Customer Service Manager

Peter M. Amerio

Home-201-***-****

Cell-201-***-****

E-Mail: ********@*******.***

SUMMARY: Highly organized, and provided current company $45 million in

billable savings over the years. Approved credit and collected share fees

from clients on savings achieved with great success, no third party

collection required on any of my accounts. Procured electric and natural

gas third party contracts for clients writing approximately 200+ contracts

annually. Established productive and good relationships with all clients.

EXPERIENCE:

2005 - PRESENT - NUS CONSULTING GROUP Park Ridge, NJ

Energy Account Manager/Procurement Specialist and Energy

Consultant

. Consulting with commercial, industrial and retail clients on energy

matters supply side and demand side as well as energy sales tax

evaluations and issues.

. Account manage approx. approximately 250 mid-size to large accounts

in domestic USA with some having foreign locations.

. Daily communication with clients to resolve energy issues, assist in

the analysis of utility expenditures to identify cost reduction and

refund opportunities and obtain needed data for procurement

exercises.

. Handled all facets of electric and natural gas third party supply

procurement for clients which involves renewal and alternative vendor

pricing consideration and contract review and analysis.

. Credit approval and collection of monies due from share % on

recommendations presented and implemented other than third party

procurement.

. Work with and proficient in Excel, Word, Verity, Windows 7 and 8, as

utilized by NUS Consulting as well as E-mail, working knowledge of

Power Point Report creation and writing, as well as working with

Oracle systems on a daily basis as set up for NUS Consulting.

-2005 COASTAL OIL INC. Hasbrouck Heights,

NJ

Account Manager/Financial/Credit Analyst.

. Handled Credit Risk approval and assessment for fuel oil and propane

distributors.

. Heavy collection calling for monies due which involved daily

approving or holding of rack or terminal purchases of fuel oil and

propane and gasoline as needed.

10/04 - 01/10 Giants Stadium and Izod Center

East Rutherford NJ

Admissions Representative

. Part-Time - ticket taker, usher/security at various events. Involved

face to face customer contact and high levels of customer service and

problem solving to maintain image of venue and Sports Authority etc.

9/01-9/04 Stop & Shop Markets Franklin

Lakes, NJ

Part-time Sales Associate

. Cashier handling money and providing face to face customer service to

variety of customers.

EDUCATION:

Berkshire Community College, Pittsfield, MA, Associate of Arts in

Business. Magnum Cum Laude

Mass College of Liberal Arts, North Adams Mass pursuing Bachelor's degree.

University of Massachusetts, Amherst, MA Bachelor of Science Degree in

Business Management with Minor in Economics

SKILLS:

Proficient in Excel, Word, Verity, Windows 7 and 8, E-mail, working

knowledge of Power Point Report Oracle systems on a daily basis as set up

for NUS Consulting

MILITARY:

Veteran, US Army - Infantry heavy weapons squad leader and Drill

Instructor. Honorable Discharge at rank of E-6 Sgt First Class

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