Customer Service High School

STEVEN E. CARROLL

***** ******* **. #**** *** Antonio, Texas 78253 210-***-****

Objective

A CHALLENGING AND RESPONSIBLE POSITION IN A STABLE

ORGANIZATION WHICH WILL FULLY ACQUIRED SKILLS AND

EXPERIENCE WHILE OFFERING OPPORTUNITIES FOR PROFESSIONAL

GROWTH.

Qualifications

* RESPONDS POSITIVELY TO POLICY, ADMINISTRATION, AND

SUPERVISION.

* Experienced in working with office equipment and

software such as Computers, Faxes, Printers, Microsoft

Office, Internet Explorer, etc.

* Excellent public relations; able to communicate and

impress people through positive and energetic approach.

* Willing to learn in new products to further advance

in internal employment promotions.

* Ability to work independently, take direction, and

work well with people at all levels.

* Hardworking individual who strives to excel; Loyal,

dedicated, friendly, punctual and dependable.

Highlights of work experience

PHARMACY BENEFIT MANAGER (CSR)

OCTOBER 2014-

CURRENT

CVS/Caremark

San Antonio, Texas

Provide participants with the right information at the

right time to help them make better decisions about their

health and health care. Provide attention to detail and the

ability to multi-task. Promotes a positive team

environment. Makes sure that participants are provided with

detailed information in regards to their prescriptions, co-

pays, deductibles and mail orders.

fios agent/hsi-esg tsr

march 2013 - january

2014

KGB

San

Antonio,

Texas

Guide customers through technical support assistances by

troubleshooting making sure our loyal customers understand

the direct step by step process to establish their product

(i.e. voice, data, video, etc). Just recently up-trained in

early August 2013 and assisted in the launching of kgb's

newest HSI-ESG product line.

automotive shop assistant January 2010 - may 2010

St. Phillips College in conjunction with Alamo Colleges

San Antonio, Texas

Provide assistance towards the students with projects,

properly signed out needed tools to the students, made sure

the classrooms and automotive shops were organized and

clean. Took inventory and parts using the computer system

database. (School program only)

waiter June 2008 - december 2009

Formosa Gardens San Antonio, Texas

Greet customers, took food orders, registered the food orders using the

computer database, made sure customers were satisfied while they were

dining, made sure all customers were closed out, clean and organized

assigned section at the end of every shift.

Education

HIGHER INSTITUTE EDUCATION JANUARY 2009 - MAY 2010

Saint Phillips College in conjunction with Alamo Colleges San Antonio,

Texas

Majoring in Automotive Technology and Computer Networking; Associates

Degree Received

high school diploma September 1996 - may 1999

Judson High School San Antonio, Texas

High school diploma received in basic fundamental education.

Personal

( MARTIAL STATUS: MARRIED

( Health: Excellent

( Contributes to charity events pertaining to cancer research in

support of wife's running team

( Email: ***********@*****.***

References

NAME: PRISCILLA RAILYN PERALEZ

Business: Benefit Senior Lead with Employee Retirement System for the State

of Texas in conjunction with United Health Care Corporation

Relationship: Personal Employment Reference

Contact 210-***-**** cell 210-***-**** (work)

Name: Ciara Richardson

Business: Benefit Advocate with Employee Retirement System for the State of

Texas i

Relationship: Personal Employment Reference

Contact: 210-***-****

Name: Raul Garza

Business: Xerox Customer Service Representative

Relationship: Personal Employment Reference

Contact: 956-***-****

Contact this candidate