Manager Customer Service Logistics Admin operations

Robert Keith McElroy

Nashville, TN 214-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

BACKGROUND

Admin and Operations

Logistics (shipping & receiving)

Physical Security

Music (Performer and Educator)

EXPERIENCE

January 2012 – February 2015

Universal Protection Service (Dallas Branch)

Operations Manager, Account Manager, Shift Manager, Security Officer

Managed and scheduled weekly over 8,000 hours for 200 plus security officers, supporting over 50 clients;

Data entry; interviewed, hired, fired; quality assurance for clients; payroll requirements (time sheets, discrepancies,

disputes and restitution}; produced and led MS PowerPoint quarterly training classes; 2-way radio procedures;

Gathered and analyzed report information, attaining and maintaining company’s required financial margins and ratios;

Formed superb professional bond with property management clients – Jones Lang La Salle, Lincoln, and Transwestern;

May 2001 – September 2011

Bank of America

Marketing Program Development Manager I, Operations Analyst, Machine Operator (Card Operations)

Established outstanding reliable and revered business relations with over 13 vendors (locally and internationally),

managing daily end-to-end high volume (100,000 plus) pieces of high-value commodities – credit cards;

Authored Card Control SOP – exercising Visa, Master Card, and American Express regulations, and guidelines;

“Can do” attitude, prevented production loss and negative customer impact during vendor's total site loss disaster;

Fulfilled office admin requirements – emails, letters, memos, filing, scanning, printing, 10-key, telephone, scheduling;

June 1981 – June 2001

United States Army

Non-Commissioned Officer-(E6)

Created and collaborated with command team devising and implementing short-range, mid-range, and long-range

training and operation event calendars for military units;

Led technical and tactical Training teams – responsible for mandatory training, tactical exercises, and classes required

for military units;

Led cohesive Admin and Operation offices supporting hundreds of soldiers in Europe and the US;

Military Musician (Trumpet) – served as section leader, group leader, and tactical squad leader; responsible for the

health and welfare of over 100 military musicians and their families;

EDUCATION

University of Texas at Dallas – Dallas, TX

BS – Business Administration

Brookhaven College – Dallas, TX

AAS – Business Administration – Graduate

AAS – Management – Graduate

COMPUTER SKILLS

Microsoft Office – Access, Communicator, Excel, Outlook, PowerPoint, Publisher, Visio, and Word

Win Team (TEAM Software) – financial, scheduling, and operations software manager

AWARDS and RECOGNITION

2014 Account Manager of the Year (350 weekly hours and below) – Universal Protection Service (Dallas Branch)

2007 Annual Award of Excellence (top 1% producer) – Bank of America

2001 Meritorious Service Medal (exceptional leadership in multiple positions) – United States Army

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