Customer Service Manager
Resume:
Corine Reed
**** ****** ***** ****** *****, MD **748
************@*****.***
Experience:
Front Desk Supervisor, SNI-Waterford House Condo
Supervising and making monthly schedules for 7 employees, collecting move-
in, parking and storage fees, Ensuring maintenance tickets are fulfilled
and logged to avoid reoccurring issues, I am responsible for accounts
payable and receivables, answering any questions prior to tenants moving
in, interacting with contractors, realtors, scheduling meetings,inspections (elevators, fire etc..) Answering phones, word processing,
data entry and other non-routine task including serving tenant's needs and
troubleshooting on-site issues as needed.
Administrative Assistant, Friends and Company, Washington, DC
07-06/Present
Responsible for on-site accounts payable and receivables, payroll, invoices
received and returned, customer service, per diems, air line tickets, car
rentals, hotels, scheduling meetings, Answering phones, taking repair
orders, assisting contractors, word processing, data entry and other duties
as needed.
Accounts Payable Clerk, System Parking, Washington, DC
9-05/4-06
Bookkeeping processor for cash receipts and payments of $10,000-$50,000.00
daily. Completing subsidiary and general ledger entries for Accounts
payable and receivable. Responsible for cash collections and payroll
accounting. Also was responsible for quality assurance and customer
service levels.
Case Manager Assistant, US Department of Energy, Washington, DC
11-03/12-05
Fully Supported Case Manager's (CM) applicant-benefits claim process.
In the absence of the CM, was primarily responsible for charting the
organization; supporting staff directed data research/data queries; and for
maintaining document control of receipts, in-coming mail, and applicant
claim forms. Performed other records management duties for claims process.
Notification Data Analyst, US Department of Energy, Washington, DC
11-03/12-05
Preparing CM directed notices of EEOICPA Case filings and employer
certifications. Submitting employer notification letters of EEOICPA Case
Filings and employer permission request for physician & review panel.
Performing complete CM file maintenance cycle, document control, and
maintaining a 30-day archival base of case filings. Escalated and
scheduled critical cases to the Case Manager for review or final
resolution.
Receptionist, Quadrant Temporary Service, Washington, DC
7-03/11-03
Handled office openings and maintained front and back office functions;
triaged calls and greeted patients. Tendered co-payments and confirmed
health insurance coverage for patients; Organized patient charts.
Scheduled initial and follow-up appointments for patients.
Business Partner, Reed, Mitchell, and Associates, Washington, DC
7-98 /2005
Effectively marketed professional resume and job search services. Organizes
and managing day-to day office functions. Developed proposals and assisted
in business planning, formulation, and preparation. Provided accurate
editorial support of resume products. Successfully marketed resume
services to more than 200 customers in less than 3 months of advertising in
the tri-state, Washington, DC area.
Corine L. Reed-Mitchell
4641 Dallas Place
Temple Hills, MD 20748
Dear Staffing Representative,
I offer more than 25 years of administrative experience as well as strong
organizational and interpersonal skills that may provide the particular mix
of abilities to meet the requirements of the position you are seeking to
staff. Please review my resume as the first step in exploring the
possibilities of employment at your firm.
The range of skills that I offer included the following:
? accounting expertise including payroll coordination.
? Highly efficient office operations (i.e., messaging, mail distribution,
scheduling, correspondences, progress tracking and reporting, etc.).
If employed, I would bring increased efficiency and productivity by
projecting substantial background experience and insight into all assigned
responsibilities. I am outgoing, mission-focused, and, completely task and
priority oriented. I excel at working around obstacles in fast-paced,
professional office settings, possess solid telephone skills, and I am
accustomed to handling significant and time critical responsibilities. I
genuinely would like the opportunity to contribute my expertise in the
position you offer. Please feel free to contact me to arrange an interview
at a time convenient for you.
Thank you in advance for your time and consideration.
Sincerely,
Corine L. Reed-Mitchell
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