Clerical, Document Control, Receptionist, General Office Skills

Sandra L. Hanson

SKILLS:

Experience working in various, and different business settings, such as: software creating company,

financial consulting firm, medical rental office, new housing design studio, landscape office, mortgage

office, restaurant office/cashier/hostess, clerical positions and a document control specialist in a major

automotive industry, working with engineering personnel and multiple levels of management.

WORK EXPERIENCE:

7e Fit Spa, Noblesville, IN 011/2014 – 01/15

Torc Technician/Customer Service

• Used Body and Mind computer program

• Scheduled appointments on computer calendar

• Answered phone and called customers, made sales

• Torc’d clients

• Did laundry, clean and stocked store

• Open and closed store

• Ran closing report and reconciled sales for the day

Green Frog Restoration, Carmel, IN 05/2014 – 11/14

Office Manager/Customer Service

• Used Marketsharp computer program

• Answered phone and called customers, problem solving

• Processed paperwork, contracts

• Scheduled appointments on computer calendar

• Made bank deposits, and ran errands as needed

• Ordered forms from Kinko’s

• Communicated with people out in the field

Regus Management Group, Indianapolis, IN 08/2011 – 02/14

Customer Service Representative

• Answer main switchboard for in-house and virtual clients

• Receive and tended to guest needs

• Prepare packages for shipping and USPS mail

• Order all supplies for the center and clients

• Coordinate video conferences for clients, scheduled conference rooms and catering

Exact Target, Indianapolis, IN 12/09 – 07/11

Receptionist (contract: off and on)

• Answer main switchboard

• Receive and tended to guest needs

• Prepare packages for shipping and USPS mail

• Order all supplies

Kaplan Compliance Solutions, Indianapolis, IN 06/09 – 12/09

Receptionist

• Greet visitors, checked them through the security system, and inform company personnel when

they have visitors.

• Answered the company phone.

• Sorted mail with checks for distribution to accounting.

• Signed for incoming packages.

• Entered info on excel spreadsheets for reports for the Office Manager and for the IT Manager.

• Ran a monthly report for the security system and justified it for the Office Manager.

• Helped the administrative assistant with miscellaneous jobs.

• Notarized documents.

Hilliard Lyons, LLC, Carmel, IN 03/08 – 10/08

Receptionist

• Answered the telephone – 8 lines. Copy, fax, filed.

• Greet clients and informed financial advisers of visitors.

• Processed mail, including creating overnight UPS packages.

• Created spreadsheets in excel for data input for the assistant branch manager.

• Responsible for the back-up tapes, changing them every day.

• Mailing the month end to the appropriate office.

• Ran errands when needed to the post office.

Tempo Health Systems, Indianapolis, IN 2007 – 2008

Administrative Assistant

• Checked inventory daily and answered the phone

• Relayed the info to the appropriate personnel for equipment delivery and pick up.

• Created reports and compiled data for reports using excel and word.

• Data input in QuickBooks.

• Filing, copying, and faxing

• Maintaining files, and office supplies.

• Processed mail

Beazer Homes, Indianapolis, IN 2004 – 2006

Receptionist/Administrative Assistant

• Answered the telephone

• Greet and assist customers

• Data entry into programs for my Manager

• Used Word, Excel and Outlook applications

• Coordinated wall paper delivery and installation schedule.

• Faxed, copied, filed, and was responsible for office supplies.

• In charge of updating information in the model books.

Lemcke Landscape, Indianapolis, IN 2002 – 2003

Office Administrator for the president of the company

• Answered the telephone

• Used the Word application to type proposals and invoices to customers

• Verified bank account

• Processed payroll in the QuickBooks application

• Made bank deposits

First Indianapolis Mortgage Co., Indianapolis, IN 2001 – 2002

Receptionist

• Answered the multi-line telephone

• Greeted clients

• Stacked client files

• Typed letters to clients

• Mailed checks and distributed mail

• Managed office supplies.

THE FOLLOWING WORK EXPERIENCE:

PERFORMED WHILE WORKING FOR GENERAL MOTORS

Delphi Delco Electronics (Kokomo, IN.) 1996 – 1999

Substituted for the department clerk, Group Leader, Fab I Operator

• Answering telephone

• Filing, copying

• Hand writing employee requests

• Hand writing reports

Delco Electronics (Kokomo, IN.) 1993 – 1996

Substituted for the department and maintenance clerks, Fab III Operator

• Answering telephone

• Filing, copying

• Hand writing employee requests

• Collecting and distributing computer reports

Delco Electronics (Kokomo, IN.) 1987 – 1993

Document Control Specialist

• Serving three departments at once

• Interfaced with engineering and production supervision

• Organizing, typing, filing, and distributing documentation

• Conducting meetings for each department weekly

• Copied, filed

Delco Electronics (Kokomo, IN.)

Hourly clerk in Dept.'s 812 & 8105 (Fab II)

COMPUTER/OFFICE SKILLS:

• Windows applications

• Microsoft Word, Excel, Outlook Express, Adobe Acrobat

• Internet research

• Typing

EDUCATION:

1993 – Indiana University Kokomo – acquired the Professional Secretary Certificate.

References:

Angela Watson 317-***-**** *****@**********.***

CCO, The WAIRE Group

Tracy Pennington 317-***-**** *****.**********@*****.***

Senior CRS at Regus Management Group

Kelli Popp 317-***-**** ******@*****.***

Financial Advisor at Raymond James

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