Quality Data Entry
Resume:
Diana Karina Ramos
P.O. Box ***
El Centro, CA **244
aco4n4@r.postjobfree.com
Skills
•
Telephone Answering, 12 Line System
•
Excellent Organizational Skills
•
1. Word Processing and Typing
1. Strong Customer Relations Skills
2. 10 Key Calculator
2. Computer Proficiency
3. Filing
3. Data Entry
Computer: Lotus 1 2 3, WordPerfect 5.1, Microsoft Excel, Microsoft Word, Alpha IV Data Base.
1.
Objective: A secretarial position in a fast paced environment.
Experience
Mental Health Worker I 09/2013 to present
Behavioral Health Services, El Centro, California
On a daily basis I prepare handouts for trainings & prepare equipment for trainings. Input data for reports, generate
training evaluation reports, generate training certificates, scan training rosters, update personnel information. I also
update training attendance logs & outside agency attendance logs on a daily basis. Assist in Quality Management &
Compliance as needed. I prepare & process reports and correspondence and maintain records. When needed
transport patients to and from out patient treatment programs and appointments. I also answer the telephone and
represent the company in a professional and businesslike manner.
Mission Support Specialist 02/2008 – 07/2010
Mancon, Imperial, California
I worked in the capacity of a Mission Support Specialist for a company that was contracted by Customs and Border
Protection. My duties included maintaining and monitoring a variety of records and statistical data regarding
administrative services. I prepared workload and productivity reports, evaluated area for process improvements,
gathered and compiled data, entered data into database programs and generated management reports. I prepared
transfer orders and disposed of excess government property and equipment by gift, transfer or sale in accordance
with outstanding instructions. I screened visitors prior to entering Management Dept. Answered multi line phones,
redirected phone calls, scheduled appointments, created memos, letters, spreadsheets, written reports and filed all
Sector files. I maintained updated databases for vehicle accidents within Sector & distributed Length of Certificate
awards. My duties also included assisting various departments with any requests.
Sentri Enrollment Clerk 06/2007 – 02/2008
Customs & Border Protection, Calexico, California
I worked as an office clerk for a company that was contracted by the Dept of Homeland Security. I provided
information to the general public, received and reviewed documents for Sentri enrollment, reviewed confidential
information, scheduled appointments, reviewed files, data entry, filed, faxed, made copies, answered multi line
phones, redirect calls & represent the company in a professional and businesslike manner, scheduled appointments,
data entry, filed, faxed, and made copies.
Server 01/2006 – 08/2006
Johnny Carinos, El Centro, California
Provided the customers with a pleasant dining experience and quality service. Conducted final check of food items
prior to serving customers to ensure quality maintenance, I ensured the cleanliness of dining area and food items
before serving. Held responsibility of handling/serving all food items as per the policies of the state (as some items
may be banned in particular states). I worked in coordination with other departments to ensure that customers get
quality service and satisfaction. Assisted others in carrying out their part of preparing/serving meals and maintained
serving standards and followed all regulations while performing duties.
Sales Associate 02/2005 – 11/2005
Dillard’s, El Centro, California
Greeted customers, completed all the assigned tasks by the retail sales manager. Kept track of the stock and
inventory in the store and placing orders for replenishing the stock. Maintained the proper display of goods in the
store and ensuring that they comply with the quality standards. I also answered phones, redirected phone calls, gift
wrapped and had cashier duties.
Server 07/2004 – 02/2005
Applebee’s, El Centro, California
Provided the customers with a pleasant dining experience and quality service. Conducted final check of food items
prior to serving customers to ensure quality maintenance, I ensured the cleanliness of dining area and food items
before serving. Held responsibility of handling/serving all food items as per the policies of the state (as some items
may be banned in particular states). I worked in coordination with other departments to ensure that customers get
quality service and satisfaction. Assisted others in carrying out their part of preparing/serving meals and maintained
serving standards and followed all regulations while performing duties.
Secretary 07/2003 –
10/2003
Immigration & Customs Enforcement, Imperial, California
I worked in the capacity of a secretary for a company that was temporary contracted by the Dept of Homeland
Security.
On a daily basis I was required to communicate verbally in person and telephonically with employees, attorneys,
detainee family members, various law enforcement agencies, and the general public.
I would screen information requests and release information which was authorized but not to jeopardize the facility
or confidentiality of aliens or employees of this or any other facility. While working I granted access through
security clearance with Immigration, I used databases which pertain to immigration system such as Rafacs, NFTS,
DACS, CIS and CC mail. I also answered multi line phones, redirected phone calls, scheduled appointments, created
memos, letters, spreadsheets, and written reports. I kept track of incoming and outgoing case files and reviewed,
analyzed and updated alien files and prepared files for court proceedings. I filed numeric, alphabetically and
chronological. I also processed and reviewed officers notes and created warrants for aliens to be removed from the
U.S. On occasions I created purchase orders and prepared financial statements.
Education
Diploma 2001
Southwest High School, El Centro, California
Language Skills
Language Spoken Written Read
English Advanced Advanced Advanced
Spanish Advanced Advanced Advanced
References
Name Employer Title Phone
Clinton Johnston Immigration and Customs Assistant Field Office 760-***-****
Enforcement Director
Araceli Gomez Customs & Border Staff Assistant 619-***-****
Protection
Richard Espinoza Immigration & Customs Deportation Officer 760-***-****
Enforcement
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