal computers

. Implement, manage and maintain multiple operating systems

. Excellent organizational and communication skills

. Configure TCP/IP networks

. Download and install internet software (win7, XP and sever 2003)

. Experience operating maintaining Windows desktops and laptops

Professional Experience

IT Helpdesk Analyst 01-07-

14/Present

Tier II support agent Largo,

MD

. Provide exceptional Level 2 support for clients non-proprietary

and proprietary information and applications

. Active Directory, Anti-virus: Trend, Malwarebytes,

Superantispyware. Experience with Ethernet and TCP/ IP; using

Problem Management/call logging systems, webex

. Escalate to client level support or other support groups all

complex problems or issues according to procedures established

. Provide excellent customer service support in a professional,

patient and understanding manner

. Strictly adhere to all documented procedures to ensure a timely

resolution and the highest level of customer service

. Ability to demonstrate experience supporting and/or using the

following products and services: Microsoft Office applications,

Windows XP, Email programs, Internet Explorer/Firefox, Basic

hardware / software / networking questions, Citrix Operating

Environment, BlackBerry, Java,

. Proven ability to organize and take direction; ability to

recognize priority issues and escalate accordingly; understanding

of PC skills including navigation, component use (e.g. modem, CPU

and terms and acronyms); strong understanding of basic PC skills

including navigation, peripheral component used

. Excellent organizational and follow-up skills with strong

attention to detail; strong teamwork skills; possess strong work

ethic

Exelon Win7 Migration Team

10-3-13/01-05-14

Team Lead Lusby MD

. Precisely follow deployment procedures ensuring consistent

quality upgrade of systems to Windows 7.

. Efficiently escalate risk and quality issues to the Deployment

Team Leader for resolution

. Produce quality site deployment deliverables on time

. Provide excellent customer service to all Exelon employees

. Provide process improvement feedback to continually improve

deployment activities

. Be able to handle imaging 10 to 20 workstations a day

. The image will be loaded at the site and specific machine

configurations will be applied

. Image will be loaded over network, but a USB flash drives may be

used to load image

. Be able to use existing systems to complete migration process.

. Experience in LAN implementations, TCP/IP, and connectivity.

. Well rounded skills on network, cabling, server, printer, and

workstation installation.

DataNetworks 04/13-

08/13

Deployment Team Lead Gaithersburg, MD

. Responsible for the successful deployment, connection and

configuration of the local network printers.

. Test each printer from each workstation and print a test page

from each workstation.

. Deploy imaged machines. Turn on computer and assure connection

to correct domain and workgroup.

. Check and configure all peripherals, test network connection and

test network printer as well.

. Inventory machine after deployment. Inventory is to be completed

every day and must be verified before moving on to the next

site.

. Clarify and escalate issues as they occur in the rollout

process.

. Provide communications between customer, Project manager and

team members.

Research Technology Associates, Inc.

05/13-02/14

Help Desk Technician Upper

Marlboro, MD

. Maintained, Backup and trouble shoot operating systems errors

. Upgraded operating systems as well change hardware component to

match operating system requirements

. Installed and reinstalled operating systems and upgrade hardware

component with correct software drivers

. Communicated and explained to the customer how virus adware and

malware infected and effected there computer

. Reimaged hard drives and configuring hardware to operating system

Sales consultant

06/10-12/12

CarMax

Laurel MD

. Greeted customers, informed them of our services, and created a

match between their needs and our inventory

. Sold vehicles and vehicular accessories

. Continually met sales goals

. Promoted from entry level sales consultant to directors club level

to sliver club level then President Club level within two years

Sales Specialists

04/04-06/10

Lowe's Home Improvement

Columbia MD

. Promoted from sales associate to team leader to sales specialist

of the fashion plumbing department within 3 years

. Maximized the overall sales and merchandise maintenance of the

fashion plumbing department

. Understood the interconnectivity, functionality, pricing and

design of plumbing and bathroom merchandise and was able to

effectively and efficiently communicate necessary information with

customers

. Operated store equipment on a daily basis to support my position,

including but not limited to the telephone system, the computer

system, copier machine, fax machine, forklifts, and pallet jacks

. Made recommendations to improve and enhance the departments

efficiency and operational procedure

Lead Technician

02/09-10/09

Matek, Inc.

Ellicott City, MD

. Configured TCP/IP network setting

. Conducted troubleshooting network connection to printer

. Oversaw the daily performance of computer systems

. Answered user inquiries regarding computer software or hardware

operation to resolve problems

. Entered commands and observe system functioning to verify correct

operations and detect errors

. Set up equipment for employee use, performing or ensuring proper

installation of cables, operating systems, or appropriate software

. Installed and performed minor repairs to hardware, software, or

peripheral equipment, following design or installation

specifications

. Maintained records of daily data communication transactions,

problems and remedial actions taken, or installation activities

. Read technical manuals, confer with users, or conduct computer

diagnostics to investigate and resolve problems or to provide

technical assistance and support

. Referred major hardware or software problems or defective products

to vendors or technicians for service

. Developed training materials and procedures, or train users in the

proper use of hardware or software

. Conferred with staff, users, and management to establish

requirements for new systems or modifications

Customer Service Representative

06/02-11/04

Home Depot

Washington, DC

. Followed company procedures and policies for all type of sales

transactions including cash, check, charge, split payments,

markdowns, gift-certificates, tax-exempt, and voids

. Maintained a consistently positive, pleasant, service-oriented

demeanor when communicating with others either in person or by

phone

. Located inventory using detail product identification codes

Education

Prince George's Community College; A+ and Network + Certification

2013

TESTT College of Technology; Network Information Technology Program

2009-2010

Morgan State University

1999-2003

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