Project Manager Service

WILLIAM T. LEACH, PMP, SCM, ITIL

*** ****** ***** / **********, ** 14425 / Mobile: 585-***-****

Email: *******.*****.****@*****.***

PMI-CERTIFIED PROJECT MANAGEMENT PROFESSIONAL

MANUFACTURING / DISTRIBUTION / BANKING / HEALTH CARE (Insurance and

Hospital)

GOAL - To be hired as a Program / Project Manager, where I can use my

extensive experience and leadership skills. I will use my knowledge to

build and lead an outstanding project team to deliver solutions that

satisfy/exceed customer requirements.

PROFESSIONAL SUMMARY

. Experienced Project Manager; with a prolific success record of

leadership;

. Leader who empowers teams to achieve their maximum potential.

. Dedicated to quality and customer satisfaction - get the job done

right the first time.

. Design and delivery of new processes and systems to drive

stakeholder value

. Successful completion of 20+ large scale full life-cycle projects

using cross-functional teams

. Experience with systems definition, development, QA strategies,

testing, delivery, and support.

. ERP experience (Planview and Clarity), 8 + years.

. Exceptional communicator; has the ability to interface successfully at

all levels. Effective communication skills, from client business

executive level to technical developers.

. Diverse systems/technical background;

. Broad-based experience in all facets of project management full

life-cycle projects

. Operational planning, multi-site global computer operations

. Diverse technical background in mainframe, network, and distributed

computing environments.

. Customer oriented; have a reputation for exceeding customer

expectations by consistently meeting/beating project deadlines and

requirements.

. Certifications; PMP, Certified SCRUM Master from CollabNet, and ITIL

V3 Foundations Certification in IT Service Management.

EXPERIENCE

M&T Bank, Buffalo, NY October 2014 - December

2014

Contract Project Manager / IT Lead

Project Manager for the Debit EMV Contact Chip Issuance Project.

Responsible for the development of the Project Plan for the issuance

of new Debit Cards containing the EMV Chip, Project budget is $1.2MM

and the average annual fraud loss savings is $3.5MM. Cardholder

security will be increased by providing the best fraud protection

available. I worked with the sponsors and stakeholders to understand

the needs of the business and how to satisfy them. I collected the

business requirements and created the Requirements Document and QA

Strategies.

HSBC, Buffalo, NY August

2013 - May 2014 Contract Technical Project Manager/Relationship

Manager

Managed the enterprise wide test environments that support the United

States Banking Division, responsible for six (6) Mainframe

environments and three (3) AS400 environments. Support team is located

through out North America, Mexico, Europe, India, Hong Kong, and

Mainland China.

. Coordinated Stakeholders efforts on Requirements gathering with a

Requirements Analyst. Joint creation of the Business Requirements

Document that was used to create systems documentation for technical

development and QA strategies.

. Worked with SMEs from the business to create new business processes

to be used in the transformation as new systems were installed.

. Source of Record experience was required to satisfy banking

regulations.

. Built unique test environments that support the requirements that

will be part of the release.

. Worked closely with the Operations support teams to ensure that the

proper operating software is installed; all of the network

connections are available, and adequate storage has been allocated.

. Created Service Delivery models to ensure that services would be

delivered as requested.

. Coordinated an internal project that is revising the way the bank

does business; this has six (6) major releases running through 2016.

Current plan is to demise 85 of the current 140 applications.

. Managed contract vendor participation of Fiserv.

. SharePoint used for project information to be available to worldwide

team:

WILLIAM T. LEACH, PMP, SCM, ITIL

Page Two of Three

EXPERIENCE [Continued]

Roswell Park Cancer Institute, Buffalo, NY

October 2012 - August 2013

Contract PMO Sr. Project Manager

Program Manager for the ICD-10 Implementation Project, budget of $7.3

million. I worked with the sponsors and stakeholders to collect the

business requirements and create the Business Requirements Document

that was used to develop technical system documentation and master

test strategies.

Project Manager for PICIS Perioperative Services, I worked with SMEs

from the Operating Room Support team to create new processes to be

used as new systems were installed.

Project Manager for Payroll System upgrade that had failed on two

other attempts.

Maintains a team attitude and enthusiasm that won't quit until the job

is done.

. Managed resource allocations of multi-disciplined teams and project

budgets

. Proactive sponsor and stakeholder communication

. Coordinated Stakeholders efforts on Requirements gathering

. Source of Record experience used due to HIPAA requirements

. Implementation of Change Control and monitoring of Quality Standards

. Maintained a master project plan with 22 sub-projects

. Directed contract vendor participation of CTG and Kforce.

. Service Delivery Models were used to predict project implementation

success.

. SharePoint used to share project information with Kforce:

EXCELLUS BCBS, Rochester, NY

December 2005 - May 2012

Project Manager / Release Manager

Experienced, innovative, and action-oriented Project Manager with

success in developing and leading cross functional project teams.

. Proactive sponsor and stakeholder communication

. Captured requirements from stakeholders, with the assistance of a

Requirements Analyst on some projects. Created the Business

Requirements Document that was used by the technical team to create

systems documentation for development and test plan creation. This

was done with the assistance of the Requirements Analyst when used.

. Source of Record experience was gained due to HIPAA requirements.

. Monitored project issues and identified risks and developed

mitigation plans

. Controlled resource allocations of multi-disciplined teams and

project budgets

. Managed all aspects of a new monthly Release Management program for

11 months. Worked in close relationship with Business Analyst,

Software Developers, Project Managers, and System Administrators

within a complex IT operation. Provided quality management prior to

authorizing deployments.

. Planned system deployment schedules and ensured a smooth transition

to the Business.

. Recent activities involved the completion of 17 mainframe and

distributed upgrade projects to maintain technical system

performance/reliability and vendor support, saved $450,000 in

duplicate license fees.

IBM GLOBAL SERVICES, Rochester, NY

1990 - 2005

Senior Information Technology Specialist / Strategic Sourcing -

Eastman Kodak Account

Team/Project Leader responsible for the design, development, delivery,

and support of Service Level Agreement reporting systems for Kodak

after its network support was outsourced to IBM, presented monthly SLA

reports on contract service levels to Kodak management. These reports

were developed using Six Sigma statistical methods.

. I worked with the sponsors and stakeholders to collect the business

requirements and create the Business Requirements Document that was

used to development technical system documentation for development.

. Developed Customer Relationship Management skills using IBM

training.

. Service Delivery Models were used to work with sponsors to ensure

requirements were complete

. Presented network usage and performance reports in support of

the Kodak contract.

. Reduced monthly reporting costs by 89%, while achieving full

client satisfaction

. Leadership to analyze needs, deploy system improvements, and

negotiate cost-saving solutions

. Achieved $2M in savings as the Team Leader for eliminating the

VM Mainframes.

. Saved Kodak $750K, Key contributor in planning network

reconfiguration from SNA to IP protocol

WILLIAM T. LEACH, PMP, SCM, ITIL

Page Three of Three

EXPERIENCE [Continued]

Additional Projects:

. Key member of an internal IBM team that addressed/corrected cross-

corporate security audit issues

. Saved IBM $1.5M.by providing implementation support for the Circuit

Ordering/Inventory System.

. Analyzed monthly metrics data for SLA fulfillment; managed problems

and their resolution using Six Sigma statistical methods for Qualex

Account, ChoicePoint Account, and Ace Insurance.

EASTMAN KODAK COMPANY, Rochester, NY 1978

- 1990

Senior Systems Analyst:

Developed and supported the data transmission software system used

worldwide to securely send data supporting corporate

Financial/Sales/Inventory/Ordering/Manufacturing/Distribution systems.

Coordinated the development, training, and use in Europe, Australia,

Japan, South America, Middle East, Africa, India and North America.

Held four positions of increasing technical responsibility throughout

tenure

EDUCATIONAL BACKGROUND

STATE UNIVERSITY OF NEW YORK AT POTSDAM

Bachelor of Arts in Computer Science

PROFESSIONAL AFFILIATIONS

PMI ROCHESTER CHAPTER BOARD MEMBER, Rochester, NY from 2006 - 2012

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