Customer Service Representative

Location:

Posted:

April 10, 2015

Adam Valdez

Grand Prairie, TX 75052

**************@*****.***

Objective

Professional hard worker seeking a career in the customer service/technical

support field. I have a great attitude and enjoy putting my knowledge to

work. I have a passion for learning and strive to succeed.

Work Experience

8/95 - 11/14 Allied Marketing Group

Dallas, TX

Customer Service Representative / Tech Support

1. Troubleshoot desktop and laptops for software and hardware and browser

issues

2. Environment Microsoft XP, Win 7, and Win 8

3. Performed MS OS upgrades, software upgrades, hardware upgrades and ram

upgrades

4. Performed hardware repairs

5. Provided assistance for first time setup.

6. Assisted customers with LAN and WLAN internet connection issues

7. Assisted customers installing software and recommended software for

personal use

8. Provided assistance with cross sell and up sell

9. Assisted customers with billing inquiries, issued merchandise return

labels /call tags

IT Department

10. Re-imaged desktops/laptops

11. Uninstall and re-installed software for company

12. Replaced needed hardware for computers

13. Performed any repairs hardware / software needed for all company

employees

14. Placed tickets for printers repairs under warranty

Skills:

Keystrokes 45wpm

References available upon request