Customer Service Project

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

Objective:

Looking for an organization, which provides an environment that is open and conducive to

g rowth, offers positive work environment. Quick learner, with an ability to rapidly achieve

organizational integration, assimilates job requirements and employs new ideas, concepts,

methods and technologies and I wish to hone my skills across technology and gain a distinct

advantage in my career.

P rofessional Summa ry:

• Total experience around 2 years as a F ront End U I Developer.

• Experience in building Web User In terface (UI) using H T M L/ H T M L5, D H T M L,

A ngula r JS, CSS/CSS3 and JavaScript, JQue ry, D ojo t hat follows W3C Web

S tandards and are browser compatible.

• Experience with A JAX, REST and JSON .

• Solid experience with R esponsive Web Design (RWD).

• Experienced in building cross browser compatibili ty applications using H T M L5 and

CSS3.

• Designed Frontend with in object oriented J avaScript F ramework.

• Have knowledge in A ngula r JS M VC design pattern.

• Good experience working on CSS Background, CSS Positioning, CSS Text, CSS

Border, CSS Ma rgin, CSS Padding, CSS Table, Pseudo Classes, Pseudo

E lements and CSS Behaviors i n CSS.

• Expertise in using source code control systems such as G I T .

• Familiar with Cross Browser Testing and Debugging.

• Experience working with testing tools like F i rebug, F i rebug Li te, Chrome or

safari web inspectors and I E Developer Toolbar.

• Experience in handling U I design tool A XURE

• Experience in handling U M L modelling tool E nterp r ise Architect.

• H ighly motivated, reliable analytical problem solver and t roubleshooter with strong

a ttention to detail.

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

P rofessional Experience:

Name of the Company D esignation Du ration

U I/UX Developer (14+) Months

Wedoms

System Design Engineer

P rosoft Comtech 6 Months

Project Summary : ( Wedoms)

P roduct/Applica A pplication

tion T ype F ramework and Technology

H tml, Css, JS, Dojo, Jquery, Ajax,

E TA Web Application Json.

Work Location Chennai

Role Team Member

Duration 11 Months (March 2014 – Jan 2015)

Team Size 8

P roject Description:

Estimated Time Allocation is a business application for project planning activities that can

be effectively utilized by the project managers during project planning process, I t’s a very

user-friendly, powerful and customizable project management tool to assist and manage the

entire project management process. I t allows project managers to covers the spectrum from

p re project related activity to project planning/scheduling to project costing to project

monitoring and reviews. I t also supports p roject managers to t rack/monitor their project

Cont r ibution:

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

• Designed the f ront-end applications, user interactive (U I) web pages using web

technologies like H T M L, X H T M L, and CSS.

• Using advanced level of D ojo, JQuery, AJAX, JavaScript, CSS and pure CSS layouts.

• Wrote JQuery function while implementing various U I Screens across the whole web

application (both consumer facing as well as in ternal application).

• Creating c ross-browser compatible and standards-compliant CSS-based page layouts.

• Involved in designing and implementing Web2.0 Rich U I for the Self-service

A pplication using J Query Ajax framework and W idget based JavaScript

p rogrammed model.

• In teracted with java controllers (JQuery, Ajax, and JSON to w r i te/read data from

b ack end systems).

• Developed the custom data grids upon D g rid and Dojox f ramework to deliver the

business data.

• Designed and deployed customized tabs, application widgets required for

application.

• Developed the custom data grids upon J Que ry and Dojo f ramework to deliver the

business data.

P roduct/Applicatio A pplication

n T ype F ramework and Technology

Customer Service & Web H tml, Css, JS, Jquery, Angular JS (MVC),

Support A pplication W ijmo U I, Ajax, Json.

Work Location Chennai

Role Team Member

Duration Feb 2015 – Till Date

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

Team Size 6

P roject Description:

Customer service and support (CSS) is an end to end system that helps to t rack our

customer’s needs and problems and provide good service and support to them. I t covers the

spectrum from Cases, Support requests, Complaints, Solution management etc. I t also

supports including time and effort spent by technical team for customer related problems.

Cont r ibution:

• Designed Frontend with in object oriented J avaScript F ramework.

• Designed business applications using web technologies like H T M L4/5, XH T M L, and

CSS2/3 based on the W3C standards.

• Used A jax effectively to create pagination and with client side events like quick search.

• Used AJAX f ramework for asynchronous data t ransfer between the browser and the server.

• Designed and developed page layouts required for the application.

• Designed and deployed customized tabs, application widgets required for

application.

• Customized JQuery and Dojo grids according to application requirement.

• Designing and Developing classes, controllers and extensions for various functional

needs in application.

P roject Summa ry: ( Prosoft Comtech)

P roduct/Applica

tion A pplication Type F ramework and Technology

CRM Web Application A xure, H tml, CSS, JS, JQuery

Work Location Chiangmai, Thailand

Role Team Member

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

Duration 6 Months

Period Sep 2013 – Feb 2014

Website prosoftmycrm.com

Module : M arketing Automation.

M arket automation system is the system that helps to judge recent market t rends, reviews

about product and also which gives a detailed analysis report of product. Using Market

automation system we can also able to decide or create special offers to product to target the

customers to increase the sales opportunity. I t also covers spectrum from Campaign

management, Campaign budget, Product price listing etc.

Cont r ibution:

• Developed H T M L p rototypes and U I deliverables, such as w i reframes, screen mock-

ups, and i nte rface design .

• Designed and developed various application widgets using J Que ry required for

application

• Designed UM L diagrams for the system using modelling tool Enterprise Architect.

• Involved in designing front end Web/UI development.

• Involved in designing database schema using MS SQL SERVER 2008.

• Effectively worked with the team without any escalations.

E ducation Details:

Qualification I nstitution University Year %/Grade

M .TECH[- Software

Technology]

V IT University V IT University 2013 7.95

B .E[CSE] Vel Tech A nna University 2011 70 %

K AAR I VANAN.E

E -Mail:**********@*****.***

Mobile: 91-770*******

HSC Vani Vidhyalaya S tate Board 2007 79 %

SSLC Vani Vidhyalaya M at riculation 2005 78 %

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