Donation Program Coordinator

Victoria Monica Y. Jose

*** ********* **. ***. * Rockville MD 20850; 301-***-****;

aco4mu@r.postjobfree.com

Skills and Qualifications

Experienced child care provider

Customer Service

MS Word, Excel, Outlook, Paint; QuickBooks, Photoshop, Adobe

Hard working, Conscientious, and Dedicated

Bi-Lingual Fluent in Tagalog

Experience

Embassy Suites Washington DC 7/2014- 9/2014

Guest Service Agent

Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.

Respond to guest inquiries and in a timely, friendly and efficient manner

Provide driving and/or walking directions to guests to local destinations

Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet

operation, hotel services, hotel events and local and community events and attractions

Assist fellow team members and other departments wherever necessary to maintain positive working

relationships

Provide or obtain accurate information

Supreme Airport Shuttle, Dulles Airport, VA 8/2013-12/2013

Ticket Agent/Dispatcher

Book shuttle trips for arriving passengers providing excellent service and answering all questions

Ensured that customers boarded the correct vehicle and left within 20 minutes of booking, had 100% success

with meeting goals

Assigned trips to drivers to ensure efficient use of vehicles and effective time management

Used Google maps and IT Curves for managing routing and booking

Created nightly reports in MS Word to provide management with a daily summary of sales, passengers, driver

and customer complaints

Collected and counted cash, credit card and voucher payments and reported this information

Obtained cash from the bank for the daily till

Wingstop, Rockville, MD 10/2012-01/2013

Cashier

Spices Asian Bar and Grill, Washington, DC 4/2011-12/2011

Hostess, Bar Tender, Office Manager, Food Packer

RFK Stadium, Washington, DC 10/2008-12/2008

Seasonal Concession Stand Manager/Cashier

McDonalds, Washington, DC 6/2008-1/2009

Crew Member

Filled customer orders in person, by phone and fax and accepted payment

Cleared and set up tables

Maintained a clean and sanitary work environment including soda machines

Provided excellent customer service and prepared drinks according to customer specifications

Prepared and made bank deposits

Childcare Provider, Washington Metro Area 2004-2012

Cared for children in their homes, as a nanny and day care provider, ages new born to 5 years old both part

time and full time

Cooked meals, cleaned clothes, took children on outings, read to and taught children how to read and write,

helped with homework, and planned outings

Provided a safe and healthy environment

Rush Hour Printing and Graphics, Washington, DC 2006-2009

Office Manager

Set up client appointments with customers and graphics designer

Collated and bound various projects

Update client information and billing in QuickBooks

Managed staff payroll for six employees in QuickBooks

Answered phones, took messages, responded to inquiries and forwarded calls

Responded to customer emails

Provided customer quotes and assisted with customer sales and timeline

Used and fixed office equipment including photocopiers and large scale printers

Aggies Accounting, Bethesda, MD 01/2007-4/2007

Seasonal Tax Preparation Specialist

Consulted with clients and prepared their tax returns

Prepared materials for business audits

Answered phones, booked appointments, contacted clients and obtained needed documents

Marketed the business through flyers, Facebook, and word of mouth

Education

Montgomery College, Rockville, MD, Associates in Business, in progress

Richard Montgomery High School, Rockville, MD, High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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