Neptune, NJ *****

Jeffrey Loiseau 848-***-**** aco4kv@r.postjobfree.com

System Administrator

A Universal Technical Institute graduate offering a strong academic background in IT.

Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively

resolve challenging technical issues. Quickly learn and master new technology; equally successful

in both team and self directed settings; and proficient in a range of computer systems, languages,

tools and testing methodologies.

PROFESSIONAL EXPERIENCE

Pearson Education – Cranbury, NJ

System Engineer February 2014-Present

Performed all desktop administration and support for users throughout corporate office and

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warehouse(password resets, account unlocks, admin only changes)

Managed users and computers in the Cranbury distribution center(over 200 employees)

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Managed servers and created environments for users (VMware, Hyper V, Windows Server 2003 20012, Linux

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based servers)

Performed security updates, scans and deployments for servers and remote users

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Troubleshoot and repair hardware for warehouse computers, RF’s, or scanners

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Built security restrictions for access to computers and servers

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Managed and created group policies for servers and for remote desktop environment

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Configured and managed computer registry for changes and modifications

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Deployed remote desktop environment to all thin clients in the distribution center

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Organized and tracked repair on hardware from 3rd party companies (Motorola, Quantronix, Zebra etc.)

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Deploy and configure all new hardware for the distribution center

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Provided one on one assistance with all directors and managers to create efficiency in each department via

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technology

Created, managed and deleted security profiles for the distribution database

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Performed system recovery and retrieval procedures

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Configured and manage Active Directory for new users and computers

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Managed DHCP and DNS servers for Cranbury location.

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Wayside Technology Group – Shrewsbury, NJ

System Administrator January 2013-January 2014

Managed users and computers globally. (US, Europe, and Canada)

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Created and managed virtual and remote environments for users

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Created and configured group policies (mapped drives, mapped printers, AD pass through configurations)

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Created policies in place for redundancy to protect lost or corrupted file/folders

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Handled desktop environment (laptops, thin clients, pc’s and printers)

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Configured Active Directory for users and computers (adding and removing users/computers for correct group

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policy appliance)

Managed and configured DNS, and DHCP servers.

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Handled backups on a daily, weekly and monthly basis. Recovered backups.

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Created and managed documentation of procedures for reference and future use.

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Managed VMware environment via VSphere which consisted of Windows Server 2003, 2008 and 2012.

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Created and configured deployment server for fast and efficient image deployment.

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Handled hardware supply orders for department

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Created all phone profiles and configurations (Cisco IP)

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Neutralized and quarantined virus threats efficiently

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Configured network connections and fixed network issues

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Performed system and data recovery for all servers

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Trained and completed Disaster Recovery procedures

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Robert Half Technology

Autism Speaks – Princeton, NJ July 2012 - December 2012

System Administrator

Managed Users and Computers in Active Directory (account creations, deletions, password resets, and group policy

enforcement, etc.)

Managed MS Exchange 2007 via Management Console (create & manage accounts, redirect mail flow and modify

access rights, etc.)

Desktop Administration including profile setup, printer mapping, outlook configuration

Imaging Laptops and PC’s with MS XP & 7 builds

Service Delivery Coordinator for a staff of 5 technicians; assigned tickets and coordinated appointments with Users

& Technicians

Handled supply procurements, and submitted documentation to Accounts Payable

Performed desktop troubleshooting on desk side and remotely

Deployed Antivirus software through Network and used server management console to eliminate desk side security

threats (i.e virus, malware, spyware, etc.)

Diagnose and troubleshoot office copiers and printers.

Fixed network issues (i.e wireless issues, VPN issues, server connectivity issues, shared folders, and network driver

issues)

Pearson Education – Cranbury, NJ January 2012 – June 2012

Desktop Support Technician

Handled technical issues within a corporate and warehouse environment. Including sign on errors, network issues,

thin client issues, telephone issues, printer issues, monitor issues, electrical issues and all computer based issues.

Escalated problems if needed.

Hardware break fix work on thin clients, telephone/PBX system, printers, monitors and on the network. Maintained

computers mounted on forklift and reach truck machines.

Worked with and fixed Zebra printers (industrial Printers). Calibrated, repaired and maintained Cubiscan’s Industrial

scanners

Installed Ethernet & phone cabling and associated patches. Maintained the PBX phone system. Fixed and

configured network phones (IP). Problem solving servers.

Monitored inventory effectively keeping track of all electronic or IT related items.

Monitored and provided sole support for over 200 different users with computer related devices on a daily basis.

Installed and deployed thin clients and managed radio frequency controllers, etc.

Supported multiple server & desktop operating systems including: Windows Server 2003 & 2008, Windows XP, and

Windows 7.

Worked in a fast paced high volume environment efficiently and effectively.

Handled problems 1 on 1 with employees from Directors to Managers to Warehouse Employees

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Bradley Car Care – Bradley Beach, NJ December 2009 – Sep. 2011

Automotive Technician\Computer Specialist

Handled technical troubleshooting within an automotive environment, including system crashes, slow downs, printer

issues and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation,

escalation (if appropriate), resolution and closure of trouble tickets.

Exceeded issue resolution targets and achieved exemplary customer satisfaction scores, consistently scoring

between 95% 100% on all calls (outperforming average of 90%).

Handled 30+ technical/mission critical calls daily and consistently met high service standards

Universal Technical Institute – Exton, PA

Student Helpdesk Technician June 2008 – October 2009

Provided networking/desktop support

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Perform mainframe and user account maintenance tasks

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QUALIFICATIONS

Windows Vista, XP, Windows 7, Windows 8 and Windows 8.1, Windows Server 2000,

Operating Systems:

2003, 2008, 2012, Mac OS X, and Red Hat Linux.

MS Office Ver. 4.2 – 2007, MS Office 2010 (incl. Word, Excel, Access, PowerPoint, &

Software:

Outlook) MS Projects & Visio, MS Exchange 2003, 2007, 2010, Citrix Go To

Meeting/Webinar, Citrix Xen App 5.0 and 6.5, WebEx, Sophos Antivirus, Symantec

Antivirus, Adobe, Java, Sonic Wall VPN, BES (Blackberry Enterprise Server), Cisco

Anyconnect VPN, Cisco IP Communicator, Cisco Desktop Agent, WDS (Windows

Deployment Server),AS400,LogPro, VmWare Sphere,

Servers (HP, Dell, Compaq, IBM), Laser printers, laptops, scanning devices. PDAs (Palm

Hardware:

OS, Windows CE, Windows Mobile, Blackberry, iPhone, iPad) Network adapters,

modems, video adapters & accelerators. Cisco Routers, and 3Com Remote access Hubs

& Switches, Dell Laptops and workstations, thin clients

CERTIFICATIONS & DIPLOMAS

Universal Technical Institute – Automotive Technology (Automotive Electronics and Computers)

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