Customer Service Administrative Assistant
Resume:
TRACI L BRINKMANN
Wellington, FL, 33414,
*****.****@*****************.***
Office Manager / Bookkeeper with over 22 years of experience in the management and
administrative disciplines. I am an independent self starter who enjoys working at a fast pace and
being challenged in each position. Vast knowledge of Microsoft Office products such as Word,
Excel, Powerpoint and Outlook. I am also skilled in both Quickbooks and Salesforce.com.
PROFESSIONAL EXPERIENCE
FIREHOUSE WIRELESS, INC ROYAL PALM BEACH, FLORIDA,
UNITED STATES Director of Operations
February 2009 Present
Analysis of company operations to evaluate performance of the company and its staff in
•
meeting objectives, and to determine areas of potential cost reduction, program improvement, or
policy change in regards to their telecommunications services.
Establish departmental responsibilities and coordinate functions among departments and
•
sites.
Coordinate the development and implementation of budgetary control systems, recordkeeping
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systems, and other administrative control processes.
Work hands on in the customer service department. Creating and negotiating new CRM tools
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to be used for a more efficient and enjoyable customer experience.
Responsible for the Implementation of all training programs for new hires, as well as, existing
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employees and sub contractors. Trainings also included software trainings for both sales orders
and customer service.
Implement corrective action plans to solve organizational or departmental problems.
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GALLAGHER BENEFIT SERVICES ROYAL PALM BEACH, FL,
UNITED STATES Small Business Claims and Customer Service
April 2006 October 2008
Post or attach information to claim file.
•
Conduct research, compile data, and prepare papers for consideration and presentation
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by executives, committees and boards of directors.
Review insurance policy to determine coverage.
•
Contact insured or other involved persons to obtain missing information.
•
Provide customer service to our small group customer base.
•
Organize and work with detailed office records, using computers to enter, access, search
•
and retrieve data.
Allstate Insurance – West Palm Beach, FL / Boynton Beach, FL
Administrative Assistant/ Claims Representative
October 1999 – 2000
• Administrative support to area President
• Handle customer complaints that were received in the Corporate office.
• Created proposals and presentations for executive office staff
March 2000 2001
• Received and processed all billing claims in PIP department
• Verified claim information and researched billing codes when they were not readily available
• Worked with adjusters and Private investigators on claim details
• Worked directly with adjusters, customers and their attorneys to resolve all claims issues
BUSINESS LINKS USA WELLINGTON, FL, UNITED
STATES Owner
August 1999 February 2006
• Work and monitor sales activities to ensure that customers receive satisfactory service and
quality goods.
• Work with businesses and agencies to ensure that they efficiently and effectively provide needed
services while staying within budgetary limits while purchasing their wireless phones and
services.
• Interview, hire and train new employees.
• Plan and prepare work schedules and maintain records and time cards. Process all payroll
• Supervise employees engaged in sales, inventory taking, reconciling cash receipts, and in
performing services for customers.
UNITED HEALTH CARE OF FLORIDA SUNRISE, FL, UNITED
STATES Office Coordinator
October 1996 July 1999
• Research, compile, and prepare reports, manuals, correspondence, and other information
required by management and sales executives.
• Coordinate activities with other supervisory personnel and other departments.
• Resolve customer complaints and answer customers' questions regarding policies and
procedures.
• Provide employees with guidance in handling difficult or complex problems in resolving
escalated complaints or disputes.
• Make recommendations to management concerning such issues as staffing decisions and
collateral changes.
EDUCATION
Word of Life Bible Institute 1 yr Bible, November 1993 Broward
Community College – General Studies
Cornerstone High School
Business References
Michael Neveglis – Firehouse Wireless, Inc. Partner– 561-***-**** Debbie Rosamelia
– Hospice of Palm Beach County CIO – 561-***-**** Louis Rizzo – Florida Crystals
Corp – IT – 561-***-****
Personal References
Cyndi King – 561-***-**** Tara
Kramer – 561 670 171 1 Angel
Vazquez – 561-***-****
Outside Organization Affiliations
Served on the Wellington Fastpitch Softball Association Board of Directors for 5 years Served on the
Wellington Elementary School PTO Board for 4 years
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