Customer Service Representative

W. KELVIN SLADE

SUPPLY CHAIN ( DISTRIBUTION MANAGEMENT

Montclair, NJ . Home 973-***-**** ( Mobile 201-***-**** .

******.*****@*****.***

High-performance, transformational leader with years of experience driving

efficiencies throughout the supply chain and distribution processes for an

industry leading organization. Specialized experience in contract

negotiating, inventory management (domestic and international), and SAP. A

progressive leader and communicator who is creative, innovative, and

forward thinking; adept at handling complex business challenges with

thoughtful and clearly defined strategies that accelerate revenue growth.

Areas of Strength

Budget Projection/Maintenance . Communications . Cross-Functional

Collaboration ( Customer Relations

Customer Service . International Business . Negotiating ( Problem-Solving

. Strategic Planning ? SAP

Team Leadership . Team Motivation ( Vendor Management . Vendor Relations .

Warehouse Management

Professional Experience

Total Petrochemicals USA, Linden, NJ 1995 - 2014

A subsidiary of Total, S.A., an international oil company, Total

Petrochemicals USA has three business segments that supply lubricants to

glass bottle manufacturers, lubricants to the marine industry, and

specialty lubricants to a wide variety of industries.

WAREHOUSE MANAGER (2011 - 2014). Ensured that productivity targets were

met for stock replenishment. Employed quality assurance standard for

received and shipped goods. Supervision of receiving and shipping

procedures by coordinating processes and labor.

SUPPLY CHAIN administration (2006 - 2011). Enhanced the organization's

financial performance through expert planning, coordination, and management

of inventory supply to 10 warehouses across North America and Europe.

Closely monitored all inbound and outbound shipments to ensure consistent

and optimal inventory levels. Maintained SAP records to align with

established inventory, manufacturing, and procurement requirements. Managed

warehouse expenses and inventory levels valued at $20 M+ to achieve desired

fiscal performance.

Key highlights

. Propelled an exponential 21% improvement in compliance from 78% to 99%

by establishing warehousing infrastructure for all markets, monitoring

ISO quality metrics, and developing corrective action plans enabling

quick response to issues.

. Decreased external warehouse costs 10% through the use of SAP to

analyze just-in-time manufacturing rates, resulting in the

establishment of proper product mix and correction of inventory

levels.

. Consistently received commendations from senior management for

outstanding performance.

sales service representative (1995 - 2006). Conducted inside sales for

existing client base. Communicated extensively with domestic and global

clients to enhance product sales; scheduled and booked containers for

international distribution. Worked with clients and internal account

managers to resolve issues in service and delivery. Developed and produced

monthly sales analysis and performance reports.

Key highlights

. Leveraged in-depth industry expertise to achieve 83%+ customer

satisfaction from 1996 to 2003, and meet all corporate goals from 1999

to 2003.

. Partnered with other key personnel to create new business development

and marketing initiatives that grew the client base and increased

revenue.

ADDITIONAL Experience

CUSTOMER SERVICE REPRESENTATIVE, Non-Fluid Oil Company, Newark, NJ

FINANCIAL REVIEWER, Prucapital Corporation, Newark, NJ

Education

BA, Economics, New Jersey City State University, Jersey City, NJ

BA, English Literature, Rutgers, The State University of New Jersey,

Newark, NJ

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